The Digital challenge

Do your customers feel great when they use your digital services?

Many CIO’s are struggling to cope with the operational consequences of multiple and separately bought IT services which, whilst reducing unit cost, have greatly increased operational complexity.

Add to this the growth in cloud based services, and the challenges are multiplying. The complexity means much of the time the CIO is focused on managing day to day operations unable to devote the necessary time, resources, and attention to making the customer happy.

Is there a solution?

There is, but reducing the CIO’s operational headache requires a fundamental re-think about the way IT services are governed, managed and procured. Fortunately there is a proven way of working that addresses these issues which can readily be adopted, Service Integration or SIAM or, as Gartner would say, MSI.

Service Integration addresses head-on the operational dissonance, organisational misalignment and resource challenges companies face, it establishes how all parties involved in the delivery of IT services collaborate.

Based on industry best practice Service Integration unambiguously defines the functional and operational accountabilities and responsibilities between the CIO, service providers and business customers. It standardises how things are done, how performance is measured end-to-end and ensures services are integrated.

Service Integration enables control to be achieved, automation of the routine, innovation speeded up, faster on-boarding of new suppliers, off-boarding retired suppliers, and unnecessary waste squeeze out of the system.

So making your customers feel great requires Service Integration, and for it to be at the heart of how the CIO serves the business.