Audio Features
“Can you hear me?” is a question that you should never have to ask at the beginning of a call – certainly not if you’re speaking through Commend technology. The world can be a noisy place, making conversations over intercoms in busy environments challenging, but we use cutting-edge technology to ensure clear and intelligible communication.
Commend has had a strong market position from the very beginning regarding audio quality. Since our foundation over 50 years ago, we have been researching and perfecting our systems to provide our customers with the highest possible speech intelligibility even under the harshest conditions.
The speech transmission index (STI) is a standard measure for speech intelligibility, with the highest value being 1.00, which is personal face-to-face communication in a noise-free environment. With a Commend system, an STI of up to 0.96 is possible. Perfecting acoustics is not just relevant for the rough environment of industrial facilities, but also for example in healthcare and all other industries. Learn more about audio quality and how AI Cleans Voice from Noise in this newsletter.
FACILITATING ACCESS
Imagine a busy waste processing plant with many trucks passing the barriers daily to register. The trucks themselves and the factory environment create a lot of noise, which makes it hard for operators in the security operations centre (SOC) to handle up to 100 calls a day and creates a poor working environment. Besides wasting time and resources, poor audio quality will also result in frustration for the truck drivers who have to repeat themselves. The resulting long queues can then disrupt traffic on the street. If agents still can’t understand the drivers, they might need to leave their posts to talk face-to-face, leaving other areas unmonitored.
How can we ensure every word from the truck drivers is clearly heard in the SOC?
This is the answer:
AI Cleans Voice from Noise is AI-based noise reduction by effectively filtering out background noise. This technology utilizes deep neural networks to distinguish and isolate human speech from environmental sounds, ensuring clear communication even in the noisiest settings.
This technology ensures that when you are standing in front of an emergency call point, even in the middle of a bustling city centre and are in urgent need of help, you don't waste time repeating everything.
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PUBLIC ADDRESS
Who doesn’t know the feeling: You’re standing at an airport, trying to understand what the public announcement is telling you but it’s a very busy day and the noise level is quite high. With Intelligent Volume Control (IVC), the loudspeaker will adjust to the surrounding noise level to make sure every word gets heard. And this was just an informational message about a gate change, but especially in case of an emergency, every word counts.
MORE AUDIO FEATURES
In the following, we want to present you some other features for outstanding audio that you can expect from Commend. To see even more, click on the following link to reach our space about perfect speech intelligibility.
