Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
External link for Microsoft Dynamics 365
Microsoft Dynamics 365 reposted this
Microsoft is introducing three AI Agents built especially for Dynamics 365 Contact Center. They were built leveraging investments across Dataverse, Copilot Studio, and the Microsoft stack to allow companies to scale #AI in #CX enterprise-wide. Read more in Microsoft’s blog post today. #contactcenter #AgenticCX Microsoft Dynamics 365 #MicrosoftPartner https://lnkd.in/e_WjgiZA
Agentic CX isn’t just AI assisting work. It’s AI taking action across the customer lifecycle. With new agentic features across Dynamics 365 and Copilot Studio, customer experience becomes a growth engine. Today, we are announcing the following new agentic CX capabilities: - Real-time voice agents in Dynamics 365 Contact Center: Natural conversations that are responsive, flexible, and help customers get the right answer, faster using Microsoft Copilot Studio. - Dynamics 365 Contact Center: Optimize contact center outcomes, from self-service to reps to supervisor agents that carry context and continually learn. - Dynamics 365 Sales: Real-time signals to guide the next best actions, keep deals moving, and proactively flag risks across opportunities. - Dynamics 365 Customer Insights: Shift from campaigns to conversations with AI-powered, two-way journeys in voice and now SMS. The shift to agentic CX is happening now and early movers will own the advantage. Learn more: https://msft.it/6047vGqtB
Microsoft Dynamics 365 reposted this
Voice menus and automation are essential for delivering consistent support. But not every customer conversation follows a script. Real-time voice agents in Microsoft Copilot Studio — now generally available for Dynamics 365 Contact Center — bring more flexibility to live interactions. With speech-to-speech AI, organizations can: - Navigate interruptions in real time - Adapt as customer needs evolve mid-conversation - Preserve context when escalating to a human representative The result: faster paths to resolution, and support teams focused where human judgment matters most. Discover how: https://msft.it/6043vGbtR
LC Waikiki is introducing new ways for teams to interact with financial data, thanks to Dynamics 365 and AI-driven automation. As İlker Çağatay Çetin, Finance Director at LC Waikiki Headquarters, explains, “AI-driven automation has reshaped how our teams work, turning complex, time-consuming reporting into an effortless experience.” With FinChat, a conversational bot built using Copilot Studio, teams can complete everyday financial workflows using natural language, spending less time on routine queries, and more time making strategic decisions. Read the full story: https://msft.it/6045vDiax
Microsoft Dynamics 365 reposted this
Supply chains are entering a new operating era. AI agents are moving into live environments where teams respond to downtime, coordinate action and keep work moving across warehouses and factories. These systems are adding speed, context and accountability inside the tools teams already run every day. At #HannoverMesse this week, Microsoft teams are on the ground with partners, showcasing how agentic workflows are being built natively in Dynamics 365 and applied to real operational work. In my latest article, I share what our teams are learning and what these new supply chain agents can do for the industry.
Microsoft Dynamics 365 reposted this
AI proposes. People decide. Outcomes follow. That’s Industrial Intelligence Unlocked. At HANNOVER MESSE 2026, Microsoft is showing how manufacturing leaders like ABB, Krones and TK Elevator are turning data, systems, and context into real-time decisions across factories and supply chains. #IndustrialAI #Manufacturing #HM26
The future of manufacturing is agentic. At HANNOVER MESSE 2026, Microsoft is showcasing how agentic ERP in Microsoft Dynamics 365 connects planning, production, and fulfillment so teams can make real-time tradeoffs and execute faster. This is how frontier manufacturers close the gap between insight and action. Read the blog here: https://msft.it/Frontier #HM26 #IndustrialAI #Manufacturing
Microsoft Dynamics 365 reposted this
How do you make agents more capable, while staying in control? We’re introducing three new capabilities across Microsoft 365 Copilot and Copilot Studio designed to help you move work forward faster, without compromising trust: • Agents that bring Microsoft apps—such as Outlook, Dynamics 365, and Power Apps—directly into Copilot chat • Faster ways to find the right agent for the task • Ongoing signals to help evaluate agent quality over time Read the blog: https://msft.it/6047QL7s5
What’s the real business impact of modernizing to a cloud ERP? A new commissioned Forrester Consulting Total Economic Impact™ study for Dynamics 365 Business Central highlights the potential value organizations can realize. Based on interviews with four decision-makers, aggregated into a fictious composite organization, the analysis estimates that over three years the organization could realize: • More than 200% ROI • ~$460K net present value • Payback in 6 months These results point to more than cost savings—they reflect how a unified, cloud-based ERP can help drive meaningful improvements in financial efficiency, real-time visibility, and faster, more confident decision-making. 👉 Read the blog: https://msft.it/6043Q2jRB
Microsoft Dynamics 365 reposted this
At the HR Frontier, insight shows up early enough to matter. The right candidates surface faster, and teams spend less time sorting and more time deciding. With AI carrying the repetitive load, HR business partners can be fully present for the human moments that shape teams and culture. We've seen this at Microsoft: a 25% increase in accuracy for HR self‑service answers. That’s the equivalent of a quarter of all misrouted or incorrect inquiries disappearing overnight. And instant clarity for thousands of employees. The Frontier model for HR transforms the function. Check out our Frontier Function Guide to learn more: https://lnkd.in/gAurnf7h