Caliber Cloud: Proven Efficiency, Availability, and Security for Public Safety, Powered by NLETS
Caliber Public Safety
Data solutions for North America's public safety professionals.
A production-proven hosting environment used daily by public safety agencies, supported by a trusted NLETS partnership since 2008 and relied on by thousands of end users.
Introduction
In the demanding world of public safety, efficiency, availability, and security are not merely aspirations but fundamental requirements. Caliber Public Safety offers Caliber Cloud, a proven hosting solution that champions these core values, building on our long-established partnership with NLETS. This paper outlines how Caliber Cloud serves as a trusted benchmark in hosting solutions tailored for public safety entities—proven in production environments and relied on by agencies supporting thousands of end users.
Efficiency and Availability: The Strengths of Caliber Cloud
Seamless Integration and Scalability
Caliber Cloud delivers streamlined operations through an architecture designed to support growth and change without the constraints of on-premises infrastructure. It is built to help organizations expand, adapt, and integrate as needs evolve.
Routine Deployment and Updates
Caliber Cloud enables routine deployment of the latest software patches and updates, reinforcing operational consistency and reducing disruption. This commitment supports stability and long-term reliability.
Vendor-Managed Excellence
Our vendor-managed environment delivers proven operational discipline in service management, system hygiene, and database setup. Agencies benefit from expert oversight designed for repeatability, readiness, and performance at scale.
Public Safety-Centric Hosting: The NLETS Advantage
Who NLETs Is
NLETS is the premier international justice and public safety network in the nation for the exchange of law enforcement, criminal justice, and public safety-related information. It is designed for reliability and resilience at national scale. NLETS hosting services align with stringent FBI CJIS policies, standards, and guidelines, providing a secure foundation for justice and public safety operations.
Exclusive Focus on Public Safety
Caliber Cloud provides an environment exclusively serving public safety entities, understanding and prioritizing specific requirements through our collaboration with NLETS. This focus supports operational realities, interoperability expectations, and security needs unique to public safety organizations.
Robust Security and Compliance
Security is integral to Caliber Cloud. Our proactive focus on security aligns with the public safety-centric ethos of NLETS, supporting strong safeguards and compliance-minded operations in environments where trust and resilience matter most.
Benefits of Caliber Cloud Hosting
Case Studies
Case Study 1: Integrated Public Safety Commission (Indiana)
Introduction
The Integrated Public Safety Commission of Indiana plays a vital role in ensuring the safety and security of the citizens of Indiana by facilitating seamless communication across public safety agencies in the state. In the early 2000s, IPSC spearheaded the construction of a statewide radio system, followed by the deployment of Computer Aided Dispatch (CAD), Mobile technologies, and Mapping systems in 2008. This commitment to interoperable communication transformed public safety in Indiana, but the traditional on-premises infrastructure posed inherent challenges.
The Challenge
Initially, IPSC hosted CAD, Mobile, and Mapping applications on state servers, enabling data sharing among the Indiana State Police and other agencies. System downtime for patching meant that updating servers required taking them offline, disrupting critical communication functionalities. Management was time-consuming, as maintaining servers, patches, access control, and upgrades demanded significant time and resources. Scalability was also limited because the on-premises infrastructure lacked the flexibility to adapt to changing needs and data volumes.
Transition to Caliber Cloud
Recognizing the limitations of their on-premises setup, IPSC transitioned its solutions to Caliber’s cloud-based environment. Cloud hosting eliminated the need for shared servers, facilitating secure and efficient data exchange across agencies without infrastructure constraints.
Results
A comprehensive cost analysis revealed significant cost reductions, freeing up resources for other critical initiatives. Management overhead decreased thanks to Caliber’s cloud-based platform, allowing IPSC personnel to focus on strategic efforts. Caliber’s dedicated support team gained easier access to systems, leading to quicker ticket response times and improved resolution rates. Streamlined operations and improved system stability also resulted in a noticeable decrease in support tickets.
Case Study 2: A Seamless Transition for Enhanced Public Safety (Oklahoma County Sheriff’s Office)
Introduction
The Oklahoma County Sheriff’s Office, representing the largest county in Oklahoma, faced challenges in maintaining and updating its IT infrastructure due to limited funds and limited trained manpower. The need for a new solution was imperative, and Caliber Cloud was identified as a fit.
The Challenge
Maintaining a locally hosted solution proved to be a hurdle. The combination of limited staff to manage on-premises solutions and the financial constraints of operating solely on property tax revenue posed significant operational challenges.
Transition to Caliber Cloud
Upon learning about Caliber Cloud through Caliber representatives, Captain David Baisden recognized its potential. Key factors influencing the decision included security and CJIS alignment, cost effectiveness, and streamlined operations through an integrated solution that included CAD, Mobile, and Records Management.
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Remote Delivery During COVID-19
Despite the challenges posed by the COVID-19 pandemic, the switch was characterized as ‘smooth.’ All training, including Admin, Train the Trainer, and User Training, was conducted remotely. This strategy kept the project on track and led to completion ahead of schedule.
“We turned to Caliber Cloud because we needed better security and wanted our operations to run smoother. Even with everything going on with the pandemic, the move was pretty seamless, and Caliber’s support team was always there for us. Now, our team can access our systems from anywhere, and everything just works together so well. I’ve got to say, Caliber Cloud has really delivered on its promises.”
– Captain David Baisden
The Results
Post transition, the Oklahoma County Sheriff’s Office realized multiple benefits. Improvements in system performance and reliability were observed. Operational efficiency increased, with Caliber Cloud handling system and network maintenance so Captain Baisden and his team could focus on other crucial tasks. The ability to access the RMS from any location with an internet connection amplified operational flexibility. Integration within the Caliber Cloud suite supported streamlined daily operations.
Conclusion
Captain David Baisden rated the transition process a perfect score and says he would not hesitate to recommend Caliber Cloud to other public safety entities.
Case Study 3: Van Buren County 911 (Arkansas)
Introduction
Van Buren County 911 (Arkansas) reached a pivotal moment when evaluating how best to modernize its public safety technology environment. As their telephone provider introduced a cloud-based platform, county leadership recognized an opportunity to align their CAD operations with a forward-looking, cloud-hosted model. The goal was to adopt a CAD solution that was modern, secure, and capable of evolving alongside the county’s operational needs.
The Challenge
Prior to partnering with Caliber Public Safety, Van Buren County 911 did not operate a dedicated CAD system. Dispatch operations relied heavily on manual processes, which increased response times and placed additional strain on limited staff resources. The county required a solution that could deliver modern CAD capabilities without introducing the complexity, cost, or staffing demands of maintaining on-premises infrastructure.
Transition to Caliber Cloud
Van Buren County 911 selected CAD NG from Caliber Public Safety, deployed within Caliber Cloud and supported by NLETS, providing a secure, public safety-centric hosting environment. The cloud-based deployment removed the need for on-site servers or dedicated IT staff.
The Results
Caliber Public Safety delivered a fully hosted CAD NG solution within Caliber Cloud, eliminating the need for on-site servers or dedicated IT staff. The cloud-based deployment provided a reliable, scalable system designed specifically for public safety operations and supported by secure NLETS connectivity.
“Transitioning to a CAD solution was a pivotal moment for Van Buren County 911. With Caliber Public Safety’s CAD NG, we not only received a state-of-the-art dispatch solution but also benefited from the advantages of the Caliber Cloud. It’s efficient, secure, and easily adaptable.”
– Judy Wells, 911 Director for Van Buren County
What These Deployments Have in Common
Across Indiana’s Integrated Public Safety Commission, the Oklahoma County Sheriff’s Office, and Van Buren County 911, three themes repeat. First, agencies wanted modern capability without taking on the staffing and maintenance burden of on-premises infrastructure. Second, they needed uptime and predictable updates that did not interrupt operations. Third, they prioritized security and a hosting model aligned to public safety requirements. Together, these deployments show how Caliber Cloud supports reliable day-to-day operations while giving agencies room to scale and adapt as needs evolve.
Challenges When Moving an On-Premises System to the Cloud
Moving a system from an on-premises deployment model to the cloud is not always straightforward and can create problems without the proper knowledge and expertise. Caliber’s team has extensive experience and follows proven practices for cloud migration that support cost savings and scalability, informed by years of real-world hosting in public safety environments.
Time Zones
When designing a hosted system, it is often overlooked that a multi-tenant system and application may need to support multiple time zones. If this variable is not explored and validated within the application, it can result in additional hosting costs when scaling.
Interfaces
When moving a system from an on-premises deployment to the cloud, file and data sharing with other on-premises systems must be discussed. Organizations often rely on network-mapped drives or internal network data transfers that need to be planned for in a cloud deployment.
Caliber Public Safety has been offering hosted applications for almost 20 years and is available to help organizations reach their objectives and take advantage of the benefits of hosting.
Conclusion
Caliber Cloud continues to deliver efficient, available, and secure hosting for public safety organizations. Its blend of vendor-managed operations, routine updates, and exclusive focus on public safety supports agencies that need dependable, mission-critical performance. Backed by NLETS and CJIS-aligned hosting practices, Caliber Cloud is built for real-world operations and trusted at scale.
Originally published on the Caliber Public Safety website.
About Caliber Public Safety
Caliber Public Safety delivers practical, interoperable software built by and for public safety professionals. Our unified ecosystem connects Computer Aided Dispatch, Mobile, Records Management, and JailTracker, so information follows the incident from the first call to case closure. Agencies rely on Caliber CAD and WebCAD to get the right units to the right place, Caliber Mobile to keep officers in the field with real-time updates and CJIS-compliant queries, Caliber Online RMS to anchor accurate reporting and compliance, and JailTracker to manage booking and custody with confidence. InterDEx supports data sharing across jurisdictions, and FirstAlert keeps teams informed during fast-moving events. We focus on ease of use, reliability, and outcomes that matter, such as faster response, safer personnel, and fewer administrative returns.