Microsoft Copilot Studio Delivers Flexible Live Interactions

Voice menus and automation are essential for delivering consistent support. But not every customer conversation follows a script. Real-time voice agents in Microsoft Copilot Studio — now generally available for Dynamics 365 Contact Center — bring more flexibility to live interactions. With speech-to-speech AI, organizations can: - Navigate interruptions in real time - Adapt as customer needs evolve mid-conversation - Preserve context when escalating to a human representative The result: faster paths to resolution, and support teams focused where human judgment matters most. Discover how: https://msft.it/6043vGbtR