Building a Consulting Team

"I'll delegate when I find good people." Translation: "I'll trust them after they prove themselves." Plot twist: They can't prove themselves until you trust them. Break the loop. Delegate to develop. Here's how: 1️⃣ What should you delegate? Everything. Not a joke. You need to design yourself completely out of your old job. Set your sights lower and you'll delegate WAY less than you should. But don't freak out: Responsibly delegating this way will take months. 2️⃣ Set Expectations w/ Your Boss The biggest wild card when delegating: Your boss.  Perfection isn't the target. Command is.  - Must-dos: handled  - Who you're stretching   - Mistakes you anticipate   - How you'll address Remember: You're actually managing your boss. 3️⃣ Set Expectations w/ Yourself  Your team will not do it your way.  So you have a choice: - Waste a ton of time trying to make them you?   - Empower them to creatively do it better?  Remember: 5 people at 80% = 400%. 4️⃣ Triage Your Reality - If you have to hang onto something -> do it.  - If you feel guilty delegating a miserable task -> delete it.  - If you can't delegate them anything -> you have a bigger problem. 5️⃣ Delegate for Your Development  You must create space to grow. Start here:   1) Anything partially delegated -> Completion achieves clarity.  2) Where you add the least value -> Your grind is their growth.  3) The routine -> Ripe for a runbook or automation. 6️⃣ Delegate for Their Development Start with the stretch each employee needs to excel. Easiest place to start: ask them how they want to grow. People usually know. And they'll feel agency over their own mastery. Bonus: Challenge them to find & take that work. Virtuous cycle. 7️⃣ Set Expectations w/ Your Team  Good delegation is more than assigning tasks:  - It's goal-oriented  - It's written down  - It's intentional When you assign "Whys" instead of "Whats", You get Results instead of "Buts". 8️⃣ Climb The Ladder Aim for the step that makes you uncomfortable:     - Steps over Tasks  - Processes over Steps  - Responsibilities over Processes  - Goals over Responsibilities   - Jobs over Goals  Each rung is higher leverage. 9️⃣ Don't Undo Good Work Delegating & walking away - You need to trust. But you also need to verify. - Metrics & surveys are a good starting point. Micromanaging - That's your insecurity, not their effort. - Your new job is to enable, motivate & assess, not step in. ✅ Remember: You're not just delegating tasks. - You're delegating goals. - You're delegating growth. - You're delegating greatness. The best time to start was months ago.  The next best time is today. 🔔 Follow Dave Kline for more posts like this. ♻️ And repost to help those leaders who need to delegate more.

Stop trying to solve burnout with meditation apps. #Burnout at work is on the rise, and next year isn't likely to bring relief -- in fact the opposite. Under pressure to "do more with less," fears about #genAI and #RTO commands, it's not a surprise. Sharon Parker and Caroline Knight in MIT Sloan Management Review have put together a great framework for addressing a pressing issue that doesn't get glib about apps or just say "lighten their load." They also root it in a case for change: "58% percent of 18-to-34-year-olds said that their daily level of stress is overwhelming. Disengaged, stressed-out employees do not perform at their best." The SMART framework: 🔸 Stimulating work: Am I solving real problems that matter? Is there variety? 🔸 Mastery: Am I learning new skills, getting feedback and is it clear how my work contributes to broader goals? 🔸 Autonomy: Are the lines clear for what decisions I can make, and do I have flexibility to do work where and when I'm at my best? 🔸 Relational work: Am I engaged with a team, connected and feel a sense of belonging and support? 🔸 Tolerable demands: Is the work realistically scoped, so that I'm not in continual overload? Are there peaks and valleys? Their framework sounds easy, but anyone who's managed large teams knows how hard it is and how much design goes into making it happen. What I found historically with teams that helped were: ☀️ Frequent check-ins on how someone's feeling about the work, not just the status of the work: are you learning? Is it reasonable? Are you having fun? ☀️ Rotations of dreck and joy: routine work and doing the same type of project over again isn't fun; ensuring people get rotations in and out of "drudge" work. ☀️ Balancing autonomy and collaboration: Getting clear up front about shared goals, roles and levels of decision authority across the team. No swarm ball. ☀️ Taking breaks. Make sure people can step away from work, build and support boundaries and rest periods. Peak performance isn't "hustle culture." What works for you to relieve burnout? #Leadership #Management #Engagement #Productivity #culture

I Lost 10 Clients by Treating Them Like Transactions. Four months ago, I had a realization: Our approach to clients needed a serious change. We were treating each project as a transaction. Get the job done, get paid, and move on. But deep down, I knew this wasn't sustainable. Clients aren’t just projects to complete and forget about. So, I sat down with my team and decided to dig deep: Where were we going wrong? What was missing? Turns out, a lot. We weren’t building relationships. If we wanted clients to come back to us without even asking… We had to stop seeing them as one-off deals. So we changed everything. We focused on understanding each client’s long-term goals. We personalized our communication, not just templates. We checked in even when there wasn’t a project on the line. We went beyond delivery we became their partner. It wasn’t easy at first. We didn’t see the results in a week or even a month. But slowly… Clients started returning. Referrals started flowing in. Loyalty built itself without much effort. Trust deepened. And then it clicked. The more we cared, the more our clients did too. It took 90 days to see a complete shift From quick projects to long-term partnerships, From one-time payments to recurring revenue, From chasing clients to having them knock on our door. This is a reminder: Every client is a relationship. When you treat them well, they’ll come back, again and again. Not because you asked them to, but because they want to. If you're stuck in a transactional mindset, it’s time to rethink. It’s not just about the work; it’s about the relationship behind the work. P.S. Social media makes it look easy, but building client loyalty takes time, effort, and a lot of genuine care. The return isn’t immediate, but it’s always worth it. How are you building relationships with your clients these days? #relationship #marketing #facebook #facebookadsexpert #funnelexpert #leadgenerationexpert

For over 20 years, I’ve coached Fortune 500 CEOs. Along the way, I’ve sat in thousands of meetings, boardrooms, off-sites, and virtual calls that should have been emails. Here’s what I’ve learned: most meetings fail before they even start. Not because people aren’t smart or the agenda is wrong. Because the collaboration happens in the wrong place. Here are four shifts that will transform how your team meets. 1. Move the debate before the meeting. The best teams don’t show up to learn and debate for the first time. They show up having already been briefed and weighed in asynchronously, in shared documents, with real thinking on the table. The meeting becomes a decision room. 2. Shrink the room. Not everyone needs to be there. If someone’s contribution is already captured in the pre-work, free them. Smaller rooms move faster. They also talk more honestly. 3. Assign dissent. Consensus is comfortable, but it’s also dangerous. The highest-performing teams I’ve coached assign the team to provide challenges. Not to be difficult, but to make the final decision stronger. 4. End with commitments, not summaries. Most meetings end with a recap of what was said. That’s useless. End with who owns what and by when. Clarity beats closure. If you do these four things, your meetings won’t just feel better. They’ll actually produce results.

Leaders: your team is burning out... here’s what you need to do about it It’s no secret that during tough economic times, teams are often asked to do more with less. Hiring freezes, budget cuts, and rapid technological uptake can quickly escalate into an overwhelming environment. As leaders, we have a responsibility to keep the wheels turning—but what is it costing your people? Here’s what to keep top of mind to create a psychosocially safe workplace: 1. Prioritise, Don’t Overload More tasks with fewer hands isn’t the solution. Your team needs focus, not overwhelm. Reassess workloads and strip back anything that’s not critical. If everything’s a priority, nothing really is. 2. Have Real Conversations Don’t just ask “how’s it going?”—dig deeper. Regular check-ins reveal the real pressure points, including personal life ones. Create a culture of feedback where your team feels safe to express concerns about their capacity, and other stress they may be feeling. 3. Empower Your Team to Say No A “yes” culture is a fast track to burnout. Encourage your team to push back when they’re at capacity. Set realistic expectations and model healthy boundaries by saying no when needed – I know, this one’s tricky! 4. Use Recovery Strategically Constant grind kills creativity and performance. Make recovery a non-negotiable part of your strategy. Build downtime into the workflow—whether it’s through breaks, quiet time, or mental health days. 5. Be Transparent Ambiguity creates more stress than the work itself. Be upfront about the challenges ahead. Keep communication open about the business landscape, so your team feels informed, not anxious. Protecting your team from burnout isn’t a luxury—it’s your obligation as a leader. Prioritise smart workload management, open dialogue, and recovery to build a resilient team that thrives, even under pressure. #Psychosocialhazards #Preventburnout #Leadership  

I’ve seen too many leaders stuck in the "doer" trap, working 60-hour weeks simply because they have a problem with delegation. I've also noticed that in so many instances they treat every task the same, regardless of who is doing the work. If you aren’t delegating authority, you aren’t leading. The key to "scaling your leadership" (because, no, you can't do it all) is to align your delegation style to the level of the person you are leading: 1. The Operational Level (Routine Tasks) The Goal: Free up your time for team coordination. The Approach: Focus on "What" needs to be done. Clarity is king here so explain the task, the deadline, and the specific result you expect. 2. The Managerial Level (Decisions) The Goal: Build competence and speed in middle management. The Approach: Move from "Tell" to "Consult" or "Agree". Ask for their input before a decision is made to respect their growing expertise. 3. The Leadership Level (Ownership & Initiatives) The Goal: Groom successors and focus on enterprise strategy. The Approach: This is where you move to "Level 7: Delegate". You leave the decision to them entirely. You don't even want to know the details that would clutter your brain. → When you delegate tasks, you create followers. → When you delegate authority, you create leaders. Understanding your own workload is a low bar. What’s more difficult is mastering how to delegate so your team can function brilliantly without you. Are you a leader, or just the busiest person in the room? Be honest. 😉 ____ PCC Executive Coach & Strategic L&D Consultant. I bridge the gap between technical brilliance and leadership influence in Pharma and Healthcare. Specialising in self-leadership, idea advocacy, and diagnostic-led team performance.

Ok, raise your hand if you've ever been the "fuzzy meeting person." 🙋♀️ 🙋♀️ 🙋♀️ I’d schedule sessions with no clear agenda, no defined outcome, basically, “let's chat and figure it out.” I’d leave half-exhausted, half-confused, thinking: "Did anything just get decided? Who’s doing what? Could this have been an email?" Probably everyone else thought that too. Waste of time. It took me a while, but I realized: the problem wasn’t the team. It was me. My meetings lacked clarity + intent. So I decided to get scientific about it. I started analyzing my meeting transcriptions with CoPilot. I wanted to see: - How much time I spent talking vs listening - How often I stated an explicit decision - Where confusion or rambling crept in The results were… eye-opening. I wasn’t just scheduling fuzzy meetings, I was enabling them. Here’s the system I built to fix it: Step 1. Define the single purpose (SO IMPORTANT) Every meeting needs a north star: “By the end, what should people know, decide, or do?” Step 2. Structure the agenda around outcomes List topics → assign a single desired outcome + time limit. Step 3. Prep key points, lead with decisions Skip long-winded context. Deliver the decision first, context second. Step 4. Track your talk ratio Use AI to see if you’re dominating or clarifying. Adjust accordingly. Step 5. End with explicit next steps Who does what, by when. No assumptions. Step 6. Follow up in writing 1–2 bullets summarizing decisions + assigned owners (you can do this with AI). Send within 24 hours. I also send transcripts if necessary. The transformation? Meetings went from draining and fuzzy → purposeful, productive, and trust-building. My coworkers leave knowing exactly what to do, and I finally stopped wondering why work wasn’t getting done. People like me more (hopefully?). Also, generally reduced my meeting frequency by 20ish%. Effectiveness frees us time, who knew. Moral: meetings are time, money, and trust. If people feel like you schedule fuzzy meetings, they'll be less committed. Use those steps to focus more on your clarity and intent. How do you make meetings more effective?

As a manager, your role extends far beyond just overseeing tasks and hitting targets; you're also a steward of your team's mental health. Here's how you can play a pivotal part in fostering a mentally healthy work environment: 1. Be a Role Model for Mental Health: - Your Behaviour Sets the Tone: Model healthy work-life balance. If you're always working late or skipping breaks, your team might feel pressured to do the same. - Share Your Own Journey: Speaking openly about your own mental health challenges can de-stigmatise the topic and encourage others to do the same. 2. Encourage Open Conversations: - Normalise Mental Health Talks: Make mental health a regular part of your discussions. This could be as simple as starting meetings with a brief check-in on how everyone is feeling. - Create Safe Spaces: Ensure that your team knows that discussing mental health will be met with support, not judgment. This might involve training on how to handle such conversations sensitively. 3. Provide Resources and Support: - Know Your Resources: Be aware of and communicate the mental health resources available, whether it's an Employee Assistance Program (EAP), counseling services, or mental health days. - Facilitate Access: Help employees access these resources by simplifying processes or even walking them through the first steps if necessary. 4. Monitor Workload and Stress: - Balance Workload: Keep an eye on workload distribution to ensure no one is consistently overwhelmed. Use tools to manage tasks and projects efficiently. - Intervene Early: If you notice signs of stress or burnout, step in. Offer support, perhaps adjust responsibilities temporarily, or suggest taking time off. 5. Promote Work-Life Balance: - Encourage Time Off: Make it clear that taking vacation time or sick leave for mental health is encouraged, not frowned upon. - Flexible Working: When possible, offer flexible hours or remote work options to help employees manage personal commitments alongside work. 6. Educate Yourself and Your Team: - Training: Invest time in mental health training for yourself and your team. Understanding mental health issues can lead to a more supportive workplace culture. - Awareness Campaigns: Participate in or initiate mental health awareness campaigns that can educate and open up dialogue. Implement a simple, anonymous survey or a brief one-on-one where you ask team members about their stress levels and how supported they feel. Use this feedback to make informed changes. Let’s create space where people can manage their mental health without feeling pressure to be something else. The more we talk the more this decreases. #mentalhealth #leadership #managerenablement

"Put your own oxygen mask on first" In every pre-flight briefing, we’re told to help ourselves before helping others. It’s sound advice at 33,000 feet… but in our day-to-day work, especially in consulting, we often do the opposite. In consulting, we meet two archetypes early in our careers: ↳ The Selfless Consultant: always available, always saying “yes,” the first to volunteer, the last to leave. ↳ The Self-Prioritising Consultant: sets firm boundaries, guards personal bandwidth, sometimes perceived as “less committed.” Over time, you realise both archetypes can succeed, and both can fail. The danger is living at either extreme: → Pure selflessness can lead to burnout, lower quality output, and dependency from others. → Pure selfishness undermines trust, team cohesion, and client relationships. Psychology and anthropology tell us humans are hardwired for altruism. Research from Leeds Beckett University and Georgetown University shows our brains often respond to others’ distress instinctively, sometimes before we even think. That's why I love Tony Milligan’s concept of “moral mediocrity”: most of us aren’t Gandhi or Mandela, and we don’t need to be. The real skill is finding balance. In consulting, that balance plays out in three truths: 1️⃣ Selflessness builds trust. Staying late to help a teammate, stepping in during a client crisis, these moments create loyalty and credibility. 2️⃣ Self-care sustains performance. Burnout serves no one. A consultant running on empty delivers lower-quality insights and risks long-term effectiveness. 3️⃣ Self-awareness guides the trade-off. The best consultants know when to give, when to protect their bandwidth, and when to walk the line between both. For consultants, the strategic question is not “Am I selfless or selfish?” but “What choice allows me to deliver the greatest long-term impact?” Sometimes that means staying late to help the client in a crunch. Other times, it means logging off, resting, and returning sharper the next day. In the long game, sustainable altruism beats either extreme. That’s how you serve clients and protect the consultant delivering the service → YOU. #Leadership #Mindset #Consulting ------------------- I write regularly on People | Leadership | Transformation | Sustainability. Follow Surya Sharma.

I watched a brilliant executive work 80-hour weeks whilst their team waited for decisions. The irony was crushing. They weren't scaling their impact - they were bottlenecking it. After studying delegation patterns across 50+ high-performing leaders, I've identified why most executives fail at letting go. It's not a control issue. It's a clarity issue. The Hidden Cost of "Faster to Do It Myself" Every hour you spend on work someone else could handle is an hour stolen from what only you can do. The maths is brutal:  👉 Senior executives average 21 interruptions per day 👉 Each task switch costs 23 minutes of refocus time 👉 Leaders who delegate effectively see 33% faster team growth 👉 Poor delegation creates 40% higher burnout rates The Elite Delegation Framework That Changes Everything: Step 1: Define Your "Leadership Bubble" Before you can delegate effectively, you must know what belongs to you. Ask yourself: What can only be done by me? Where does my time create compounding returns? What work energises rather than drains me? Everything outside this bubble is delegation territory. Step 2: The "Talk-Back" Technique ❌ Don't ask "Any questions?" ✅ Ask "Walk me through your approach." This simple shift reveals misalignment before it becomes expensive mistakes. Step 3: Build Transfer, Not Just Handoff Stop delegating on the fly. Five minutes of clarity saves five hours of correction. Define:  ✨ What "done" actually looks like  ✨ When it's needed (not just "ASAP")  ✨ What success metrics matter  ✨ Where they should focus their energy The Psychology Behind Elite Delegation: Top performers don't just hand off tasks - they transfer understanding. They create context, not just instructions. They build capability, not just completion. The Result? Teams that think like owners. Decisions that happen without you. Growth that accelerates instead of stalling. Your delegation quality directly determines your leadership ceiling. Which task are you doing today that someone else could own tomorrow? ♻️ Share this with someone who needs an empowering high five 👉 Follow Liz Bradford for insights to boost your wellbeing, career and augment your business