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We are honored to receive the 2026 Adobe Customer Experience Orchestration AI Technology Partner of the Year award for IBM watsonx. 🏆 This award reflects our dedication to delivering trusted, AI‑powered customer experience orchestration at enterprise scale. Read more about the recognition: https://ibm.co/6045EK1Ux #AdobePartners #AdobeSummit Adobe Partners

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AI powered customer experience orchestration requiring a technology partner rather than just a technology platform is the enterprise deployment reality that this recognition reflects. The Adobe and IBM partnership is not just about what watsonx can do in isolation. It is about what watsonx can do inside the Adobe ecosystem with the integration depth and implementation expertise that enterprise CX programmes require to move from capability to production at the scale where the business impact justifies the investment. The partner of the year recognition is measuring that deployment reality rather than the benchmark performance that most AI technology evaluations lead with.

Erwin, M.H.

Global Infrastructure & Energy Transformation Leader | Telecom, 5G & Power Systems | Ex Ericsson & Indosat | Delivering Multi-Billion IDR Efficiency | Governance & Operational Excellence

1w

Congratulations on this achievement a strong validation of the growing importance of AI-driven customer experience orchestration. As organizations move toward enterprise-scale AI adoption, success will depend on how effectively solutions integrate across systems while maintaining trust, performance, and measurable value. From my experience in complex project delivery, the real impact comes when technology is aligned with execution and business outcomes. Great to see IBM leading in this space and I would be interested in contributing to such initiatives.

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Recognition like this highlights how critical orchestration is becoming in AI-driven CX. The real differentiator now is how well systems connect data, decisions, and experiences in real time.

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Need to be a post of this relationship.

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