Will Teeter

As a Program Manager for the development of a new product, I drove go-to-market execution, product enablement, and customer adoption strategies to ensure the success of new features. My role extended beyond traditional program management to encompass product marketing, customer training, and feedback-driven prioritization.

Go-to-Market Strategy & Rollout Execution: 1) Developed and executed feature launch plans, ensuring alignment with corporate strategy and growth objectives. 2) Created… Show more

As a Program Manager for the development of a new product, I drove go-to-market execution, product enablement, and customer adoption strategies to ensure the success of new features. My role extended beyond traditional program management to encompass product marketing, customer training, and feedback-driven prioritization.

Go-to-Market Strategy & Rollout Execution: 1) Developed and executed feature launch plans, ensuring alignment with corporate strategy and growth objectives. 2) Created and distributed feature release announcements, banners, table toppers, and marketing collateral to drive awareness. 3) Designed customer feedback loops, capturing insights from roadshows and direct interactions to inform future product iterations.

Content Creation & Training: 1) Produced short-form instructional videos, collaborating with Product Managers and SMEs to showcase new capabilities in the context of broader workflows. 2) Developed training materials and conducted live training sessions, empowering users to maximize productivity using the product.

Feedback Management & Prioritization: 1) Captured and managed customer-requested feature enhancements, guiding them through the prioritization process. 2) Engaged with Product Council members, ensuring roadmap alignment with strategic initiatives and real-world user needs.

By bridging the gap between product, marketing, and customer enablement, I ensured that the product's features were not only delivered but successfully adopted and integrated into user workflows—driving both engagement and business impact. Show less

Led the design, development, and enterprise rollout of a technician productivity and repair order management solution, driving operational efficiency and real-time performance insights across multiple nation-wide locations. Cloud Transformation: Led migration of enterprise .NET applications from AWS/Azure to GCP, demonstrating cost and performance benefits.

Directed the transition of critical data applications supporting manufacturing and supply chain operations from Oracle Infrastructure to AWS, optimizing scalability, cost efficiency, and system performance while ensuring minimal business disruption.

Spearheaded the successful integration of China’s SAP ERP system following the Baxter-Hillrom acquisition, ensuring seamless data migration, process harmonization, and operational continuity across finance, supply chain, and manufacturing functions.

Led the rollout of ServiceNow to establish ITSM processes, streamline work intake, and enhance portfolio management for the Global Data & Analytics organization, improving operational efficiency, visibility, and governance across global teams.

Implemented structured change management, training, and stakeholder engagement strategies to drive adoption of new digital platforms, ensuring alignment with business goals and maximizing return on technology investments.

Implemented data governance frameworks and technology solutions to standardize data management, improve data quality, and ensure compliance. Led the selection and deployment of governance tools, enabling better data stewardship, visibility, and alignment with business objectives.

As the leader of the application migration program, I was responsible for the roadmap planning, risk identification and management, budget development, and schedule communication and validation of over 300 application migrations. I also led the discovery process to identify system redundancy when our company acquired two new companies and facilitated the tactical systems planning needed for the successful integration of these acquisitions. I managed the communications with over 20 application… Show more

As the leader of the application migration program, I was responsible for the roadmap planning, risk identification and management, budget development, and schedule communication and validation of over 300 application migrations. I also led the discovery process to identify system redundancy when our company acquired two new companies and facilitated the tactical systems planning needed for the successful integration of these acquisitions. I managed the communications with over 20 application and platform infrastructure teams to verify commitment to quarterly goals, and oversaw the implementation efforts including resource planning and change management. I tracked progress and identified barriers to program execution, and regularly reported on progress and incentives to senior leadership. Through my leadership, I was able to successfully design and coordinate cross-team operating plans and ensure the successful migration of all applications. Show less

Led projects delivering service desk technology solutions that enable the payroll and sales support teams to respond to and manage requests from sales reps, employees (active and former) and other parties resulting in business process improvement for more effectively managing product data and sales support data and more accurately processing payroll information and more efficiently paying all Medline employees on time. The service desk solutions enable the payroll service desk team and sales… Show more

Led projects delivering service desk technology solutions that enable the payroll and sales support teams to respond to and manage requests from sales reps, employees (active and former) and other parties resulting in business process improvement for more effectively managing product data and sales support data and more accurately processing payroll information and more efficiently paying all Medline employees on time. The service desk solutions enable the payroll service desk team and sales support teams to: group like request together, capture resolution information for future re-use, have visibility to operational metrics, capture email/self-service/and telephone service request channels. Completed a cost assessment to validate that Zendesk could be delivered at a cost comparable to HEAT. Created an environment for the management of service request that is secure and separate from other cloud-hosted service desk environments. Lead the teams to define functional/non-functional requirements, configure drop-downs/lookups, configure responses and routing workflows for service requests, define reporting & metrics analysis outputs, identify interfaces necessary to support requirements. Identified the business processes that are needed for go-live and defined and agreed upon support models between business areas and IT. Show less

Collaborated with corporate services partner organization on project plan and solution definition. Managed file interface delivery: planning, design, build, test and integration. Coordinated the round trip data integration and functional testing. Led troubleshooting and resolution of issues with end user security access and web screen interfaces. Managed status reporting for budget, issues, resource availability, timeline, and quality.

I led a project to upgrade our HANA database system from version 1.0 to 2.0, with a focus on increasing capacity and containing costs. I determined the steps and budget needed to implement HANA Extension Nodes and also upgraded the platform from SLES 11 to SLES 12 (Linux). Additionally, I acquired and set up additional storage and server infrastructure to support growth and implement the updates in all development, testing, and production environments. Through my leadership, we were able to… Show more

I led a project to upgrade our HANA database system from version 1.0 to 2.0, with a focus on increasing capacity and containing costs. I determined the steps and budget needed to implement HANA Extension Nodes and also upgraded the platform from SLES 11 to SLES 12 (Linux). Additionally, I acquired and set up additional storage and server infrastructure to support growth and implement the updates in all development, testing, and production environments. Through my leadership, we were able to successfully upgrade the HANA system and prepare for future growth. Show less

As the leader of the project to adopt cloud-based technologies, I facilitated daily stand-up meetings to review and approve research on feature engineering for predictive analytics modeling. I delivered the first enterprise project using Artificial Intelligence and Machine Learning, establishing our company as a thought leader in these technologies. I managed a team of Data Scientists to build machine learning models on Azure ML Studio and oversaw the delivery of the predictive analytics… Show more

As the leader of the project to adopt cloud-based technologies, I facilitated daily stand-up meetings to review and approve research on feature engineering for predictive analytics modeling. I delivered the first enterprise project using Artificial Intelligence and Machine Learning, establishing our company as a thought leader in these technologies. I managed a team of Data Scientists to build machine learning models on Azure ML Studio and oversaw the delivery of the predictive analytics endpoint and the consumption of the predictions in analytic reporting.

I completed baseline models using various algorithms and conducted a proof of concept for predicting confidence intervals using conformal predictions. I also finalized feature importance analysis to inform inference requirement decisions and reviewed predictive model metrics to identify the best model for deployment. I set up an inference web service endpoint using the selected and retrained model, established governance processes, and transitioned role-based access to functional stewards. I also worked with enterprise architecture to plan and guide stewards through the set up of the production environment. Through my leadership, we were able to successfully adopt cloud technologies and implement advanced predictive analytics in our operations. Show less

Led the enterprise to adopt Artificial Intelligence and Machine Learning and led the adoption of enabling products—developed engagement offerings (workshops, etc.) to assist in this purpose and provide insight and guidance to product teams on the use of Artificial Intelligence and Machine Learning and example use cases to drive adoption and liaise with broader enterprise resources and teams (e.g. Customer Service). Led the corporate Machine Learning Platform selection including needs assessment… Show more

Led the enterprise to adopt Artificial Intelligence and Machine Learning and led the adoption of enabling products—developed engagement offerings (workshops, etc.) to assist in this purpose and provide insight and guidance to product teams on the use of Artificial Intelligence and Machine Learning and example use cases to drive adoption and liaise with broader enterprise resources and teams (e.g. Customer Service). Led the corporate Machine Learning Platform selection including needs assessment and product evaluation & recommendation, and set up an Azure Subscription and developer licenses for ML Studio, an stood up the ML Studio workspace along with access control for baseline data prep, feature engineering, machine learning experimentation, predictive model construction, and endpoint hosting. Acquired and Implemented the ML platform through spearheading the set up and roll out (hands on) of the Azure ML environment including managing the initial vendor agreement and license authorization and user access and dev/test/prod system environment definition. Show less

Managed a team of Logistics business analysts, developers, & testers through all phases of delivery for a new system to provide the ability to capture signatures (proof of delivery, exceptions, and integrate customer order shipment and delivery data with existing warehouse management systems.

Managed a project to produce a road map for providing sufficient capacity to support the company’s growing technology requirements.

Managed a team of Supply Chain analysts, developers, and testers to deliver the ability to acquire select items at significant savings from approved resellers while managing inventory to honor customer, vendor and manufacturer agreements. The solution currently underway is being rewritten in ABAP from FoxPro and involves allowing users to analyze data through BI interfaces to determine an appropriate requirement for purchase from a reseller. Integration with SAP SCM via new SAP screens will… Show more

Managed a team of Supply Chain analysts, developers, and testers to deliver the ability to acquire select items at significant savings from approved resellers while managing inventory to honor customer, vendor and manufacturer agreements. The solution currently underway is being rewritten in ABAP from FoxPro and involves allowing users to analyze data through BI interfaces to determine an appropriate requirement for purchase from a reseller. Integration with SAP SCM via new SAP screens will allow users to manage a bid process through PO creation. Show less

Managed a cross-functional program to roll out fleet-wide delivery cost savings technology at Medline warehouses across the United States. Converted warehouses will have the ability to determine optimal routes for all available company-owned fleet assets at the branch while recognizing customer dock requirements and the ability to capture real-time delivery status through mobile apps, web services, and cloud integration. Primary benefits at 1st 30 warehouses are resulting in increased customer… Show more

Managed a cross-functional program to roll out fleet-wide delivery cost savings technology at Medline warehouses across the United States. Converted warehouses will have the ability to determine optimal routes for all available company-owned fleet assets at the branch while recognizing customer dock requirements and the ability to capture real-time delivery status through mobile apps, web services, and cloud integration. Primary benefits at 1st 30 warehouses are resulting in increased customer satisfaction through earlier product delivery and cost-savings through better utilization of fleet services, more deliveries per route, fewer miles per delivery, and lower labor costs for the handling of bills of lading and proof of delivery documents. Solution includes packaged software for route mapping, mobile devices, custom-developed software for route optimization, and data interfaces to warehouse management system. Managed all stages of systems development needed to interface orders, shipping, and warehouse management data with route planning system. New components were developed in Java, ABAP, and XI. Coordinating, managing and accountable for all aspects the solution roll-out and operations change management needed to convert 30 branches to new automated route planning capabilities and delivery information management. Managed Project Support activities including post go-live urgent care/hyper care for a duration of several weeks per branch location in addition to Project Development activities for each location implementation including requirement gathering, coding, testing, training and transition. After the completion of all the rollouts I managed the transition of all project support to our technical help desk and secondary support. Show less

Managed a mixed on-shore/off-shore team to automate warehouse picking and optimize dock turns. New conveyable sortation system developed and implemented in Virginia warehouse which allows picking to conveyor belts resulting in more efficient warehouse operations (no need to drive to the doors to drop pallets, cases, totes, repack boxes etc.). Managed all stages of systems development needed to interface orders, shipping, and warehouse management data with new Case Sortation system. Interface… Show more

Managed a mixed on-shore/off-shore team to automate warehouse picking and optimize dock turns. New conveyable sortation system developed and implemented in Virginia warehouse which allows picking to conveyor belts resulting in more efficient warehouse operations (no need to drive to the doors to drop pallets, cases, totes, repack boxes etc.). Managed all stages of systems development needed to interface orders, shipping, and warehouse management data with new Case Sortation system. Interface requirements included 25 new components developed in Java, ABAP, and XI. Show less

Managed 2 external vendor teams (25+ offshore, remote on-shore & on-site staff), and a 20 person in-house team to deliver advanced order management functionality. Key Features Delivered: Automatically send customer and order information to the service center with rules-driven workflow...Speed to delivery was optimized using Oracle’s ATG Commerce platform to deliver a wide range of custom-developed feature sets amplifying customer experience through diverse digital channels. Established Kanban… Show more

Managed 2 external vendor teams (25+ offshore, remote on-shore & on-site staff), and a 20 person in-house team to deliver advanced order management functionality. Key Features Delivered: Automatically send customer and order information to the service center with rules-driven workflow...Speed to delivery was optimized using Oracle’s ATG Commerce platform to deliver a wide range of custom-developed feature sets amplifying customer experience through diverse digital channels. Established Kanban techniques and administered processes to blend and leverage the best of traditional SDLC and agile methods in order to overcome barriers and increase productivity. Connected teams and managed interdependent design and handoffs between front-end teams and back-end teams to integrate orders with SAP through web services and XI middleware for item pricing and product availability. Show less

Designed the file loading and management process for receiving data from source systems into the database environment supporting a new marketing campaign management analytics system.

Led a project team of 2 business analysts and 6 developers to integrate claims data and report on payment data from legacy claims systems and newly implemented Business Objects reporting environment.

Websphere eCommerce Data Architect, Business Analyst and Project Manager
•Managed all phases of a project to deliver a purchase planning system that integrated 3rd party reference data with long-term care facility management data, and user data maintained via web portal user interfaces built in WebSphere.
•Defined the screen user interfaces and navigation for this customer-facing on-line system.
•Analyzed data and specified data conversion rules necessary for screen user interfaces… Show more

Websphere eCommerce Data Architect, Business Analyst and Project Manager
•Managed all phases of a project to deliver a purchase planning system that integrated 3rd party reference data with long-term care facility management data, and user data maintained via web portal user interfaces built in WebSphere.
•Defined the screen user interfaces and navigation for this customer-facing on-line system.
•Analyzed data and specified data conversion rules necessary for screen user interfaces to consume and present the consolidated data feeding the screens.
•Managed the development team(s)5 constructing the data conversion routines and screens in Java and WebSphere (and .net).
•Managed a tester responsible for test case execution and defect tracking using HP Quality Center. Managed defect resolution and retesting. Show less

The accuracy of customer account conversions from ABN/AMRO into the Bank of America enterprise date architecture was of critical importance to the success of the bank’s acquisition initiatives.

Managed the work request catalog, analyzed customer account data from multiple lines of business, interpreted data conversion rules, and optimized job scheduling to align with data conversion timelines.

Managed inquiries from customer account managers and IT leadership concerning customer… Show more

The accuracy of customer account conversions from ABN/AMRO into the Bank of America enterprise date architecture was of critical importance to the success of the bank’s acquisition initiatives.

Managed the work request catalog, analyzed customer account data from multiple lines of business, interpreted data conversion rules, and optimized job scheduling to align with data conversion timelines.

Managed inquiries from customer account managers and IT leadership concerning customer line of business alignment and account management assignment for planned week-over-week account conversions supporting the conversion program for LaSalle Bank into Bank of America.

Led a team of 3 to create and process SQL using TOAD to apply data conversion rules in an Oracle database environment.

Coordinated work with a sub-team providing master data / cross reference and decode functionality needed in order to support a multi-team conversion of LaSalle Bank customers into the BOA platforms.
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Learned Tableau and used interactive data visualization to explore and present findings to executives at Bank of America to give them insight into online reviews of their branches as well as top competitors. The source data for the information analysis was gathered by and acquired from Google and then tagged using Natural Language Processing algorithms to create machine readable data and assess customer sentiment. I interpreted the tags and scores and used the data to create the data… Show more

Learned Tableau and used interactive data visualization to explore and present findings to executives at Bank of America to give them insight into online reviews of their branches as well as top competitors. The source data for the information analysis was gathered by and acquired from Google and then tagged using Natural Language Processing algorithms to create machine readable data and assess customer sentiment. I interpreted the tags and scores and used the data to create the data visualizations and assessments that I compiled into a powerpoint presentation with a couple of insights I felt would be interesting to the target audience. Show less

Managed a team of 12 to deliver Position Limits reporting on a varied range of products including: oil, natural gas, liquefied natural gas, currencies, metals and financial derivatives. Managed all phases of the project including data conversion, design, development, testing, and roll-out to deliver the BI-solution and custom-developed user interface screens required to comply with a Dodd-Frank regulatory rule having to do with limits on commodities traders’ positions in swaps and credit… Show more

Managed a team of 12 to deliver Position Limits reporting on a varied range of products including: oil, natural gas, liquefied natural gas, currencies, metals and financial derivatives. Managed all phases of the project including data conversion, design, development, testing, and roll-out to deliver the BI-solution and custom-developed user interface screens required to comply with a Dodd-Frank regulatory rule having to do with limits on commodities traders’ positions in swaps and credit derivatives on a per day basis and during spot and non-spot months. Technologies used included .Net, Informatica, Business Objects, and SQL Server.

Led weekly team meetings and reported status to project sponsors and program sponsors, managed risks and issues; managed project team activities for analysis, architecture, development, testing, and implementation as well as provided the required PMO interaction.

Managed project integration with stakeholders in upstream system owners (source data), internal controls, operational integrity, application support, digital security, and network operations as well as the business area needing the solution, regulatory program management, and delivery management.

For project advancement amongst the various stages (previously listed) prepared stage gate review materials and facilitated gate reviews with sponsors and won approval; developed and managed the project schedule, budget, milestone tracking, and deliverables documentation.

Represented project changes at Change Risk Acceptance Board and Change Acceptance Board meetings for planned releases; worked with change management teams and produced documentation needed for Operational Acceptance Testing (OAT) and Go-live activities. Lined up the required operations staff needed for the planned OAT and implementation events. Show less

Managed a 10-person team with $1M project budget to deliver the full-life cycle integration of 7 claims data sources for resulting in a 75% reduction in processing cycle time. Specified hardware and software required for a new distributed system technical architecture supporting an Enterprise Resource Planning (ERP) system and a data warehouse for operational reporting and analysis at a retail securities brokerage startup. Created data management routines using shell scripting, Python, SQL, and… Show more

Managed a 10-person team with $1M project budget to deliver the full-life cycle integration of 7 claims data sources for resulting in a 75% reduction in processing cycle time. Specified hardware and software required for a new distributed system technical architecture supporting an Enterprise Resource Planning (ERP) system and a data warehouse for operational reporting and analysis at a retail securities brokerage startup. Created data management routines using shell scripting, Python, SQL, and Oracle PL/SQL. Delivered a transportation logistics data warehouse. Defined the scope, identified roles, acquired staff, and assigned resources. Managed the team to perform identified activities. Measured progress & provided status. Tracked and resolved open issues for closure.

Skills Gained:
-Direct Management of Others (interviewing candidates/hiring team members, coaching/mentoring, performance assessment/reviews, compensation adjustment determination)
-Sales & Account Management (pre-close technical assessment, proposal development & project estimation, resource selection/team construction, contract negotiation, statement of work and project charter development and acceptance). Show less

Led a team of analysts and technical architects to complete a seven week project to assess, redesign applications, and create the work level estimates for migration of several Mainframe and AS400 applications to a distributed system environment.

Managed the creation of future state technical design documentation for VLDB OLTP processing with the ability to support sustainable 1,000,000 transactions per hour.

Deliverables included scope and architecture solution designs… Show more

Led a team of analysts and technical architects to complete a seven week project to assess, redesign applications, and create the work level estimates for migration of several Mainframe and AS400 applications to a distributed system environment.

Managed the creation of future state technical design documentation for VLDB OLTP processing with the ability to support sustainable 1,000,000 transactions per hour.

Deliverables included scope and architecture solution designs (including process views, logical views, system flow diagrams, logical and physical data models in Visio 2003, class diagrams, package descriptions, component interfaces for ETL in Oracle Warehouse Builder (OWB), reporting, system management, and security, and external interfaces) and construction estimates for rebuilding 4 mission critical applications from their current state to a new java and Oracle STS platform for a new Service-Oriented Architecture (SOA). Show less

Supported Materials to Inventory business processes as an IT developer delivering user interfaces to information used to drive the business at a manufacturing division of General Motors corporation. Resolved system problems to facilitate the integrity of data interchange between functional areas such as raw materials management, production and pricing, and finished goods.

Skills Gained:
- COBOL, JCL
- Assembler
- Structured programming & analysis

Led a 5 person team to create a 3 year strategic IT plan and managed delivery of projects to provide state of the art advanced analytic capabilities at Insurance Auto Auctions.

Facilitated sessions to collaborate with both internal and external customers regarding their data and reporting needs.

Managed the full life cycle inception to operational system delivery process and led a team of 8 to deliver the solution. Owned the overall delivery of the BI capabilities and data… Show more

Led a 5 person team to create a 3 year strategic IT plan and managed delivery of projects to provide state of the art advanced analytic capabilities at Insurance Auto Auctions.

Facilitated sessions to collaborate with both internal and external customers regarding their data and reporting needs.

Managed the full life cycle inception to operational system delivery process and led a team of 8 to deliver the solution. Owned the overall delivery of the BI capabilities and data warehouse environment including design, information delivery, ETL, and operational support.

Managed the data element mapping and business rules definition phase of the project.

Provided thought leadership to development teams and guided design and technical development work.

Promoted the development and rollout of self-service capabilities for the business in the access and reporting of business information.

Performed people management activities, including managing individual performance, conducting performance and career reviews.

Mentored staff and provided BI and DW learning opportunities.
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Led the data requirements gathering and design activities needed to re-architect an insurance claims analysis reporting system from an Ingress database environment to Oracle.

Coordinated the activities of a 20-person team; maintained the insurance claims analysis reporting system.

Worked with global business partners to ensure that application security & controls standards are well integrated into Kraft global SAP processes by designing change management controls based on the COBIT framework for purchasing and supply chain processes. Mapped Kraft’s IT controls for segregation of duties, access management, and change management to proposed ApprovaBizRights Event Driven rules in order to follow established security-monitoring protocols to ensure Kraft's information… Show more

Worked with global business partners to ensure that application security & controls standards are well integrated into Kraft global SAP processes by designing change management controls based on the COBIT framework for purchasing and supply chain processes. Mapped Kraft’s IT controls for segregation of duties, access management, and change management to proposed ApprovaBizRights Event Driven rules in order to follow established security-monitoring protocols to ensure Kraft's information security policies and technical solutions would be maintained at acceptable levels.

Coached others on how to convert, load, and extract data into and out of SQL Server databases using SPSS. Show less

Responsible for managing the annual ITGC assessment for global IT general computer controls. Successfully delivered the testing, defect tracking, and remediation of issues needing resolution in order to comply with internal and external audit needs—1st year at Kraft managing a global team in over 40 countries and 2nd year managing the same scope as a service outsourced to EDS plus development of SAP security and audit strategy for the global SAP rollout, and 3rd year managing SAP security… Show more

Responsible for managing the annual ITGC assessment for global IT general computer controls. Successfully delivered the testing, defect tracking, and remediation of issues needing resolution in order to comply with internal and external audit needs—1st year at Kraft managing a global team in over 40 countries and 2nd year managing the same scope as a service outsourced to EDS plus development of SAP security and audit strategy for the global SAP rollout, and 3rd year managing SAP security controls.

Investigated, uncovered, and reported on IT risk status to all levels of stakeholders to communicate and guide risk appetite and risk sensitivity for the Enterprise and in the process of doing this accentuated and improved skills needed to Influence At All Levels.

Certified Information Systems Auditor with 7 years of information security management experience and over 5 years of experience managing outsourced service organizations.

Experience at a global consulting firm, Fortune 100 corporations—as a consultant and as a full time employee, including serving as the SOX program manager at Kraft Foods for 3 years.

Contributor to security, audit and control publications for both SAP and Oracle ERP. Show less

Spearheaded the successful integration of China’s SAP ERP system following the Baxter-Hillrom acquisition, ensuring seamless data migration, process harmonization, and operational continuity across finance, supply chain, and manufacturing functions.

Individual contributor on a 3-person team to coordinate Captive Finance value chain analysis, data integration, analytics, business case justification.

Interviewed leaders in functional areas regarding their data, reporting & analytic needs to define requirements based on gaps in operational data delivery capabilities and business needs defined during the discovery process.

Communicated at the executive level to link BI with the enterprise’s strategic goals: Recommended BI… Show more

Individual contributor on a 3-person team to coordinate Captive Finance value chain analysis, data integration, analytics, business case justification.

Interviewed leaders in functional areas regarding their data, reporting & analytic needs to define requirements based on gaps in operational data delivery capabilities and business needs defined during the discovery process.

Communicated at the executive level to link BI with the enterprise’s strategic goals: Recommended BI improvements and best practices implementation based on findings.

Provided justifiable cost analysis by configuring a metrics-based estimating tool with the required BI and DW components needed to create a work-required estimate with traceability to the scope of work defined at an implementation unit level.

Developed Business Intelligence Roadmap: Planned and estimated work, resources, and costs for a series of BI solutions to fill analytic needs gaps for a 3-year BI roadmap using an Oracle technology stack including OBIEE, the Oracle RDBMS, OBI integration, and custom-developed BI reporting and data storage solutions.

Developed the business cases and cost benefit analysis for BI solutions. Show less

Managed the delivery of a mutual funds analytics reporting system.

Delivered a transportation logistics revenue data warehouse. Defined the scope, identified roles, acquired staff, and assigned resources. Managed the team to perform identified activities. Measured progress & provided status. Tracked and resolved open issues for closure.

Led a team of 8 technical resources in the requirements analysis and design for the enterprise data warehouse at US Cellular. Introduced Agile requirements, analysis and design techniques to iteratively approach the scope of work and to successfully improve deliverable results through effective communication between business users, business analysts, data architects and operations support teams.

Led the team through all phases of the product evaluation and recommendation phase to select ERP software, server hardware and relational database software.

Led the definition of business requirements and configuration of Accounts Payable and Accounts Receivable functional ERP modules based on business needs.

Managed data transformations using PL/SQL and shell scripting for moving payment voucher records from spreadsheets and into AP and AR ledgers stored in an ERP system’s… Show more

Led the team through all phases of the product evaluation and recommendation phase to select ERP software, server hardware and relational database software.

Led the definition of business requirements and configuration of Accounts Payable and Accounts Receivable functional ERP modules based on business needs.

Managed data transformations using PL/SQL and shell scripting for moving payment voucher records from spreadsheets and into AP and AR ledgers stored in an ERP system’s Oracle tables.
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Coordinated and worked with technical development staff to develop and improve the Capital Markets data warehouse and planned deliverables and project processes for a loan servicing Business Activity Monitoring (BAM) analysis project.

Directed the activities of 3 business analysts, 3 data architects, 3 ETL developers, 3 report developers, and 6 testers to ensure deliverables were ready for hand off, complete and ready for development and implementation.

Led the design of data… Show more

Coordinated and worked with technical development staff to develop and improve the Capital Markets data warehouse and planned deliverables and project processes for a loan servicing Business Activity Monitoring (BAM) analysis project.

Directed the activities of 3 business analysts, 3 data architects, 3 ETL developers, 3 report developers, and 6 testers to ensure deliverables were ready for hand off, complete and ready for development and implementation.

Led the design of data transformation specifications and facilitated the translation complex business rules for the Informatica developers and reviewed Informatica processes and analyzed data to optimize transformation processing time and ensure integrity of data from source system to staging data to operational data store and to data marts.

Managed the work streams needed to integrate complex data sources into the data a new data warehousing environment, ODS and data marts, 5 terabyte capacity.

Managed requirements definition, and kept customer account managers aware of the status of data conversion issues.

Led the creation of PL/SQL routines to covert data from variable length records stored in spreadsheets and load the data into Oracle target tables in the Loan Servicing database for analysis and reporting.

Coordinated information system compliance testing and remediation of HMDA, US Patriot Act, and Personally Identifiable Information (PII) deficiencies for the Capital Markets home mortgage data integration, loan pooling, and mortgage securitization analytics systems. Show less

Managed the business analysis and technical team through the definition, design, development, and go-live activities for the long-lived Operational Data Store and sales analytics reporting system which served as the repository of accounts, balances, trade activity, positions, and sales commissions.

-Project Management Processes
-CA ERwin Data modeling tool, Business Objects
-TOAD

Designed/created Cognos reports, custom SQL, and ETL programs supporting Database Marketing and Campaign Management programs. Designed and constructed Star Schema database structures for advanced Sales and Marketing analytics and designed/created Cognos reports, custom SQL, and ETL programs resulting in a central database that gathered all the information available about WWG customers and prospects in order to drive marketing efforts. Developed, tested, implemented and supported programs… Show more

Designed/created Cognos reports, custom SQL, and ETL programs supporting Database Marketing and Campaign Management programs. Designed and constructed Star Schema database structures for advanced Sales and Marketing analytics and designed/created Cognos reports, custom SQL, and ETL programs resulting in a central database that gathered all the information available about WWG customers and prospects in order to drive marketing efforts. Developed, tested, implemented and supported programs written in COBOL, Easytrieve, SAS, JCL, IMS, DB2, SyncSort and others to support marketing and sales operations. Show less

Implemented multiple help desk ticketing systems (Zendesk support ticket systems) for multiple corporate functional areas needing help desk software to collect all their customer support requests from various channels in order to manage them from one place.
Drove the process of managing several Zendesk projects related with the intention of improving enterprise performance by improving the efficiency of unrelated corporate functions. Implemented Zendesk omnichannel ticketing systems—each… Show more

Implemented multiple help desk ticketing systems (Zendesk support ticket systems) for multiple corporate functional areas needing help desk software to collect all their customer support requests from various channels in order to manage them from one place.
Drove the process of managing several Zendesk projects related with the intention of improving enterprise performance by improving the efficiency of unrelated corporate functions. Implemented Zendesk omnichannel ticketing systems—each based on team-based inboxes covering all their customer inquiries. Business benefits were realized when support agents moved away from email to having a complete Zendesk view of the end user and their support care. Show less