Stop tolerating "average"!
Whether it's results, service, life or relationships, stop tolerating average!
How do you do that? It simple.....but it's not easy!
The quick answer:
- Set high standards!
- All the right tools!
- Reward excellence!
- Follow through!
Okay, if that's all you have time for, you can go now. You have the system. If you want to hang around for the details - here they are.
Most people seem to be operating with their heads just above water, and only enough air to stay alive. Life and business knock them around and they roll with the punches.
But if it's time for you to set the standard in your life, your business or your career, it starts with you! Taking control over what you want to happen, and being clear on what that looks like. If you want to transform your department, re-commit to a relationship, or re-brand your business, the process is the same.
- Set high standards! - If up until now you have accepted mediocre, and you are no longer willing to do that, you need to set the standard for what you want. Get agreement on it if you need to, document it, communicate it. Simple yes, easy....no.
- All the right tools! Make sure you have given people the tools they need to succeed. There is no point having high standards for yourself and others, when you don't have what you need. This could be training, systems, tools, technology.
- Reward excellence! Let people know when they are doing a great job. Tell them often, acknowledge them when they try - even if it's not perfect. Check in with people to see what more they need. Ask for their feedback. Just being included in a process can make a difference for people.
- Follow through! - If you or someone involved is not towing the line, ask why. What do you need to do to help them. If you have done everything you can, and you still find that they (or you) are not willing to change to meet the new standards, there has to be consequences! Determine what they are upfront. Don't use them to threaten people, but you need an out, because if you don't have one, you will continue to accept "average" because you don't have a contingency plan.
It takes time. Things won't change overnight. Give people and yourself the time it takes to make change. Change is hard. People will need guidance, coaching and mentoring along the way. Be prepared for a long road, but remember the pay off!
It's worth it!
Great blog Jacque Opie!
Nicely written Jacque. I really love this take on average from Thomas Friedman http://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4Q3ywwAA&url=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DsRmFq_PJ6w0&ei=QodaVfC5A86F8gWqp4D4Ag&usg=AFQjCNH5_fi_2Dju6b_VD-7UizdWG2-RLQ&bvm=bv.93564037,d.dGc cheers Tom
Thank you Christopher Zuidam
I was sold on the title ' Stop tolerating "average".! Nice post Jacque.