Batesville Improved Customer Satisfaction by Mobilizing a Paper-Based Process

Digital leaders can relate to the overwhelming undertaking associated with driving a digital transformation initiative, which often includes modernizing and eliminating tedious paper-based processes within their organization.

Batesville, an Indiana-based supplier of burial and cremation products, found themselves facing just this challenge. Batesville had growing logistical and economic challenges because of their point-of-delivery and inventory management process which, as is common in their industry, was primarily a manual, fragmented and paper-based process. The visionary team at Batesville understood that mobilizing its point-of-delivery process offered a huge opportunity to not only improve customer experience, but also to increase driver safety, and modernize a significant logistics process that was lagging behind.

As part of Batesville’s effort towards digital transformation, they turned to Dropsource and in weeks they were able to transform their point-of-delivery process by equipping their drivers and inventory operations teams with a truly native mobile app.

Click here to see the full story of Batesville’s start to digital transformation.

“We needed to modernize and eliminate paper-based delivery processes to increase efficiency and provide a better experience for our customers. This required us to bring our systems fully into the 21st century.”— Jeff Lewis  Sr. Manager, Technology Solutions, Batesville