What Makes us Different
In my role as President, I am often in contact with technology vendor executives. When they ask me who Infinit is, I tell them we are an engineering company that provides Advanced IT Services and hardware solutions with people you trust and people who care.
I tell them that unlike the countless other companies that just sell products or just offer service or just fix what is broken, that who we are is what makes us different.
For example, we had a client that did not get a voice system as promised by the vendor OEM. In fact, there were literally none to be had in the country. One of our engineers spent an entire weekend re-configuring a similar system we had in our lab, tested-it and was ready to deploy it as soon as possible. Literally, this saved weeks in down-time for the client. Our Engineer did this on his own time with no other expectation then to make the clients project a success.
You see, this is not just going above-and-beyond. This is a sign of the respect and regard in which we hold our clients.
If you are going to talk-the-talk, well, you have to walk-the walk. So, each of us at Infinit has taken the following pledge, in writing:
We stand behind this pledge to provide our clients a higher level of service:
We understand the value of your time.
We pledge never to waste it.
Our goal is to deliver over-the-top service.
We pledge to never let your projects fail.
Our team focuses on building relationships with customers.
We pledge to be there every step of the way, with a team of readily available resources.
Our account representatives are empowered to make decisions.
We pledge to never leave you waiting on us.
You can trust us as an advisor.
We pledge to get your project done on time and within the constraints of your budget.
Your projects are important to you; therefore, they are important to me.
I pledge to give your projects the time and attention they need.
Better me, Better you, Better us! …. THAT is what makes us different.
Thomas A Klink Jr, President