GuideMe and Generative AI
We were recently asked how GuideMe as utilising Generative AI, as a Digital Adoption and Productivity maximization-focused consultancy, GuideMe is very interested in the productivity enhancement possibilities of generative AI.
Firstly, we use it frequently for our own internal productivity, marketing, and administration. Similarly, our consultants also look to utilize generative AI in their everyday work to be more productive and produce more in less time for our clients.
We’re also looking to integrate generative AI in our core consulting activities such as project management, best practice utilization of the WalkMe Digital Adoption Platform, and process analysis/insights. These are specialized areas that traditionally have relied on the subjective experience of consultants. Generative AI has not yet branched into the first two areas (that we know) but likely will if/when the technology develops further to ingest data about the way an end user interacts with software and works through their day – in addition to the image/text/code etc. data it currently generates from. We do see some possibilities for Generative AI to help the last item, process analysis.
Regarding innovation and creation of new product and service areas, one area we are looking at is our WalkMe Solution Accelerator templates which are based on our consultants’ best practice experience. We currently produce these for common platforms (such as Oracle, SAP, Salesforce and more) for the most common processes and update them as often as practicable. As theorized above, when the technology makes it possible and end usage data is collected en masse, GuideMe and WalkMe could use generative AI to craft improved guided and/or automated end user experiences. Meaning we could create more processes on more platforms, and more frequently – maybe weekly insights and options to implement suggested fixes through application administrators, maybe instantly to respond to an issue.
Currently, the WalkMe platform is working on utilizing AI-driven recommendations, auto-generated user experiences and conversational automation to improve the core WalkMe user adoption system. They’ve also recently introduced a functionality to track/report and optionally redirect/block use of unauthorized AI websites (via the WalkMe Browser extension). There are more details found on the WalkMe Powered by AI page.
As noted above, we also see big possibilities for generative AI in process analysis and mapping. Analysis of common processes across multiple implementations will allow insights into common issues and solutions – again these could possibly be shared quickly and automatically or consumed on demand by application administrators.
We work with the process mapping and analysis platform Celonis who are looking to integrate Generative AI into their platform. Process mapping applications like Celonis can provide a common business language for generative AI to inject and generate from. Check out this article to learn how Celonis is making this happen. WalkMe already has an integration with Celonis, which we use here at GuideMe and see great potential in.
Recommended by LinkedIn
Additional Resources below:
