Implementing a Process? Read on for a Thorough Outcome

Welcome to the multi-part blog series associate to Policies & Procedures. The second segment (of the three-part series) features areas to visit when executing a process in a workplace.

As soon as a new process has been identified, certain additional areas need consideration for an efficient implementation. Per the steps mentioned in the first part of the Policies and Procedures series, the identification of the process leads to the next stage, which involves documentation and roll out.

This stage is equally critical, as potential gaps may lead to loss of time, resources and finances. It is vital to continue communicating with the individuals involved during the first stage to ensure consistency in feedback and ideas. Considering the following points will warrant the operative execution of the procedure:  

Try and test: Test the details of a process before finalizing it. Ensure it meets the criteria and makes sense. The steps must not lead to further confusion or result in loopholes. There is no harm in delaying the finalization as a weakly laid out process may result in a disastrous aftermath. 

Invent a measuring system: At regular intervals, it may be necessary to measure the effectiveness of the process. Ensure to introduce a way to compute the results based on feedback and operation. The measurement may be done using technology or a dedicated application.

Comprehensive documentation: The information in the process guide is fundamental. Each section, including objectives, scope, and compliance, must be in accordance with the finalized process. The generic layout of the document and the language used are equally vital in warranting grasp.

Process training: When introducing a process, this could become one of the weakest links. If the involved individuals are not trained or informed of the process, it can result in a catastrophe. Ensure exhaustive sharing of information through training and use of technology (emails, blog, calls, etc.)

The third and final part of the series will emphasis on steps to take once a process has been rolled out.

-----------------------------------------------------------------------------------------------------------Alba Singh, Founder - UpRoute Training & Quality Development, has over 14 years of training, quality, operations and management experience on a global platform across industries, including aviation, BPOs, retail travel, and hospitality. For a complete list of programs offered by the team at UpRoute, please visit www.uproute.net.