Choosing the most appropriate Solutions

A solution-selection matrix is a powerful selection tool used to choose between multiple solution alternatives during a problem-solving or continuous improvement project. A solution-selection matrix may also be used as an alternative to a Pugh matrix for choosing the best design concept for a new process, product, or service.

A solution-selection matrix may be used when:

• The current process has problems, issues, errors, or defects
• The current process, product, or service requires improvement
• Choosing the best solution among several potential solutions
• The current solution is not meeting customer requirements or performing as required

Benefits of a solution-selection matrix include:

• Reduce emotion and bias from the decision-making process
• Provide a consistent approach for selecting the best solution among several options
• Save cost and time by efficiently and effectively selecting the best solution
• Provide a collaborative team environment

Solution-Selection Matrix Process:

1. Assemble a cross-functional team of subject matter experts who will be prepared for the solution-selection session with pre-work on the topic
2. Draw a solution-selection matrix on a board or flipchart, or project an electronic matrix on a screen
3. List or brainstorm potential solutions to eliminate the current problems or issues
4. List or brainstorm selection criteria to evaluate potential solutions; the selection criteria may be determined with input from the project sponsor
5. Determine a weight factor for each of the selection criteria; weights may be determined using pairwise comparison or simply ranking on a scale of 1 to 5
6. Evaluate each potential solution against the criteria, and enter a rank of 1 if the solution “does not meet” the criteria, 5 for “somewhat meets” the criteria, or 9 for “fully meets” the criteria
7. Determine the weighted score by multiplying each selection criteria weight by the individual solution score, then summing the total for each concept; note that the matrix template performs these calculations
8. Determine which solution(s) to implement in order to eliminate issues and problems with the current solution or process

An example using a solution-selection matrix is a continuous improvement team analyzing several potential solutions to reduce defects found during testing at a software development company. The team analyzes the process and the causes of the defects, and then develops a list of eight potential solutions to prevent the defects. The potential solutions are evaluated against the selection criteria listed in the matrix; those potential solutions with the highest scores are selected for implementation.

While your solution-selection matrix template may vary slightly, it will likely contain many of the components found in the following example. This image depicts a basic solution-selection matrix template, along with its elements. 

Regardless of your solution-selection matrix template, format, and layout, it is a useful tool and approach to consider when determining the best possible solution among several alternative solutions.

Value Generation Partners wishes you much success in your pursuit of selecting the best solution, thereby generating greater value in your organization! 

Using a Solution-Selection Matrix is useful in combination with other LinkedIn Pulse posts found at this link.

Find more on related topics in Problem Solving for Success Handbook, which is available on Lulu.com and other book distributors in paperback and eBook. With the purchase of any handbook, the reader has access to a companion toolbox file containing all referenced templates.