Processes, risks & customers.
In almost any form of business, there are providers & the receivers. The ultimatum would be to give the highest satisfaction ever for the opportunity of continuous purchase. Within this cycle, there are downside to what we have termed fallout, defects or complaints.
The short article below, shows on any process model, there would be disruption or deviation which may reach to end users. What will required from the providers would be to know the risk factors, setting up an assignable target, improving trough variation reduction & having a comfort gate, I call warranty & customer service, similar to what is being employed by the automotive industry.
Understand your risk multiplying factor within process
eg Human skill & retention factors. Machine capability & out of control situation
Achievable target & acceptable DPM both by providers + receivers
eg Set a 1st level target that is achievable & move towards improvement with 6sigma approach / relevant improvement activities.
Reducing variation in process
eg How many sets of parameter required to run few products with variation ( any potential wrong setup used )
eg Taxi / Bus types used within the transportation business. Having uniformity enable better control & better grasp of a potential problems. With this knowledge, certain variation are able to be eliminated. ( different sets of tires, different maintenance requirement etc )
Reducing possible risk factors in process
eg Removing End Of Life machinery from process, study on material life cycle to have an optimized safe margin
Product warranty
eg Time factor warranty. Make this known & the product should withstand the set criteria within the stipulate time period. What is being covered? Increase the confidence level of end users.
Rgds, Daniel