Customer Churn Prediction with Machine Learning

🚀 Built end-to-end Machine Learning project — Customer Churn Prediction! As a Full Stack Developer transitioning into AI/ML, I wanted to understand the complete data science pipeline from business problem to production-ready model. Here's what I learned: 📊 The Problem: A telecom company loses customers every month. Management wants to identify high-risk customers early to offer retention campaigns. 🔍 Data & EDA: - Analyzed 7,043 customer records with 21 features - Found key insights: Short-tenure customers (~18 months avg) churn at 2x the rate of long-tenure customers (~38 months avg) - Month-to-month contracts have 42.7% churn vs just 2.9% for 2-year contracts 🧠 Modeling: - Built Logistic Regression (baseline) + Random Forest models - Achieved AUC-ROC of 0.84 and 80% accuracy - Selected Logistic Regression for better recall on churned customers (0.57) and business interpretability 💡 Business Impact: - High-risk customers can be flagged for retention offers - Recommendations: Focus on converting month-to-month to annual contracts - Built a scoring pipeline that outputs churn probability for any customer batch 🛠️ Tech Stack: Python, Pandas, Scikit-learn, Jupyter, Git This project taught me that ML isn't just about code — it's about connecting models to real business outcomes. The most valuable skill? Translating technical results into actionable business insights. https://lnkd.in/gfEiyUfM #MachineLearning #DataScience #Python #CustomerChurn #AI #Portfolio #FullStackToAI #LearningInPublic

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