Keeping Remote Team Members Informed

The 'Out of Sight, Out of Mind' Trap: How to Conquer the Distance Google is a global company with offices all over the world, and while this diversity is a strength, it also presents unique challenges for communication and collaboration. Especially when your key stakeholders and decision-makers are continents away! Those hallway conversations, spontaneous coffee chats, and quick desk drop-bys that teams at HQ take for granted? Yeah, those aren't happening when you're separated by oceans and time zones. And that can lead to a disconnect. Your team's amazing work might get overlooked, your challenges might go unnoticed, and your stakeholders might feel out of the loop. But fear not, fellow remote leads! Here are a few strategies I've learned along the way: ‣ Tailor your communication approach: Every leader has their preferred communication style. Some love detailed reports, others prefer concise bullet points, and some just want the TL;DR. It's your job to adapt and deliver information in the way they'll best receive it. ‣ Embrace Radical Transparency: The worst thing that can happen is your leadership feeling blindsided by a problem or a missed deadline. Over-communicate! Share updates regularly, highlight both wins and challenges, and don't be afraid to ask for help when needed. ‣ Educate Your Leads: Help them understand the unique challenges of leading a remote team in a different location. Explain why you might need more proactive communication or different approaches to stay connected and aligned. ‣ Build Relationships Beyond Email: Travel when possible. Occasional visits to the main office can be invaluable for building relationships and understanding the nuances of the company culture. ‣ Celebrate Wins: Make sure your stakeholders are aware of your team's accomplishments, both big and small. This reinforces the value of your team and keeps them top-of-mind. ‣ Iterate and Improve: What works for one lead might not work for another. Experiment with different communication styles, ask for feedback, and continuously refine your approach. Leading a local team in a remote site requires extra effort and intention. By mastering the art of communication and building strong relationships with your stakeholders, you can ensure your team's success, no matter where you are in the world! What are your favorite tips for leading remote teams across continents? Share your insights in the comments! 👇 #RemoteLeadership #Communication #TechLeadership #lifeAtGoogle

Having remote teams across continents bring both opportunities and challenges. How do you get it right? Working with global teams, especially when spread across drastically different time zones, is a reality many product managers face today. It can stretch your collaboration skills and test your patience. But, done right, it can be a powerful way to blend diverse talents and perspectives. Here's how to make it work: 1. Creating Overlaps: Aim for at least an hour or two of overlapping work hours. India's time difference with the US means you'll need to adjust schedules for essential face-to-face time. Some teams in India choose to shift their hours later. This is crucial for addressing any pressing questions. 2. Context is Key: Have regular kickoff meetings and deep dives where all team members can understand the big picture—the customer needs, project goals, and product vision. This enables your engineers to make informed decisions even if you're not available to clarify on-the-spot. 3. Document, Document, Document: While Agile champions minimal documentation, it's unavoidable when teams can't meet frequently. Keep clear records of decisions, questions answered, and the day’s progress. This provides continuity and reduces paralysis when immediate answers aren't possible. 4. Strategic Visits and Camaraderie: If possible, send team members to different locations periodically. This builds relationships and trust, which are invaluable when working remotely. If travel isn't possible, consistent video calls and personal updates help. 5. Local Leadership: Consider having local engineering leads in the same region as your development team. This can bridge gaps and streamline communication, ensuring that strategic and operational alignment occurs naturally. Ultimately, while remote setups have their hurdles, they are not impossible to overcome. With thoughtful planning and open communication, your team can turn these challenges into strengths, fostering innovation and resilience that transcends borders. 🌎

I’ve been leading a distributed team since 2015... And I’ve learned a few things. If you want to be a good leader – one that understands their team, support the needs of their team members, and helps everyone row together in the same direction – then there are some areas you have to level up on. In a nutshell, here are 6 of the most important things I focus on for running a remote team. 𝐒𝐡𝐨𝐰𝐢𝐧𝐠 𝐠𝐞𝐧𝐮𝐢𝐧𝐞 𝐞𝐦𝐩𝐚𝐭𝐡𝐲 𝐚𝐧𝐲 𝐭𝐢𝐦𝐞 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦 𝐦𝐞𝐦𝐛𝐞𝐫 𝐞𝐱𝐩𝐫𝐞𝐬𝐬𝐞𝐬 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐨𝐫 𝐟𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧. 📋How to: Use The Empathy Formula to acknowledge the team member’s feelings based on facts. Here’s the formula: “It sounds like you’re (feeling) because/about (fact). “Here’s a real-life example: “It sounds like you’re feeling overwhelmed (feeling) because of the reduced number of people on the team (fact).” 𝐄𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡 𝐚 𝐧𝐞𝐰 𝐨𝐧𝐞-𝐨𝐧-𝐨𝐧𝐞 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐫𝐨𝐮𝐭𝐢𝐧𝐞. 📋How to: Have a scheduled meeting at least twice per week over video conference. If these meetings are currently less frequent, use the same amount of overall time divided up over more meetings. Always have your camera on and ask that the employee does the same — it’s a way to build connection. 𝐓𝐚𝐥𝐤 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐦𝐞𝐦𝐛𝐞𝐫𝐬 𝐞𝐯𝐞𝐫𝐲 𝐬𝐢𝐧𝐠𝐥𝐞 𝐝𝐚𝐲. 📋How to: If a meeting is not scheduled, call them on the phone and talk to them. Sometimes just a quick check-in call is all it takes for some days. One of the most important elements of being an effective manager is keeping lines of communication open with your team members, especially when it has nothing to do with assignments or project statuses. 𝐃𝐞𝐦𝐨𝐧𝐬𝐭𝐫𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲. 📋How to: End your meetings with team members by encouraging the team member to contact you by phone or to request an unscheduled meeting. Answer the call if at all possible. 𝐄𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡 𝐥𝐢𝐧𝐞 𝐨𝐟 𝐬𝐢𝐠𝐡𝐭 𝐚𝐧𝐝 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞 𝐭𝐨 𝐫𝐞𝐢𝐧𝐟𝐨𝐫𝐜𝐞 𝐢𝐭. 📋How to: Ensure work assignments, expectations, and deadlines are perfectly clear. Break down current goals into smaller chunks that are measured on a more frequent basis. Find opportunities during your one-on-ones to talk about how the specific work they do contributes to a specific team or company objective. This is not as obvious to them as it might be to you. 𝐃𝐨 𝐧𝐨𝐭 𝐡𝐨𝐥𝐝 𝐡𝐲𝐛𝐫𝐢𝐝 𝐦𝐞𝐞𝐭𝐢𝐧𝐠𝐬. 📋How to: For those leading hybrid teams, level the meeting playing field so all team members can contribute equally. This is best practice in general, and particularly important for the struggling team member. If some of the team members are in the same location and some are remote, have the onsite team members split up and join from their own computers. It equals the playing field. Tell me ⬇️ some of your best tips for leading distributed teams!

Maintaining a strong organizational culture in a remote/hybrid work environment requires deliberate and thoughtful leadership. While foundational leadership principles—relationships, trust, listening, communication, and empowerment—remain constant, their application must be even more intentional when teams are dispersed. Leadership in this environment requires focusing on CONNECTION and CLARITY. Connection fosters genuine relationships despite physical separation, while clarity ensures communication and priorities are understood and aligned across the team. 1. DELIBERATE COMMUNICATION: In a remote/hybrid setting, spontaneous office conversations disappear, so creating intentional opportunities to connect are vital. Schedule regular check-ins that focus on relationships, not just tasks. Informal touchpoints—through calls, texts, or other mediums—maintain connection without being intrusive. These connections foster a culture where employees feel heard, valued, and engaged, which is key to talent retention and growth. 2. CLARITY: Miscommunication can increase without face-to-face interaction. Simple, clear communication ensures everyone is aligned. Regularly asking for and proactively providing "read-backs" - repeating back the information - reduces confusion and misinterpretation. 3. PRIORITIZATION: Clear priorities are essential in a remote setting where visibility into others' work is limited. Without clarity, people may feel overwhelmed or out of sync. Consistent communication around priorities helps teams stay focused, productive, and avoid burnout. 4. EMPOWERMENT and OWNERSHIP: Remote work offers opportunities for decentralized command, but it requires providing the right information, tools, and expectations. Teams need to know what decisions they’re empowered to make and how their work fits into broader objectives. It’s essential that team members know WHY they are working on certain goals and how their contributions fit into the broader objectives. While leaders may be tempted to micromanage due to lack of visibility, resisting this urge is crucial. Trusting people to execute with autonomy fosters greater engagement and efficiency. Conclusion In a remote/hybrid environment, culture must be actively defined and reinforced. Leaders need to recognize that time spent on strengthening relationships is strategically important, and schedule time through one-on-ones, virtual coffee chats, and informal touch-points to maintain the relational fabric often overlooked in remote settings. Empowering teams with clarity and trusting them to execute creates a strong, cohesive culture. Leadership in this environment requires intentionality—building connections, ensuring clear communication, and fostering a culture of trust and empowerment.

I thought we were on the same page…Weeks later, I realized I’d missed the signals. My remote team member didn’t understand the assignment. So I built a tool to fix that. It wasn’t a lack of effort. It was a lack of clarity. This was one of the early mistakes I made while working remotely and leading teams spread across time zones and office sites. We were working from behind virtual curtains - missing the informal cues and hallway check-ins that used to fill in the gaps. So I built new tools to avoid those costly misunderstandings. One of them is the 𝗔𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗕𝗿𝗶𝗲𝗳. This 𝟭𝟱-𝗺𝗶𝗻𝘂𝘁𝗲 𝘀𝘁𝗲𝗽 can save hours of wasted effort and build trust across distance. ✅ 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗿?  After assigning a project, ask your direct report to complete the Assignment Brief. Review together (live or async). Align on milestones. Prevent rework. ✅ 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗮 𝗧𝗲𝗮𝗺 𝗠𝗲𝗺𝗯𝗲𝗿?  Proactively share a completed Assignment Brief with your manager or team leader after receiving a new project. You’ll signal initiative and ensure clarity from the start. 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗔𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗕𝗿𝗶𝗲𝗳: https://lnkd.in/gc5nzEBj This is just one of the tactical tools we teach in the 𝗜𝗻𝘃𝗲𝘀𝘁𝗲𝗱 𝗟𝗲𝗮𝗱𝗲𝗿 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 - alongside content from Dave Ulrich and support from the Udemy Business Leadership Academy. 👀 𝗢𝘃𝗲𝗿 𝟮,𝟴𝟬𝟬 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗵𝗮𝘃𝗲 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗲𝗱 𝗵𝗼𝘄 𝘁𝗵𝗲𝘆 𝗹𝗲𝗮𝗱 𝘄𝗶𝘁𝗵 𝘁𝗵𝗶𝘀 𝗽𝗿𝗼𝗴𝗿𝗮𝗺. Learn more: https://lnkd.in/gUmVw9dc

In a hybrid team, "I didn't get that message" is often a symptom of a fragmented communication strategy, not a forgetful employee. 📝 When your team is split between the office and the spare bedroom, you can’t rely on "watercooler chat" to keep everyone aligned. If information is shared inconsistently across different channels, you create a "knowledge hierarchy" where those in the office feel more informed than those at home. To keep your hybrid team on the same page: - Digital-first mindset: Treat every update as if the whole team is remote. If a decision is made in a hallway, it must be documented in a central digital space immediately. - The "Live Blog" approach: For major projects or crises, use a running blog on your intranet as the definitive source. Point all other channels—emails, Slack, or Yammer—back to this one link to ensure everyone sees the latest, verified facts. - Consistent touchpoints: Use regular, short updates to stay top of mind, rather than waiting for big "all-hands" meetings that might not suit everyone's schedule. When everyone has access to the same information at the same time, you remove the "us vs. them" divide and build a more equitable culture. How do you ensure your remote team members don't feel like they're missing out on the "in-office" loop? 🤝 [Image description: Green tile with black headline text that reads: Is your hybrid team getting the same messages at the same time? Below is a meme featuring a black-and-white cartoon of a business woman holding her glasses in one hand with the caption: 'Thank you for "reminding" me about that thing you never told me about in the first place.']

Running a remote team is harder than it looks – unless you get this one thing right 👇 It’s all about culture.  Here's what I’ve learned from running my company 100% remotely 👇   A strong team is one where every member is aligned with a common goal. My team works wherever, whenever.  There’s no office, no fixed hours, and we’re working across different timezones. 🌍 So, how do we keep everything on track? It’s all about clear goals, open communication, and a sense of connection. Here’s what’s worked for us: 🎯 1. Set Clear Goals: Everyone in my team knows our key goal by heart – hitting 10k newsletter subscribers by the end of 2024. Having one clear objective brings focus. 📢 2. Overcommunicate: Especially in remote setups, communication can get messy. Think you’ve communicated enough? Say it again. And again. And again. Overcommunicating prevents misunderstandings and keeps everyone in sync.   🤝 3. Build Personal Connections: Just like in any team, relationships matter. We celebrate small wins (like sending Starbucks gift cards when we hit 2k subscribers). Or the whole team going to Mallorca for a weekend when we hit 10k newsletters. ❤️ 4. Show Gratitude: A simple “thank you” can make someone’s day. Especially when working across time zones, gratitude keeps morale high and ensures everyone feels valued. 😊 5. Regular Check-ins:  Frequent touchpoints ensure that everyone enjoys their work and understands their objectives. It’s not about micromanaging – it’s about making sure the team feels supported and clear on their objectives. 🛠 6. Work Transparently Transparency is key to building trust in a remote setup. That’s why we document our work principles and guidelines, so everyone knows what to expect. If you’re curious about how we operate, you can check out our work guidelines here: 👉 https://lnkd.in/eSf47n3r My company is a mix of “pirates” 🏴☠️ and “navy” ⚓️ as Reid Hoffman would say – those who thrive in chaos and those who love structure. Getting this balance right has been key to scaling AFC and making sure we grow without losing what makes us unique. And by the way, we’re at 9,848 newsletter subscribers right now, almost there! If you’d like to help us cross the finish line, the link is in the comments. 🚀 PS: I know people hate shitty newsletters. That’s why I focus on delivering value only. No spam 😊

Every senior engineer I’ve fired had this one habit They didn’t speak up. They didn’t write things down. They assumed people would just “get it.” In remote teams, silence kills trust. I’ve seen talented engineers miss context, forget to follow up, and wait days to reply, then wonder why they’re sidelined. Being brilliant in your head doesn’t count. No one can see it. You want to lead? » Write a clear update. » Clarify the ask. » Nudge when needed. Your brain is not an API. Communicate anyway. PS: If you work remotely (or plan to), save this post. You’ll need it.

There’s a big difference between companies that were forced to “go remote” because of COVID… … and those who did it on purpose. After years of running remote teams, here are 4 things I’ve learned about making them thrive: 1️⃣ Dial in your setup. A well-equipped workspace makes a huge difference. The essentials: → A quality camera for clear video. → A good microphone for crisp audio. → Proper lighting to look professional. Even better? Offer your team a tech stipend so they can invest in their gear. The better the work environment, the better the performance (yes I truly believe this). 2️⃣ Run better meetings. Every meeting should: → Have a clear outcome, shared in the invite. → Include only the people who need to be there. → Be recorded and transcribed. Pro Tip: Put on some tunes when the meeting starts, and if you're asking questions and people need a minute to think, use some lo-fi beats for that too. An ounce of preparation makes the meetings suck WAY less. 3️⃣ Document everything. Remote teams need clarity. Document everything to make sure: → Decisions and processes don’t get lost. → Everyone stays aligned without endless follow-ups. → Key takeaways are easy to find and share. Use templates for big decisions and share notes in Slack to keep information accessible and organized. 4️⃣ Design operations for consistency. Create systems that keep your team on track and aligned. Here’s a starting framework: → Weekly syncs for quick updates. → Weekly scorecards to track metrics. → Monthly reviews for progress checks. → Quarterly planning for long-term alignment. Run these consistently, and refine them as your team grows. I can't stand all these people that say that in-person teams are inherently better or more productive vs. remote teams. It's a generalization. I think that it's EASIER to be highly productive when you're in-person... but with the right prep work and a bit of intention, you can absolutely build a remote team that's just as strong.