Turn off AI-assisted features as a Sales Navigator admin

Last updated: 8 months ago

Sales Navigator includes several AI-assisted features that are turned on by default, including:

  • Account IQ
  • Lead IQ
  • Message Assist
  • Ask for intro
  • Sales Assistant and messaging preferences (turned on by default if Account IQ and Lead IQ are turned on)

As a Sales Navigator admin, you can opt out all users on your account from using one or more AI-assisted features. Turning off an AI-assisted feature immediately applies to all users on the Sales Navigator account. You can’t opt out specific users on your account from using AI-assisted features.

To turn off an AI-assisted feature:

  1. Sign in to Sales Navigator.

  2. Click Admin in the top menu.

  3. Click Admin Settings in the top menu.

  4. From the left pane, click AI-assisted Features.

  5. For the features that you want to opt out of, turn off the following toggles:

    • Sales Assistant. We’re gradually making Sales Assistant available and you might not currently have access to it. This feature is being tested and access may be removed at any time.
    • AI for Messaging. This setting controls Message Assist and Ask for intro. The Learn from message edits checkbox controls messaging preferences for Sales Assistant.
    • Account IQ
    • Lead IQ

When a feature is turned off, insights derived from that feature may continue to be incorporated in portions of other generative AI-assisted features that are enabled. For example, if you turn off Account IQ, your team can’t generate insights about company accounts. However, Lead IQ may continue to incorporate insights derived from Account IQ about a lead's current company.

If Sales Assistant is turned on, you can only turn off Lead IQ, Message Assist, and messaging preferences if you turn off Sales Assistant first, as these features are required to power the Sales Assistant experience.

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