You can troubleshoot and solve most audio and player issues in LinkedIn Learning by clearing the cache and cookies in your web browser, or logging out and logging back in.
For more information, please review the below troubleshooting tips.
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Ensure that any privacy software, security software, or browser add-ons you may be running aren’t causing the problem. Some extensions (e.g., AdBlock) may cause similar issues. Learn more about software and extensions that are prohibited. (See Learn more section below.)
Important to know
If you’re using a VPN, disable it before testing your privacy software. -
Test your bandwidth at www.speedof.me.
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Make sure your bandwidth is at least 2 Mbps, to ensure proper playback.
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Ensure your operating system has all its important updates.
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Use a different web browser like Chrome or Firefox.
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Log out of LinkedIn Learning, close your browser, then log back in.
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Chrome and Firefox - When you watch content on a Chrome or Firefox web page, right-click on the tab and select Unmute site from the dropdown.
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Safari - By default, all websites in Safari have a Stop Media with Sound feature, so any HTML5 video with an active audio track can’t auto-play by default. You can resolve this by updating your Safari Settings to allow auto-play for LinkedIn.com.
In case you continue to have issues viewing or hearing Learning content, you can contact Support with the information below:
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The browsers used and their associated versions.
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A full-screen screenshot of the error you’re viewing.
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The title of the course/video you’re trying to view.
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Whether you can listen to the audio and watch the videos while engaging with audio-visual content on other websites.
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Whether this issue is affecting only a few videos or all of them.
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If you’re unable to view multiple videos, then provide the titles of the videos affected by the error.