ATS Integrations and Troubleshoot
If a job posted via API is not appearing on LinkedIn, or jobs are not posting at all, the problem typically traces to one of three issues:The job expiredThe job is flagged as privateThe job failed LinkedIn's data validation checksUse the guidance…
Troubleshoot
If you don’t see the option to verify your workplace with work email, it might be because your current company doesn't have workplace verification enabled. We’re continuing to expand workplace verification with work email to more companies. You can…
Troubleshoot
Clearing cache and cookies on your browser can be a helpful step in resolving any issues you may be experiencing with LinkedIn. This article provides links to the step-by-step instructions for clearing cache and cookies for several browsers. Learn…
Account Access and Troubleshoot
If you’re experiencing issues with turning on two-factor authentication in LinkedIn Recruiter, we recommend completing the following steps. If you receive an error message when entering your two-factor authentication code: If you don’t receive a…
Troubleshoot
When downloading usage reports from Recruiter such as Recruiter Usage and Job Analytics, the file is downloaded in CSV (comma-separated value) format. Recently, when opening the CSV files containing Japanese characters in Microsoft Excel, the…
Job Tracking Pixels and Troubleshoot
If you are having issues with the LinkedIn Jobs Conversion Pixel, first verify that you have followed the instructions for adding the Jobs Conversion Pixel correctly to your website or ATS. If you’re experiencing issues after you’ve verified these…
Job Wrapping and Troubleshoot
If your job isn’t visible in your Job Wrapping interface, here are some things to check to help resolve the issue: If these have not resolved why your job is missing, please reach out to our support team with the following information: Check that…
Scheduler and Troubleshoot
What do I do if I'm having issues with syncing my calendar with Scheduler? If you are having issues syncing your calendar with LinkedIn Scheduler, check out the troubleshooting information below. Related tasks Sync your calendar with LinkedIn…
Integrations, ATS Integrations, Recruiter System Connect, Troubleshoot, and Talent CRM Integrations
If you're having issues with the Candidate Relationship Management (CRM) Connect, Recruiter System Connect (RSC), Apply Connect, or Premium Job Posting widget not rendering correctly in your CRM, Applicant Tracking System (ATS) or Job Distributor…
Admin, Recruiter Lite, and Troubleshoot
To effectively post jobs and communicate on LinkedIn, ensure your email settings are properly configured. Below are instructions for job posters, Recruiter and Recruiter Lite users, and Recruiter admins on how to add, confirm, and troubleshoot email…
Troubleshoot
You may see the following message if there's an issue preventing the system from completing an action, "There was an unexpected problem that prevented us from completing your request." If you receive the same message after trying the same action…
Troubleshoot
Most email providers allow you to download an email as an EML file. The file can provide valuable information to our technical support teams when troubleshooting complex issues. A support agent may ask you to download an EML file and forward it to…