Michael Fritsch, PMP

AI adoption is accelerating, but value realization remains uneven. Many organizations are experimenting with AI across tools and teams, yet struggle to translate that activity into consistent, measurable results.

In this Forbes Business Development Council article, I outline five execution breakdowns I see repeatedly: applying AI to unstable processes, focusing on tools instead of systems, misalignment with real workflows, weak governance, and pilots that never convert into operational… Show more

AI adoption is accelerating, but value realization remains uneven. Many organizations are experimenting with AI across tools and teams, yet struggle to translate that activity into consistent, measurable results.

In this Forbes Business Development Council article, I outline five execution breakdowns I see repeatedly: applying AI to unstable processes, focusing on tools instead of systems, misalignment with real workflows, weak governance, and pilots that never convert into operational discipline.

The common thread is not the technology. It’s the system surrounding it.

AI acts as a multiplier. When the underlying system is clear and aligned, it accelerates outcomes. When it’s fragmented, it exposes the gaps. Show less

Service teams often operate at full capacity, yet margins remain flat. This article challenges the overreliance on utilization as a performance metric and introduces a simpler, more effective approach to managing profitability.

By using an internal bill rate model, leaders can make cost, margin, and value visible in real time across all types of work—shifting focus from activity to outcomes.

The result is clearer decision-making, better alignment, and improved financial… Show more

Service teams often operate at full capacity, yet margins remain flat. This article challenges the overreliance on utilization as a performance metric and introduces a simpler, more effective approach to managing profitability.

By using an internal bill rate model, leaders can make cost, margin, and value visible in real time across all types of work—shifting focus from activity to outcomes.

The result is clearer decision-making, better alignment, and improved financial performance without adding complexity.

A practical perspective for operations and service leaders looking to simplify metrics and drive more profitable execution. Show less

In today's dynamic business landscape, the role of a sales professional is more intricate than ever. Before diving into a new sales role, it's crucial to align the position with your career aspirations, values, and expertise. Here are some pivotal questions to guide your decision:

How does the company define success?
What insights can you gather about top performers?
How is the compensation structured?
What's the depth of the sales process?
How is performance… Show more

In today's dynamic business landscape, the role of a sales professional is more intricate than ever. Before diving into a new sales role, it's crucial to align the position with your career aspirations, values, and expertise. Here are some pivotal questions to guide your decision:

How does the company define success?
What insights can you gather about top performers?
How is the compensation structured?
What's the depth of the sales process?
How is performance evaluated?
What support does the company offer its sales team?
What exactly does the role entail?
Are there any risks or barriers?
Do you genuinely believe in what you're selling? Show less

Michael Fritsch, PMP, offers invaluable insights into the world of technology implementation. Drawing from his vast experience, he emphasizes that success in tech is not just about the tool but how it's integrated into operations.

Key Takeaways:

Optimize Before Automating: Before embracing automation, it's crucial to ensure that existing processes are efficient. Refinement should precede technological enhancement.
Evaluate Specific Needs: Every project or group has unique… Show more

Michael Fritsch, PMP, offers invaluable insights into the world of technology implementation. Drawing from his vast experience, he emphasizes that success in tech is not just about the tool but how it's integrated into operations.

Key Takeaways:

Optimize Before Automating: Before embracing automation, it's crucial to ensure that existing processes are efficient. Refinement should precede technological enhancement.
Evaluate Specific Needs: Every project or group has unique requirements. It's essential to understand these nuances and select tailored solutions that cater to them.
Choose Tools in Alignment with Goals: The most effective tool is the one that resonates with specific needs and objectives. It's not about the most advanced tool, but the most appropriate one.
Engage with Stakeholders: Implementation often brings change. Engaging with all affected parties, especially frontline workers, ensures smoother transitions and better acceptance.
Adhere to a Timeline: Keeping momentum is vital. Clear timelines prevent enthusiasm from waning and ensure strategies remain up-to-date.
In a digital age where many transformations don't meet their goals, Fritsch's strategies serve as a guiding light. Whether you're part of a budding startup or a renowned Fortune 100 company, this article provides a roadmap to tech implementation success. Show less

How to choose between collaborative work management (CWM) software (like Smartsheet) and robotic process automation (RPA) to automate manual work and increase efficiency. I highlight strategies for business leaders to make the right decision.