Monitoring business performance and reusing knowledge to fix key processes
Effective IT is one of the backbones that hold up effective businesses. And ‘effective’ IT is more than simply the sum of all services delivered by individual applications and infrastructure components. Effective business processes rely on a set of applications that must work in unison. This cohesive set is better known as the ‘business process chain’.
A strong business process chain is as good as its ‘weakest link’. This means that managing applications that are a subset of the chain individually is not enough to guarantee quality of services delivered by the business process chain as a whole.
This is why Atos thinks end-to-end, focusing on the whole business process chain, when it executes Application Management rather than focusing solely on individual applications.
Read this article: Knowledge management in business process chain management.
hi Kees, thanks for sharing this on linkedIn. This is one of the best examples from Atos where business process chain on client side is effectively supported by robust application management coupled with knowledge management processes. The business impact of this integrated approach is quite evident in the attached case-study.
Good article!!