Sidnei Stifelmann

A new client approached us with the desire to optimize their forklift fleet composed by equipment from 21 different vendors acquired over the years directly from dealers, as the result of three different companies' merging. Working together with the corporate procurement, we listed all the equipment by location, defined a basic set of models and configurations and covered aspects related to contracting, shipping, repairing and maintaining to more than 30 locations across US/Canada. Project is… Show more

A new client approached us with the desire to optimize their forklift fleet composed by equipment from 21 different vendors acquired over the years directly from dealers, as the result of three different companies' merging. Working together with the corporate procurement, we listed all the equipment by location, defined a basic set of models and configurations and covered aspects related to contracting, shipping, repairing and maintaining to more than 30 locations across US/Canada. Project is in full swing and our goal is expand the current 35% share of wallet by employing fleet management and superb customer service. Show less

Assisted in the development of 8 e-learning modules in the areas of wire & cable and performance materials, to allow current employees and new hires get familiar with the services UL offers, the value it brings to clients and how to differentiate UL from the competition. These modules are part of an e-learning suite that debuted in the summer of 2014 at UL Intranet, covering several services the company offers to its clients.

After receiving formal certification from FC, deployed this course in all the Americas, developing a new understanding of effective sales within field and inside sales representatives, customer service professionals and technical staff in critical customer facing roles.

Assisted with the development and deployment of this critical training effort to all customer facing professionals in the organization. Improved customer satisfaction (measured using Net Promoter Score methodology) by raising employees' attention to critical elements of effective communications.

While listening to the Voice of the Market, we detected the opportunity and collaborating with some partners inside and outside of the organization, created a new service line around sustainability that resulted in a new and separate business unit. Its ‘green leaf’ logo can be found nowadays on a myriad of products, indicating its energy efficiency, recyclability and respect to the environment.

Observing the iterations of UL engineers and its clients, we identified the need and opportunity to expand our training department into an independent organization, creating a more robust portfolio of courses, expanding from product safety to a much broader scope, including personnel certification and process improvement (Lean & Six Sigma). We also developed internal leadership programs in collaboration with renowned universities including Northwestern (Kellogg) and Yale. Additionally, I… Show more

Observing the iterations of UL engineers and its clients, we identified the need and opportunity to expand our training department into an independent organization, creating a more robust portfolio of courses, expanding from product safety to a much broader scope, including personnel certification and process improvement (Lean & Six Sigma). We also developed internal leadership programs in collaboration with renowned universities including Northwestern (Kellogg) and Yale. Additionally, I assisted with the development and delivery of courses to improve employees’ performance (effective communications) and partnered with Franklin Covey to become a certified internal instructor for the ‘Helping Clients Succeed’ sales program which was delivered across the globe. Show less

One of our strategic clients challenged us with shortening delivery time by holding inventory in multiple locations across the country (hubs). Our first approach was understand their reasons and goals; evaluate their purchasing history and fleet age to locate the hubs; and partner with strategic dealers to hold the inventory. Internally, we created a flow diagram with the steps to follow each and every time a new order would be received to determine what to ship, where to ship it from and how… Show more

One of our strategic clients challenged us with shortening delivery time by holding inventory in multiple locations across the country (hubs). Our first approach was understand their reasons and goals; evaluate their purchasing history and fleet age to locate the hubs; and partner with strategic dealers to hold the inventory. Internally, we created a flow diagram with the steps to follow each and every time a new order would be received to determine what to ship, where to ship it from and how to satisfy all the different aspects of the business process. Implementation took about 4 months, from the first contact with the customer to when the first unit was delivered from a hub. It was a win-win proposition that addressed the client's need with minimal disturbance to our internal procedures. Show less

Assisted the project managers by facilitating the localization (beyond the translation) of this program to the Latin American markets.