Rajiv Vellodi

Tata Communications – Q3 Highlights Strong Q3 performance with 55% YoY growth in net profit to ₹365 Cr and 7% YoY revenue growth to ₹6,189 Cr. Growth was driven primarily by Data Services, reflecting continued momentum in digital, cloud, and network-led solutions.

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Listen to Elaine Duff, SVP of Money Movement at FIS® in discussion with PYMNTS on how payment hubs are emerging as the linchpin for financial institutions striving for efficiency, security and superior customer experiences as money travels across the globe. http://spr.ly/60064ftUM

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This evening in Bangalore, we’re hosting our first Private CTO Leadership Session at JW Marriott. A closed-door conversation with technology leaders from Vivek Garg Amresh Singh Shankar Manian Rajesh Gupta MOHAN KRISHNA DEVARAPALLI Himanshu Chowdhary Balamurali Palaniyandi Lakshmi Gadiraju Sandesh Gs Tarun S Sambit Sarangi Himanshu Agrawal Abhishek Ranjan Chaithanya Yambari Ajaykumar Kamne Theme: How AI is fundamentally reshaping observability and telemetry strategy. Looking forward to a candid, peer-driven discussion on what the AI era means for data, cost architecture, and real-time decision-making. Kuldeep Dhankar Nishant Modak Aditya Godbole Prathamesh Sonpatki Shekhar Patil Apurva Chaudhary Ranganathan Rajasrinivas Sahil Khan Last9 #CTOLeadership #AI #Observability #BangaloreTech

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Rohit Kapoor, Chairman and CEO of EXL, recently shared insights with The Times of India on AI's impact in the BPO space. At EXL, we're not just adopting AI—we're embedding it strategically across workflows to deliver real results. Our Insurance LLM simplifies complex tasks while our payment integrity solution, powered by 8,000 AI algorithms, has saved clients $2.2 billion annually. It's incredible to see how we're helping enterprises achieve scalability, efficiency, and profitability beyond traditional BPO models. Check out the full article here: https://bit.ly/47YImq0

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My colleague Anirudh Sundareshwar, Director and Site Lead at BNY India, recently spoke at Zinnov Confluence 2025 in Pune on “The Next Curve: The Future GCC Playbook.” The panel brought together leaders from GCCs that have evolved into innovation-first hubs with advanced mandates and global influence. Anirudh emphasized that growth isn’t just about scale—it’s about vision, precision, and purposeful execution. At BNY, we’re embedding AI into our culture to make this vision real: • 99% of #BNY employees are trained on our enterprise AI platform, Eliza • The majority of our AI builders now come from outside engineering • We’ve built, onboarded, and deployed over 100 digital employees, automating routine tasks with human-oversight • We have several global roles being driven from India AI for everyone, everywhere, and everything isn’t just a theme at BNY—it’s our reality. This is #AI moving from a tech conversation to a culture conversation—and India is at the heart of this transformation, driving global roles and innovation for the future. #LifeAtBNY

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Not much makes me happier ...than facilitating engaging, high-value conversations, amongst a table of smart, creative, innovative thinkers and doers in the #CX sector. Such is my luck as founder + host of *The eCXellence Council*. I have been curating CX peer exchanges since 2019. 🔮 Across my recent CX leader discussions, and in *The eCXellence Council* today, these are questions on everyone's minds as we all navigate AI’s rapid rise in customer #contactcenter operations across industry verticals: 1️⃣ Top Challenges Ahead: AI Governance, Execution, Impact 2️⃣ Real Impact of AI: Where is AI already delivering measurable business value? 3️⃣ AI Agents in Action: Which service interactions are ready (or already) handled by AI today? How do you up-train human agents & supervisors? 4️⃣ Scaling with Intention: Where is the budget for resources? What are the best tools? 5️⃣ Leadership Buy-In: How ready are senior executives to embrace AI-driven transformation? 6️⃣ Autonomy vs. Oversight: What excites — and worries — leaders about more autonomous customer service? 7️⃣ The Human Role: How do we reimagine agent roles in the age of AI? 8️⃣ Why 5-star CX Matters More Than Ever: How will search, commerce, and ChatGPT-style experiences reshape customer engagement & bottom-line revenue? 9️⃣ Efficiency & Savings: What’s your roadmap to reduce contact center costs without sacrificing experience? 👉 i will be back with some answers & emerging trends - I’d love to hear how others are tackling these shifts. What’s your biggest questions for 2026 as AI reshapes CX in the contact center? Drop in comments and if you prefer, i am happy to schedule time. 📅 Love what we do. At Movate, we operate at the intersection of human, digital, and agentic AI, helping enterprises deliver frictionless, revenue-driving customer operations. #AI #CustomerExperience #CSAT #WOM #Reviews #humansintheloop #agenticAI #AEO vs #SEO #Operations #conversationalchat #TCO #CISO #AiCOE

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Transforming Customer Support with Generative AI at Allvue At Allvue Systems, our commitment to excellence drives us to embrace innovative technologies like Generative AI (GenAI) to transform how we deliver support. Here's how GenAI is enabling our team: - Intelligent Tools: Integrated AI-driven solutions provide rapid access to relevant knowledge, empowering our Application Support Engineers (ASEs) to resolve queries faster and more precisely. - Streamlined Processes: By integrating GenAI into workflows, we've improved the knowledge base for customer self-service, automated repetitive tasks, and boosted operational efficiency. - Empowered Teams: GenAI assists in identifying trends, predicting potential issues, and providing data-driven insights, enabling proactive support and elevated customer experiences. Our experience with GenAI shows how technology can make a big difference by solving issues faster, building stronger customer connections, and paving the way for a smarter future. Johny Bhan Amod Deshpande Jairajan K.P Trib Kharkwal, Ph.D. Roshni Parkhi Prasun Nesu Sree Harsha Maruri Allvue Systems #GenerativeAI #CustomerSupport #TeamAllvue

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