Cognitive Intelligence and Augment/Virtual/Mixed/Extended Reality For Industries/Enterprises/Social

Industry Augmentation: Chatbots and Voice Recognition

The move to supporting simple transactions with AI-driven chatbots has already begun. The only reason chatbots don’t already dominate customer support in industries is because of the involved nature of many transactions and the infancy of the technology. To date, the use of chatbots has been limited to voice-activated search engine activities and simple transactions. This will undoubtedly change as is all learning technology … quickly.

Industrial /Enterprise /Social networking bots will soon be able to support queries, with 24/7/365 access benefits afforded the consumer and significant cost savings for any sector.

AR/VR/MR/ER

Augmented reality (AR), virtual reality (VR) and mixed reality (MR) are the foundation of a 4th wave of computing power that integrates sensors, big data, the cloud, artificial intelligence (AI), and wearables. According to a Bofa report “It [AR/VR/MR] has the potential to become the “form factor” for nextgen computing as a universal, smart, and intuitive interface for the internet of things (IoT) ecosystem. It could be the technology that disrupts the rules – bridging the digital and physical worlds.”

Artificial reality (in the general sense) includes all of the technologies that bridge physical and digital experiences, including augmented reality, virtual reality, mixed reality, and extended reality.

• Virtual reality (VR): An artificial environment which is experienced through sights and sounds provided by a computer, and in which a person’s actions partly decide what happens in the environment. In order to replace a user’s existing reality with a digital one, VR occludes the user’s natural surroundings.
• Augmented reality (AR): An enhanced version of reality created by the use of technology to superimpose digital information on an image of something being viewed through a device (such as a smartphone camera). AR lets you see both synthetic light and natural light bouncing off objects in the real world.
• Mixed reality (MR): A system that merges of real and virtual worlds to produce new environments and visualizations where physical and digital objects co-exist and interact in real time. Virtual objects are meant to look believable, aiming to take the best combination of VR and AR.
• Extended reality (ER or XR): A superset of all the technologies ranging from entirely real to entirely virtual. Common use cases could be the flying of drones, undersea exploration, or surgical robots.

With a desire for engaging design, simplicity of use and multichannel support, digital consumers want an alternative delivery alternative than traditional brick-and-mortar. Implemented correctly, AR/VR/MR can transform data into a visual, engaging experience and can eventually bring the face-to-face experience into a customer’s home.

Breaking into the public consciousness in unique ways (such as Pokémon Go), these technologies will ultimately impact every industry by transforming how we communicate, design, manufacture, and sell products.

Artificial intelligence (AI) and big data is at the foundation of artificial reality, especially augmented and mixed reality. Branches of AI including vision, speech recognition, natural language processing (NLP), and machine learning facilitate the form factor that AR/MR is trying to become. For instance, embedding virtual objects is at the core of AR/MR, requiring identification of real world surroundings enabled for AI machine vision. Speech recognition and NLP facilitate a seamless and intuitive interface with the computing platform.”