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Providing services: Career Development Coaching, Leadership Development, Diversity and Inclusion, Technical Support, Program Management, Customer Service, Telecommunications, Payroll Services
Summary: Accomplished Sales and Operations Manager with 20-plus years of experience in the retail sector, showcasing a consistent track record of leading high-performing sales teams, improving store operations, and delivering superior customer service. Expert in leveraging sales metrics for revenue growth and managing comprehensive retail operations, including inventory control. Skilled in fostering a positive work environment, talent recruitment, and staff development, with a proven ability to resolve customer complaints swiftly and effectively. Demonstrated a history of enhancing productivity through efficient policy implementation and proficient employee performance management. 🔷 Select Career Accomplishments ☑ Top 18% based on meeting sales metrics, customer service, and operations over the last 3 years as Retail Store Manager, outperforming 2,300 stores nationwide. ☑ Consistently recognized as a Winners Circle recipient for sales performance, achieving this prestigious recognition for 10 consecutive quarters over the last 2.5 years. ☑ Successfully promoted 3 Retail Associate Managers to Retail Store Managers and 5 Mobile Experts to Retail Associate Managers, demonstrating a keen eye for talent and a commitment to developing and nurturing employees. ☑ In 2022, led the district for 8 out of 10 months from January 2022 through October 2022, showcasing exceptional leadership skills and the ability to drive outstanding results. ☑ Consistently led the call center in First Call Resolution, demonstrating a dedication to resolving customer issues promptly and effectively for 8 years. ☑ Achieved top rankings in time on call and time spent resolving customer issues, leading the call center in efficiency and effectiveness. ☑ Consistently surpassed customer service expectations, leading the call center in Customer Service Surveys, reflecting a commitment to delivering exceptional customer experiences. 🔷 Areas of Expertise ◾ Complaint Resolution ◾ Sales Metrics Analysis ◾ Customer Service - ◾ Employee Performance Management ◾ Retail Operations ◾ Inventory Management ◾ Recruiting & Hiring ◾ Sales Team Leadership ◾ Revenue Growth ◾ Staff Training & Development ◾ Customer Complaint Resolution
Providing services: Project Management, Negotiation, Telecommunications, Network Support, IT Consulting, Customer Service, Customer Support, Data Entry, Online Research, Program Management
Summary: What differentiates me is my 22 years of experience in providing thought leadership and solutions architecture in my diverse professional and volunteerism background. I am a vendor consultant looking to create cost-savings for your organization.
Providing services: Program Management, Data Entry, Customer Support, Strategic Planning, Technical Support, File Management, Administrative Assistance
Summary: specializes in delivering operational excellence in aviation and military operations. With over 12 years of experience, contributed to refining workflows and operational strategies to support mission success. Skills in aircraft management and process optimization have been instrumental in addressing complex challenges within fast-paced environments. Knowledge of organizational objectives by creating and evaluating comprehensive training materials to ensure alignment with operational demands. Focused on maintaining quality and relevance through data-driven analysis and validation of courseware. Committed to fostering efficiency, collaboration, and mission readiness across all initiatives.
Providing services: Project Management, Program Management, Change Management
Providing services: Strategic Planning, Project Management, Program Management, Customer Support
Summary: “I build systems that protect revenue, relationships, and reputation. My work centers on helping businesses keep what they earn — by cutting off the quiet losses no one sees coming.”
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Providing services: Web Development, Training, Program Management, Management Consulting, Change Management, Project Management, Information Management
Providing services: Business Consulting, Training, Insurance, Educational Consulting, Project Management, Financial Consulting, Outsourcing, Content Strategy, Financial Reporting, Program Management
Summary: Deirdre Patten brings 30 plus years of experience in the Compliance and Financial Services Industry. Ms. Patten has operated as FinOp, General Securities Principal, Options Principal, Municipal Principal, CEO, and CCO for numerous firms throughout the country. In addition, Deirdre discovered the need for a place FinOps could share ideas and ask questions, so she founded The FinOp Exchange. Owning both Patten Training & Review and Saenger Consulting Group, Ms. Patten’s passion is compliance and education. In addition, for over 30 years, Deidre has instructed industry classes while overseeing the quality of classroom content and classroom instructors. Throughout the years she has effectively trained thousands of industry professionals to successfully pass their required qualification examinations by either in-person, virtual, or online training. A large part of Deirdre’s life is her family. She has 3 sons, 2 grandsons, and a 3rd one on the way. In her free time, she enjoys cooking and hiking!
Providing services: Management Consulting, Change Management, Team Building, Project Management, Program Management
Providing services: Project Management, Business Consulting, Strategic Planning, Program Management, IT Consulting, Information Management
Summary: As a Senior Principal at Infosys Consulting, my role centers on managing complex SAP business transformation programs from inception to completion. With a PMP certification and multiple SAP credentials, I oversee the development of structured program delivery frameworks, guide distributed global teams, and collaborate with IT, business, and change management stakeholders to ensure programs are delivered on time, within budget, and to quality standards. My professional background includes over seven years at Accenture in SAP Systems Integration within the Supply Chain Management domain, where I facilitated the delivery of global SAP S/4HANA, IBP, and Ariba projects. My commitment lies in driving operational efficiency, fostering collaboration, and delivering transformative solutions that align with organizational goals.
Providing services: Program Management, Project Management, Customer Support, Customer Service