Performance Feedback Sessions

Performance reviews often leave people deflated. But the ones that inspire? They focus on potential, not just performance. Here’s how to create those conversations: 1 / Be specific about what you observed Use the SBI model to share it clearly. → Situation: When and where it happened → Behavior: What you observed, not your interpretation → Impact: How it affected the team or results 2 / Challenge them because you care Radical Candor isn’t about being nice or tough.  It’s about doing both. → Make criticism immediate and specific → Show you care about their growth → Praise publicly, critique privately 3 / Use language that opens doors The words you choose shape how people receive feedback. → “You’re not good at this” shuts people down → “You haven’t mastered this yet” creates possibility → That one word — yet — shifts everything 4 / Don’t hide feedback between compliments People remember the start and end better than the middle. → Give praise when you mean it → Give constructive criticism when it’s needed → Keep them separate 5 / Focus on where they’re going When the conversation is about the future, it motivates. → What would success look like for you? → What support do you need to get there? → What skills do you want to develop? 6 / Ask for their perspective too Performance reviews shouldn’t be one-sided. → Have them complete a self-assessment first → Compare notes together in the meeting → They often already know what needs to improve Performance reviews don’t have to be dreaded. Your team wants honest feedback. They just want it delivered in a way that sees their potential, not just their mistakes. ♻️ If this resonates, repost for your network. 📌 Follow Amy Gibson for more leadership insights.

The number 1 thing people search for in performance management? “How to give performance feedback.” Not OKRs. Not ratings. It's about how to talk to your team in a way that’s helpful, not awkward. And honestly, most people are doing it wrong. At its best, feedback does one thing: it helps people grow. Here’s how to do it right: ✅ Make it timely ✅ Be specific ✅ Focus on behaviors, not personalities ✅ Keep it a two-way conversation ✅ Link it to role expectations and goals ✅ Base it on actual outcomes, not assumptions And just as important — here’s what not to do: ❌ Don’t give vague or repetitive feedback ❌ Don’t compare people to their peers ❌ Don’t speculate about work ethic or ability ❌ Don’t offer praise that isn’t real or useful ❌ Don’t share secondhand opinions or gossip Feedback isn’t about being nice or being right. It’s about being clear, consistent, and fair — so people know where they stand and how to move forward.

Last week I led a session on #PerformanceManagement for senior leaders. One of them reached out with the following important question about #PsychologicalSafety in the context of managing underperformance: "Psychological safety is an extremely difficult concept to pin down, especially in a setting where we have to strike a balance between supporting human beings under pressure, while at the same time being accountable for results. I would like to have more guidance on is how one manages the psychological safety element in a situation of underperformance - which often requires (at least partially) withdrawing that safety, to the discomfort of the staff member." Here is my advice to those of you wondering the same thing: In the context of managing underperformance, having psychological safety means feeling that you won't be punished or humiliated for making mistakes or for underperforming. That being said, having a conversation with a supervisor about your performance when you’re not meeting expectations is inherently stressful. It is psychologically difficult for people to focus on where they are coming up short; this undermines their sense of self as a competent person, particularly when they feel that they have been working diligently or when they have been negatively affected by situations beyond their control. While it may not be possible to make a staff member completely comfortable during feedback conversations about underperformance — and indeed, a total lack of discomfort with the status quo may not be optimal for motivating improvement — these conversations are much more likely to achieve their aim of helping the staff member perform at a higher level when the supervisor does the following:   ⋙ Provide Actionable Feedback ⋘ 👉 Give specific, timely, and constructive feedback on performance gaps, not just vague criticisms. 👉 Clearly outline expectations, metrics, and deadlines for improvement. Maintain an empathetic, development-focused tone even as you increase accountability. ⋙ Focus on Development, Not Just Evaluation ⋘ 👉 When addressing underperformance, emphasize how you can support the employee's growth and improvement. Make it clear the goal is to help the employee succeed. 👉 Collaboratively identify obstacles (e.g., by asking questions like, “What is most difficult about this for you?” and “What’s getting in the way?”) and craft a plan to overcome them through coaching, training, or other resources. 👉 Engage the staff member in articulating what help they feel they need and what path forward feels most motivating and productive. This helps to build employee ownership over their plan for improvement rather than thrusting it upon them.

Performance conversations are more than evaluations—they're opportunities to inspire reflection, growth, and clarity. I've been reflecting on how we can approach these moments with greater purpose.   Too often, we dive into discussions focused solely on outcomes or metrics. But what if we paused to look deeper? What if we encouraged employees—and ourselves—to approach these moments from different vantage points: stepping back to observe like a fly on the wall, zooming out to the balcony for perspective, and then engaging with purpose on the dance floor?   This layered approach challenges us to ask meaningful questions: "What patterns am I noticing? How do my efforts align with broader goals? What could I do better?" It’s a mindset shift that transforms performance conversations into opportunities for growth, even when outcomes aren’t ideal. Here are a few practical ways to bring this perspective to life: 1. Start with Observation (Fly on the Wall): Before diving into feedback, encourage employees to reflect on their contributions objectively. Ask questions like " What moments felt like your strongest? What would you approach differently? help set a tone of self-awareness." 2. Zoom Out to the Bigger Picture (Balcony): Help employees see how their work connects to broader team and organizational goals. This shift in perspective ensures the conversation isn’t just about isolated outcomes but about long-term impact and alignment. 3. Engage with Purpose (Dance Floor): End every conversation with actionable steps and encouragement. Even when feedback is tough, leave employees with clarity and optimism. A simple affirmation like "I believe in your ability to grow from this", can turn a challenging moment into a catalyst for improvement. Performance conversations are a dance between reflection and action, but they’re also about perspective—knowing when to step back, when to zoom out, and when to engage fully. When we guide our teams to critique their own contributions—not to judge, but to grow—we unlock their potential and leave them inspired to improve. Would love to hear your perspective.

A lot of trainers run a great exercise… and then waste the learning moment that follows. The debrief is where performance improvement actually happens. But too often we get generic reflections: “Yeah, that was good” or “Interesting exercise.” None of that helps anyone perform better back on the job. A simple tool I use in almost every session, face-to-face or virtual, is the Feedback Grid. It structures the debrief so delegates can evaluate the outcomes of an exercise, not just how it felt. Here’s exactly how to use it straight after an activity: 1. Set up the 4 quadrants before the exercise Worked Well (+) Needs Change (Δ) Questions (?) New Ideas (💡) By having it visible from the start, delegates know there will be a structured review, not a free-for-all discussion. 2. Immediately after the exercise, ask individuals to add notes Give everyone 2–3 minutes to jot down their thoughts in each category. This stops dominant voices from setting the tone and gives you a broader view of what actually happened. In a virtual room, this is as simple as shared online sticky notes. Face-to-face, use flipcharts or a whiteboard. 3. Analyse the activity, not the activity’s “vibe” This is where most trainers go wrong. We’re not asking whether they “liked” the exercise. We’re capturing what the exercise showed about their skills, behaviours, and decision-making. Examples might include: Worked Well: “Clearer roles helped us move faster.” Needs Change: “We didn’t communicate early enough.” Questions: “How do we apply this under time pressure?” New Ideas: “Create a decision checklist before starting.” These are performance insights, not opinions. 4. Turn the grid into next-step actions Once patterns emerge, summarise 2–3 practical actions they can take into the workplace. This is where the ROI sits. The exercise becomes a rehearsal, and the grid becomes the bridge to real work. 5. Keep the pace tight A structured debrief shouldn’t drag. Five to eight minutes is enough to turn a simple exercise into a meaningful learning moment. When used properly, the Feedback Grid transforms exercises from “fun activities” into performance diagnostics. That’s the whole point of training, to improve what people do, not what they think about the training. What do you use for this? -------------------- Follow me at Sean McPheat for more L&D content and then hit the 🔔 button to stay updated on my future posts. ♻️ Save for later and repost to help others. 📄 Download a high-res PDF of this & 250 other infographics at: https://lnkd.in/eWPjAjV7

The Feedback Loop Revolution: Why Annual Reviews Are Dead Alex sat across from his manager, stunned. "I'm not meeting expectations? But... this is the first I'm hearing of it." His manager shifted uncomfortably. "Well, there was that project last February where the client presentation wasn't up to par. And in April, your report lacked the depth we needed." "That was ten months ago," Alex said quietly. "Why am I just hearing this now?" This scene plays out in offices worldwide every day. The annual performance review continues to be the primary feedback mechanism in many organizations. It's a system that fails everyone involved. For employees like Alex, it means navigating in the dark for months, only to be blindsided by feedback too late to act upon. For managers, it means the impossible task of remembering a year's worth of performance details and delivering them in a way that somehow feels fair and comprehensive. Contrast this with Emma's experience at a company using Maxwell's continuous feedback approach. After presenting to a client, Emma received a notification: "Great job addressing the client's technical concerns today. Your preparation showed. One suggestion: Consider preparing more visual examples for non-technical stakeholders next time." The feedback was specific, timely, and actionable. Emma immediately incorporated the suggestion into her next presentation. No waiting. No guessing. Just growth. "The difference is night and day," Emma explains. "Before, feedback felt like a judgment on my worth. Now, it's just part of our daily workflow—a tool that helps me improve in real-time." This is the feedback loop revolution. It's not just about frequency; it's about fundamentally changing how we think about performance and growth. Maxwell's approach transforms feedback from an event into a continuous conversation. The platform enables immediate, context-specific feedback that arrives when it's most relevant; two-way dialogue that empowers employees to seek input when they need it; recognition that celebrates wins in the moment, not months later; and early intervention for performance challenges before they become patterns. Organizations using continuous feedback report 34% higher employee engagement, 26% lower voluntary turnover, and 22% faster skill development compared to those relying on annual reviews. For managers, the shift from annual reviewer to ongoing coach is equally transformative. Instead of dreading a single high-stakes conversation, they build coaching into their regular interactions, strengthening relationships and improving outcomes. The companies thriving today understand that growth happens in moments, not meetings. They're creating cultures where feedback flows naturally, where employees feel supported rather than judged, and where improvement is continuous rather than annual. Ready to leave annual reviews behind? Experience the future of feedback with Maxwell: https://lnkd.in/gR_YnqyU

Honest performance conversations can feel uncomfortable—but avoiding them is worse. I've made that mistake (more than once) and now do my best not to repeat it. Here's why: When we delay or sugarcoat tough feedback, we miss the chance to help our teams grow. Clarity isn’t cruel; it’s what empowers people to improve. So avoiding these conversations for my own comfort hurt us all in the end. But how do you approach these conversations the right way? → Have them early. This is the mistake I've made too many times. Don’t wait until frustrations pile up or annual reviews roll around. Feedback is most impactful when it’s timely. If you wait too long, what was once likely a correctable behavior becomes a pattern at best, or a habit at worst. → Lead with specifics. Vague comments like, “You need to improve communication” don’t help. That's like saying "There's going to be weather today." Without specifics, there's no clear action to take. → End with a plan. Performance conversations shouldn’t just identify issues—they should spark solutions. Sometimes, the corrective action is clear-cut, other times you'll need to work together on actionable next steps. But no matter what, end with an action plan (one you can reflect on later for accountability). When done well, these conversations strengthen trust, build accountability, and set the stage for long-term success—for individuals and the team. Because the hardest conversations are often the ones that matter most. #teambuilding #leadership

Unlock the Power of High-Quality Performance Reviews 'Tis the season for annual performance reviews. They are dreaded by some (both managers and direct reports alike), but a GOLDEN opportunity for growth, alignment and acceleration when done right! When I became a people manager for the first time I had no formal training on how to do a formal performance evaluation which made it more an intimidating and time consuming process than effective. It took me a while to develop some best practices which I still use today. Here are some actionable tips for how to make these conversations transformative instead of transactional: Best Practices for Managers: 1️⃣ Make it a Dialogue, Not a Monologue: Listen as much as you speak. Performance reviews should be a two-way street. 2️⃣ Focus on Specifics: Give actionable, evidence-based feedback tied to clear examples—not vague generalizations. 3️⃣ Balance Praise with Growth Opportunities: Celebrate wins but also highlight areas for improvement with a clear path forward. 4️⃣ Set Goals, Not Just Grades: Use reviews to align on SMART goals for the future. 5️⃣ Document & Follow Up: Don’t let feedback vanish post-meeting. Document outcomes and revisit them regularly. Common Mistakes to Avoid: 🚫 Waiting Until Review Time: Feedback should be ongoing—not a once-a-year surprise. 🚫 Being Too General: Saying "Good job" or "Needs improvement" without specifics leaves employees guessing. 🚫 Avoiding Tough Conversations: Constructive feedback can be uncomfortable, but it’s essential for growth. 🚫 Ignoring Employee Input: This isn’t just your show—make space for their perspective! Tips for Employees: Get Better Feedback 1️⃣ Be Proactive: Ask for feedback regularly—not just during reviews. Questions like, “What’s one thing I could do better?” shows initiative and openness. 2️⃣ Come Prepared: Bring accomplishments, challenges, and goals to the table. Show ownership of your growth. 3️⃣ Clarify Expectations: Ask, “What does success look like in my role / on this project?" This helps align your work with manager expectations. Year-Round Impact ✔️ Schedule Regular Check-Ins: Quarterly or monthly conversations keep feedback fresh and actionable. ✔️ Use Tools to Track Progress: Utilize shared documents or platforms to monitor goals throughout the year. ✔️ Create a Feedback Culture: Encourage real-time recognition and coaching on a weekly basis. A high-quality performance review isn’t just a meeting—it’s a tool for growth, alignment, and stronger relationships. Let’s move away from the “annual checkbox” and toward continuous improvement! What’s your secret to impactful performance reviews? Drop your tips in the comments! #Leadership #Feedback #PerformanceManagement #CareerGrowth

It’s the time of the year for performance reviews. Every year, I remind myself that giving feedback comes down to this: “radical candor” plus “radical compassion.” If you are too candid/direct, you will make your team feel defensive. But if you soften your feedback too much (which I have seen too many leaders do), your message will not be clear. The net effect if you don't get the balance right is that your team will not grow. It’s a difficult balance to strike. We’ve all had moments where we’ve held back the feedback we planned to give because we don’t want to hurt someone’s feelings. But the truth is, when you deliver feedback from a place of wanting to help someone reach their potential, that actually builds trust. I always start there - I make sure that my team knows that I am deeply committed to their growth. So this performance review season, don’t be afraid to be direct. But remember: being direct does not mean being harsh. Show the person you care about their growth and then follow it up with a plan to help them develop. “Radical candor” plus “radical compassion” is the feedback formula that works! What mindset are you taking into this performance review season?

50% of employees say performance reviews are useless. Here's how to fix that. I've spoken to hundreds of people over the years. The pattern is painfully consistent. Manager talks. Employee nods. Nothing changes. But the data is even more concerning: more than half of employees feel formal reviews contribute nothing to their growth. No surprise there. The problem exists on both sides of the table: - Employees dump all responsibility for these sessions on their managers - Managers have zero training on how to make these conversations meaningful The result? Monologues that waste everyone's time. But here's the thing about great performance reviews: They're not monologues—they're conversations. Want to transform your review sessions into career accelerators? Here's how: For managers: - Implement structured frameworks like McKinsey & Company's OILS (Observation, Impact, Listening, Solutions/Strategy) - Work together to identify what's actually causing performance challenges (Is it time management? Communication gaps?) - Establish clear priorities with specific targets and timelines for the next period For employees: - Come prepared with defined goals and the specific skills you need to develop in the next 6-12 months - Bring a concise, tactical action plan to ensure alignment and measurable progress Whatever it takes, remember that performance growth is a two-way street. These sessions should empower both sides to grow, not just check administrative boxes. What's your best tip for making reviews actually matter? I would love to hear. __ ♻️ Reshare this post if it can help others! __ ▶️ Want to see more content like this? You should join 2297+ members in the Tidbits WhatsApp Community! 💥 [link in the comments section]