Robert Valentino - Lean Coach®
Los Angeles Metropolitan Area
14K followers
500+ connections
About
VALUE PROPOSITION
► I deliver solid results as a Lean Six Sigma Master Black Belt…
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Articles by Robert Valentino -
Activity
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I’m helping recruit for a Program Manager to support a major, multi-year finance transformation, and I’d love help from my network. This is…
I’m helping recruit for a Program Manager to support a major, multi-year finance transformation, and I’d love help from my network. This is…
Shared by Robert Valentino - Lean Coach®
Experience
Education
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Stanford University Graduate School of Business
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The Stanford LEAD: Corporate Innovation Certificate is a year-long, 8-course program on key business fundamentals: finance, strategy, and critical thinking, as well as elective options such as design thinking and the innovation process, building business models, negotiation strategies, and overcoming resistance to change. Throughout the program, participants exchange ideas and collaborate on projects with small teams of like-minded, like-motivated peers, and engage with world-renowned Stanford…
The Stanford LEAD: Corporate Innovation Certificate is a year-long, 8-course program on key business fundamentals: finance, strategy, and critical thinking, as well as elective options such as design thinking and the innovation process, building business models, negotiation strategies, and overcoming resistance to change. Throughout the program, participants exchange ideas and collaborate on projects with small teams of like-minded, like-motivated peers, and engage with world-renowned Stanford GSB faculty, Silicon Valley leaders, coaches, thought leaders, and luminaries through regular live events, discussions, and facilitated feedback.
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Licenses & Certifications
Volunteer Experience
Publications
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12 Strategies To Turn Your Customer Service Into A Five-Star Experience
Forbes.com
See publicationThe adage “the customer is king” will always ring true, no matter what industry you’re in. A negative customer experience can lead to the demise of a business if its leaders can’t figure out how to fix it.
Fortunately, there are plenty of things you can do to improve your customer support. Below, 12 members of Forbes Coaches Council discuss the best ways for businesses to transform their customer service into a five-star experience. -
Lean Leadership: Career Advice For Entry- And Mid-Level Managers
Forbes.com
See publication"From my experience, it doesn't matter what industry you work in or your job function. Entry-level to mid-level management are typically rated in three categories: productivity, projects and people."
Languages
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English
Native or bilingual proficiency
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Spanish
Elementary proficiency
Organizations
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University of California, Riverside
Advisory Board Member
- PresentAdvisory Board Member for the University of California, Riverside's Design Thinking program.
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Forbes Coaches Council
Official Member
-Sharing insights on Operational Excellence with Forbes Coaches Council, an invitation-only organization for successful senior-level executives in the coaching industry.
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