Deborah Spring Laurel-Master Trainer

Training Consultant: review senior participants presentations. Ad Hoc Instructor: designed and delivered coaching skills workshops.

Owner and President of an international human resource development training and consulting firm that specializes in enhancing interpersonal dynamics within organizations. Design and present tailored participant-based training programs in thirty different subject areas; sub-specialty of auditing for quality training decisions. Training and development services include training needs assessment, program design, curriculum and trainer manual design, program delivery, Train the Trainer… Show more

Owner and President of an international human resource development training and consulting firm that specializes in enhancing interpersonal dynamics within organizations. Design and present tailored participant-based training programs in thirty different subject areas; sub-specialty of auditing for quality training decisions. Training and development services include training needs assessment, program design, curriculum and trainer manual design, program delivery, Train the Trainer certification, and program evaluation. Show less

Facilitated a five-day instructor-led onsite Advanced Communications and Presentation Skills program that included Bridging the Communication Gap, Now Hear This- Active Listening Skills, Non-Defensive and Assertive Communication Techniques, and Presentation Skills.

Training Needs Assessment: Surveyed and interviewed the BITS managers to determine the training needs for a management retreat. Training Delivery: Facilitated a one-day team building onsite retreat. Follow Up Assessment: Surveyed the BITS managers and facilitated a follow up virtual workshop to assess if positive changes have occurred.

Training Delivery: facilitated a virtual instructor-led one-day Negotiation Skills, a one-day Conflict Management, a one-day Time Management Skills, and a one-day Leading Effective Teams training program. Also facilitated a one-day onsite Dealing With Anger training program.

Training Delivery: facilitated two separate sessions of the one-day Coaching for Employee Performance.

Training Delivery: facilitated a half-day virtual How to Work It Out Without Working Each Other Over!, the half-day virtual It Doesn’t Have to be Difficult to Deal with Difficult People! and the one-day virtual We’ve Got to Stop Meeting Like This!

Technical Curriculum Design: designed a 3-day Business Management for ADDO Owners. Technical Curriculum Design: designed a 1-day program on Business Basics for PSI Franchises, a 10-day business management Training series for Small Private Teaching Institutions in Zambia, and a half day and full day version of a 22-day Business Skills for Private Medical Practices. Training Delivery: piloted the 10-day Business Management Training series for Small Private Teaching Institutions in Lagos,… Show more

Technical Curriculum Design: designed a 3-day Business Management for ADDO Owners. Technical Curriculum Design: designed a 1-day program on Business Basics for PSI Franchises, a 10-day business management Training series for Small Private Teaching Institutions in Zambia, and a half day and full day version of a 22-day Business Skills for Private Medical Practices. Training Delivery: piloted the 10-day Business Management Training series for Small Private Teaching Institutions in Lagos, Zambia; piloted 10 of the 22 days of Business Skills for Private Medical Practices in Nairobi, Kenya. Technical Curriculum Design: designed the curriculum for a three-day Business Counseling training program, a 2-day Managing a Healthy Business and a 2-day Financing a Healthy Business training program. Train the Trainer: provided train the trainer curriculum to Nigerian Trainers, audited their training, and then provided a 4-day Train the Trainer program in Lagos. Conducted a train the trainer program for the 3-day Business Counseling program Technical Curriculum Design: designed a 6-day Social Marketing training program. Train the Trainer: conducted two 5-day Train the Trainer programs in Amman. Show less

Technical Curriculum Design: Designed a fifteen-day new employee orientation and training program for new call center employees. This program introduced the organization, the mission of the call center, technical motor vehicle and driver policies and procedures, and specialized telephone and computer systems. It also included shadowing current call center employees. Training Delivery: designed and delivered management and leadership training programs for supervisors, section chiefs and… Show more

Technical Curriculum Design: Designed a fifteen-day new employee orientation and training program for new call center employees. This program introduced the organization, the mission of the call center, technical motor vehicle and driver policies and procedures, and specialized telephone and computer systems. It also included shadowing current call center employees. Training Delivery: designed and delivered management and leadership training programs for supervisors, section chiefs and managers. Show less

Training Delivery: facilitated a 2-day Interest-Based Negotiation training. Train the Trainer: designed and conducted two 6-day programs of Designing and Delivering Dynamic Learning in Amman, Jordan.

Training Consultant: reviewed three Superior Energy Performance (SEP) training programs and audited current SEP trainers. Technical Curriculum Design: designed the curriculum and audiovisuals, as well as facilitator outlines for the 3-day SEP Phase 1 and the 3-day SEP Phase 2. Train the Trainer: designed and conducted a 3-day train the trainer program to certify current and potential SEP trainers.

Technical Curriculum Design: designed 28 days of curricula (participant manuals, detailed facilitator guides and audiovisuals) for the Entrance Level Community Supervision Officer Academy (2015). Designed additional modules and revised others (participant manuals, detailed facilitator guides and audiovisuals) (2016).

Train the Trainer: designed and conducted two sessions of a 3-day Technical Trainer’s Toolbox program, as well as two 1-day advanced train the trainer programs: How to Design an Accelerated Learning Program and How to Avoid Learner Overload.

Technical Curriculum Design: worked with technical subject matter experts to design an 8-hour Fundamentals of Compressed Air Systems and the 2-day Refresher Training for the National Compressed Air Challenge (CAC). Train the Trainer: conducted train the trainer programs to prepare CAC trainers to conduct the training on three separate occasions: 2004, 2011 and 2014 and audited the first group of certified trainers around the country.

Technical Curriculum Design: worked with technical subject matter experts to design fan system optimization training for end users, vendors and experts.

Train the Trainer: facilitated the three-day Training Certificate Program

Technical Curriculum Design: Over a four year period, designed the initial two-day program of Quality Assurance Standards for Highway Maintenance, updated the program as standards changed, designed the two-day Refresher course and updated the refresher course when standards changed. Train the Trainer: Conducted a four-day Train the Trainer program for the COMPASS Quality Assurance Pilot Standards Team for two consecutive years as new members joined the team.

Ad Hoc Instructor: designed and delivered onsite workshops in train the trainer; assertive communication; grant proposal writing; interview techniques; effective listening; information as power; meeting management; memo writing; negotiation; conflict management; instructional design; delegation; motivation; personal growth; time and stress management; coaching and counseling; performance management.

Training Consultant: provided Train the Trainer programs for the national small business development centers; advised J.J. Strossmeyer University in Osijek in the development of curriculum and trained the faculty for an innovative participant-based Master’s program in Entrepreneurism, audited classes, and continued to work with faculty through the graduation of the first class. More than 100 new businesses have been created as a result.

Ad Hoc Instructor: designed and delivered workshops in: employee management; assertiveness for small business; time management; selection interviewing; motivation; personnel management; how to hire the right employee; and performance evaluation.