Plex Consulting’s Post

Most businesses don’t fail loudly. They slow down quietly. A missed handoff here. A workaround that became permanent there. And before long, the cracks became the norm. The frustrating thing about operational problems? They’re usually invisible. Not because they are hidden, but because they’re familiar. They get absorbed into the day-to-day until nobody questions them anymore. Operations tend to break in the same three places: • Handoffs – The movement work moves between people is the moment things fall apart. • Assumptions – When a process lives in someone’s head, it disappears when they’re unavailable. • Informal fixes – The quick patch from six months ago that somehow became standard practice. Over the next few weeks, I’ll be sharing a series on how to find what’s broken, fix it properly, and build a business that runs without you. Starting with a question – If you stepped away for two weeks, what would break? Next, we're seeing signs that your operations are slowing down. #Plex #PlexConsulting #Operations #Leadership #BusinessGrowth #ScaleUp #Systems #FixTheSystem