Mark Sonkin, EMBA

Texas DOT CIO Ahn Sellidan and Texas Office of the Attorney General CIO Tina McLeod chatting on AI and the opportunities agencies and citizens.

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Tech Hiring Snapshot DFW 2025: Cybersecurity roles in DFW have grown 12% over the past year. But here’s the catch… the average time to fill is now 58 days. For hiring managers, that 2-month gap can mean: -Lost productivity -Burnout on existing team members -Risk of project delays (especially in security & compliance work) 💡 Tip: The most successful teams I work with don’t wait until the role is open to start recruiting. They keep a warm bench of pre-vetted candidates so when a role opens, they’re ready to move. If your team can’t afford a 2-month delay on critical hires, we should talk. My network is packed with cleared, certified, and ready-to-move tech talent in DFW. #TechHiring #CyberSecurity #DFWTech #StaffingSolutions #HiringTrends #TIG #TheIntersectGroup #TechStaffing

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The IT consulting landscape is being rewritten by AI at lighting pace. We’re moving from fragmented point products to end‑to‑end AI platforms that solve real business problems across smart cities, BFSI, manufacturing, retail, airlines and beyond. The conversation is shifting from “Which tool?” to “Which business outcome can we reimagine?” Look at Dell’s work with the City of Amarillo: the same AI‑driven capabilities that power a smarter city can transform IT helpdesks and call centers globally across domains. Today, as consumers, many of us dread IVRs — long menus, confusing options, no clear way to just “talk to someone”. Now imagine this instead: An interactive AI avatar that speaks your language of choice A natural, verbal conversation instead of pressing 1–2–3 Instant understanding of intent, context and emotion Seamless handoff to humans only when truly needed The result? Higher CSAT, lower wait times, and fewer escalations Reduced dependency on large night‑shift teams in low‑cost locations like India, Malaysia, and the Philippines. Optimized operating costs with a more scalable, resilient support model This is just one slice of the art of the possible with AI‑powered digital assistance. The world is shrinking at an unbelievable pace — and innovative AI business solutions will be at the center of every serious boardroom conversation. At Dell, we’re helping customers make this real fast: Start with a simple Proof of Concept on a single workstation Experience AI digital assistants live with your own use cases Quantify the business impact and cost optimization before scaling 🔗 Explore Dell’s digital assistance solutions: Digital Customer & Employee Experience with AI: https://lnkd.in/gnkHSChq If you’re driving transformation in IT, operations, CX, or digital and want to see this in action, let’s connect. We at Dell are keen to work with you and your teams to co-create the next generation of digital assistance for your business. Reach out — we’re happy to help you achieve your business outcomes. #AI #GenerativeAI #DigitalAssistant #CustomerExperience #ITConsulting #SmartCities #BFSI #Manufacturing #Retail #Airlines #DellTechnologies #DigitalTransformation #CostOptimization #iwork4dell https://lnkd.in/gFjWKmKg

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When I meet with SMB leaders across North Texas, one theme always comes up: they want partners who listen, not vendors who sell. That’s why I found Ep. 114 of Talk To Th3 Doc with Jose Duarte, CCIM so refreshing. The idea that “self-assessment is crucial for growth” isn’t just true in real estate—it’s true in IT partnerships too. Worth a listen if you’ve ever felt like service was treated as transactional. 📺 Watch it here: https://lnkd.in/gKiZWdmE #TalkToTh3Doc #BusinessDevelopment #DFWSMB #CustomerService #ConversationBeforeDecision

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Oracle executives discuss recent advances in AI agent development, while the Choctaw Nation of Oklahoma shares how using over 40 generative AI capabilities is streamlining key business processes and cultivating the next generation of leaders. More in Computer Weekly: https://lnkd.in/eq8CDXse

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