Enhancing Customer and Cloud provider relationship.

> You should have a two-way relationship with providers. They need to understand your requirements, and you must know what to ask for. For instance, communicating your storage needs goes beyond drive capacity. You and your provider must also understand latency, security, management, and geographic distribution before moving forward with the right solution. 

> When negotiating prices, it’s a good idea to keep in mind the number of years you’ll likely need the cloud service. If you’re buying one year at a time, the discounts will be hard to come by, whereas multiyear deals could be as much as 50 percent off retail if you’re a big enterprise.

> As far as operations go, my best advice is to communicate over channels that can be audited. That is, you can open up tickets and create an electronic record when you’re having issues. This will help you get credits for outages or other shortfalls in the SLA.

> You don’t need to treat cloud providers any different than you treat existing vendors. However, you need to open up an effective line of communication that can support the acquisition of cloud services, based on your requirements, as well as provide effective support for ongoing operational issues. If a potential provider cannot offer adequate information and support prior to the sale, it’s doubtful an acceptable level of support will drop into place after the sale.