Site Reliability Engineer II- API & Cloud Integrations

Job Description:

Life at F5 is never dull. We are constantly identifying industry trends and disruptions, then innovating to get ahead of future customer needs—creating application services that help the world’s leading organizations deliver their critical business apps faster and with the highest levels of flexibility, security, performance, and support.

But our success isn’t driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live, every single day. And it’s producing extraordinary results—not only for our customers, but also for our employees. We understand that your life is about more than just work, so we’re committed to a culture that supports your whole life.

Position Summary:

The systems reliability engineer will be responsible to incorporate aspects of software and systems engineering applying them to F5 infrastructure and operations. The main goal of a systems reliability engineer is to build scalable and highly reliable systems. A systems reliability engineer (SRE) will enjoy a culture and mindset for problem solving challenges of scale. A systems reliability engineer (SRE) will manage up to 50% of their time on engineering operations related work such as optimizing support issues, on-call, writing documentation, and system management. The focus of the system that an SRE oversees is expected to encourage improvements through automation and self-healing. The SRE’s creative mind will look at the other 50% of their time with a focus on the development of new features that reduce work through the practice of automation that scales.

Primary Responsibilities:

• Enjoy an SRE culture for problem solving Availability, Reliability, Scalability, Disaster Recovery, Problem/Incident Management, and Performance of production services.
• Build automation within tooling or API’s to support reducing operational work and ensuring the reliability of applicable systems.
• Work to continuously to evaluate problems that arise, troubleshoot through the documentation of runbooks, and improve existing systems or issues by engineering solutions to them.
• Evaluate, prioritize, and integrate 3rd party products in the support of new or existing services.
• Provide technical leadership and insights on large/complex systems and platform projects.
• Engineer and support release pipelines for applicable systems.
• Manage the system lifecycle from design and implementation, to turn-down and decommissioning.
• Create guides for applicable systems that enable the collaboration of peers and our engineering community.
• Define SLOs and SLIs that incorporate robust monitoring solution metrics and working with our business partners to determine them.
• Build a community of information regarding system issues/activities driving actions from blameless post-mortems with all stakeholders guiding to positive outcomes.
• Provide mentorship and guidance to junior team members.
• Be part of the on-call rotations to provide 24/7 support ensuring high class systems.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Primary Qualifications:

• Bachelor’s Degree in computer science or related field and 3+ years of experience or equivalent combination of education and experience
• Minimum 2 years in an enterprise-level system engineering or reliability engineering role
• Proficiency in one or more programing or programing languages (Python or Java preferred)
• Working knowledge of building object oriented automation within tooling or REST API’s to create tasks that will reduce operational work.
• Working knowledge of Devops principles and ensuring the delivery of work through Agile methodologies such as Kanban or Scrum.
• Strong base knowledge of operating systems, networking basics, and security best-practices.
• Working knowledge of at least one Public Cloud provider (Azure, GCP, etc.) and/or applicable SaaS platform (Salesforce, etc.)
• Working knowledge of monitoring, alerting, and healing for systems.
• Strong understanding of DevOps tools and YAML based pipelines working within for example Azure DevOps or Gitlab.
• Familiarity with IT governance methodologies (ITIL, COBIT, MOF, etc.)
• Technical certification(s) in the technologies mentioned above desired.

Knowledge, Skills and Abilities:

• Encouraged to be self-directed in prioritizing work to support daily responsibilities with multiple product driven collaborative activities.
• Strong problem resolution and troubleshooting abilities.
• Strong ability to work with customers and business partners such as Customer Service and Product Management to turn business requirements into technical implementation.
• Scripting and automation experience
• Solid ability to work independently or as part of a team to deliver features on agreed upon timelines.

Physical Demands and Work Environment:

• Duties are performed in a normal office environment while sitting at a desk or computer table.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
• Duties may require the ability to travel via automobile or airplane, approximately 5% of the time or less spent traveling.
• Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table.

We offer work/life integration programs like Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the “World’s Most Admired Companies” by Fortune magazine for the past two years.

And this commitment to living our culture doesn’t just exist within our offices; it extends into our communities through Global Good initiatives such as employee matching, volunteer opportunities, and the F5 Foundation. Our employees are passionate about making a difference in the world.

This is a once-in-a-lifetime opportunity to become part of a company that’s on the leading edge of transformation. And because we know that a more diverse F5 is a more powerful F5, we’re looking for smart, talented, determined individuals to join us. If you make thoughtful decisions quickly, obsess over your customers’ needs, take ownership of your work (the mistakes as well as the successes), and embrace different perspectives by putting the human first, then we want to talk to you.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Send me your updated CV in English with the position name on the subject: l.higareda@f5.com