Processes vs. Functions

Processes vs. Functions

• Processes: Are distinct measurable activities with one (or more) inputs that are structured to accomplish a particular objective.
• Each process has four characteristics: Trigger, Activity, Dependency, and Sequence.
• Functions: Are logical sets or grouping of organizational units.
• Logical groupings that are used to perform a process or activity within a process.
• Functions: are responsible for certain outcomes.
• Examples: Service disk or Help disk stuff, Technical Management Group, Application Management Team, IT/IS Operations.