“Bobby built a foundation for Customer Success that any leader would be fortunate to inherit. When I stepped into the VP role, the strategy, playbook, and vision he had created were already deeply ingrained in the team. That level of clarity and alignment meant I could spend my energy developing talent and accelerating outcomes instead of rebuilding the fundamentals. Bobby is the kind of leader who creates scalable, repeatable systems that make the next executive’s job easier. If you want someone to architect a CS function that sets up both your team and your next leader to succeed, Bobby is the partner you want in the room.”
About
I’m the Founder & CEO of Retention Intelligence, building an AI-native Revenue…
Activity
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I'm a 34-year-old man with an unhealthy preference for monochrome basics. But when I open my favorite athleisure app, the homepage hits me with…
I'm a 34-year-old man with an unhealthy preference for monochrome basics. But when I open my favorite athleisure app, the homepage hits me with…
Liked by Bobby Cooper
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I’m excited to share that I’ve joined OpenAI as part of the GTM team, serving as an Account Director, Large Enterprise - Digital Native. This felt…
I’m excited to share that I’ve joined OpenAI as part of the GTM team, serving as an Account Director, Large Enterprise - Digital Native. This felt…
Liked by Bobby Cooper
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Blown away by #OnwardFX2026. I was able to meet a few folks in person for the first time and meet some great new people. #NWA startup scene is…
Blown away by #OnwardFX2026. I was able to meet a few folks in person for the first time and meet some great new people. #NWA startup scene is…
Liked by Bobby Cooper
Experience
Education
Publications
Languages
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Portuguese
Professional working proficiency
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Spanish
Limited working proficiency
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Join now to viewMore activity by Bobby
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Four days out. Nearly 1,000 founders, operators, and investors are converging on Bentonville for Onward FX on April 21. 225+ accredited investors in…
Four days out. Nearly 1,000 founders, operators, and investors are converging on Bentonville for Onward FX on April 21. 225+ accredited investors in…
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3 things I've learned as a founder that I wish I understood as a CSM 1. Your product doesn't have to be perfect. It just has to solve a problem. As…
3 things I've learned as a founder that I wish I understood as a CSM 1. Your product doesn't have to be perfect. It just has to solve a problem. As…
Posted by Bobby Cooper
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One year ago today, I finally hit “Send.” My 2-month notice resignation letter had been sitting in “Drafts” for days. That morning, heart racing, I…
One year ago today, I finally hit “Send.” My 2-month notice resignation letter had been sitting in “Drafts” for days. That morning, heart racing, I…
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🗳️ The votes are in. Your 2026 Unscripted agenda is set. In five days, nearly 1,000 founders, operators, builders and investors converge in…
🗳️ The votes are in. Your 2026 Unscripted agenda is set. In five days, nearly 1,000 founders, operators, builders and investors converge in…
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Well, my time at Weave came to an end yesterday. I will miss seeing the faces of all the relationships I have built over the last 7+ years. I was…
Well, my time at Weave came to an end yesterday. I will miss seeing the faces of all the relationships I have built over the last 7+ years. I was…
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Weak leaders care more about results than processes. Strong processes with weak results need more time. Strong results with weak processes.. are a…
Weak leaders care more about results than processes. Strong processes with weak results need more time. Strong results with weak processes.. are a…
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Most GTM teams are adding AI without fixing the retention problems that fuel ARR growth. If you want AI to move the needle on retention start…
Most GTM teams are adding AI without fixing the retention problems that fuel ARR growth. If you want AI to move the needle on retention start…
Posted by Bobby Cooper
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I’m so tired of the question: “Will AI replace CSMs?” The real question being answered in real time is this: "Will revenue leadership admit their…
I’m so tired of the question: “Will AI replace CSMs?” The real question being answered in real time is this: "Will revenue leadership admit their…
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Your customer success team is trying to solve churn by hiring more people. It's a trap. The real solutions to your retention problems are outside…
Your customer success team is trying to solve churn by hiring more people. It's a trap. The real solutions to your retention problems are outside…
Posted by Bobby Cooper
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