Breaking the Vicious Cycle of Repeat Incidents

Your engineer fixed the same incident three times last month. And it’s probably still there. This is how it usually is. Something breaks → it gets patched → everyone moves on. Then it shows up again and you easily end up in a vicious, never-ending circle. In the meantime, more tooling gets added and pipelines get tweaked. But the underlying issues don’t get addressed. So the system carries on, relying on people who know where the cracks are. The teams that get ahead of this don’t stop delivery, but get more deliberate about how they fix things: - first, get clear on what’s breaking - decide what matters most to fix - automate when those fixes hold - keep it stable as things scale That’s when repeat incidents start dropping off, and delivery becomes predictable again. Where are you right now? Understanding the issues, fixing priorities, automating, or trying to keep things stable? #DevOps #PlatformEngineering

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