Bob Rosenthal

What does practical AI adoption look like for local communities? On March 20, Highline is bringing that conversation to Michigan’s Eastern Upper Peninsula at the AI Connect Conference, hosted by Sault Area High School and Career Center in collaboration with the EUPConnect Collaborative. Educators, business leaders, healthcare professionals, local government, and tribal organizations will come together to explore real-world AI use cases that support everyday work and decision-making. This event is designed to help the community engage with AI while also addressing questions around safety, protection, and real-world impact. We’re proud to be a part of creating space for thoughtful conversations where innovation stays people-first and community-driven and excited to partner with Highline on this important topic. 📍 Register now for AI Connect! 🔗 https://ow.ly/GHN730sUfj2 #AI #Highline #SaultPublicSchools #EUPConnectCollaborative #AIConnect2026

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❌ Scripts don’t build trust. ✅ Conversations do. (And that’s the real CX differentiator.) For years, contact centers relied on rigid scripts: Ask qualifying questions. Push toward a sale. Repeat. But today’s customers are savvy. They can tell when they’re being read to versus being heard. Modern BPOs are shifting gears: ⏰ Training agents in real-time objection handling ☎️ Designing dynamic call flows based on prior interactions 👍 Adapting tone and delivery to the caller’s emotional state The result? Better engagement, higher conversions, and fewer drop-offs. Because when a conversation feels authentic, customers respond. It’s time to move beyond scripts. Read the full blog for more insights → https://lnkd.in/effzuhMc P.S. Have you experienced a call that felt more like a conversation than a pitch? Share below.

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What is going to happen to the per-seat licensing model with the explosion of AI into the CX space? Jason Lowe shares his insights on the Channel 2.0 Podcast. The Channel Advisors™

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If you live in the #CX/ #CCaaS/ #AgenticAI world, unless you were on an extended spring beach break, you have heard the news that Salesforce has a new CCaaS solution, Agentforce Contact Center. Want to know more? Join Ashish, Andrea, and me as we dive deeper into the advantages of a single CCaaS/CRM/AI platform. Kishan Chetan Annie Weinberger Gautam Vasudev

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Check out how U.S. Bank is putting customers at the center of their operations. And how Comcast Business is helping to connect them all. 🍔Brian Klinger🍟 joins Gretchen Monson and Sekou Kaalund on this episode of #TheConversation: https://lnkd.in/g9FaPNrJ #comcastbusiness #iworkforcomcast

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See how RaceTrac leverages Comcast Business services to help keep its stores connected and customers moving. Hear from Tyler Grubbs, Executive Director of Digital & Store Technology at RaceTrac. Learn more about retail technology solutions from Comcast Business: https://lnkd.in/gNsnDx6f #comcastbusiness #iworkforcomcast

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https://lnkd.in/gpcdA-fq Great customer experience sets businesses apart — but legacy contact centers can’t keep up. More companies are moving to CCaaS for faster, more personalized support and AI-driven service. See how cloud-based contact centers are changing CX: https://hubs.ly/Q03jp_-50 #CCaaS #CX #CustomerExperience #Crexendo

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Check out how U.S. Bank is putting customers at the center of their operations. And how Comcast Business is helping to connect them all. 🍔Brian Klinger🍟 joins Gretchen Monson and Sekou Kaalund on this episode of #TheConversation: https://lnkd.in/g9FaPNrJ #comcastbusiness #iworkforcomcast

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