John McGee

CAI can be a game-changer—if done right. Join this exclusive, no-fluff session with two industry leaders: 👩‍💼 Donna Fluss – President, DMG Consulting LLC 🧠 Anne Jenkins – VP, Solutions Architecture, Teneo.ai They’ll unpack the real-world lessons that separate transformational CX success stories from CAI projects that fall short. This isn’t another hype session—it’s a conversation grounded in results. You’ll walk away with: 🔧 Practical implementation tactics that actually work ⚡ Speed-to-value strategies that don’t compromise compliance 🧭 Proven playbooks from high-performing enterprise deployments Webinar: CAI Implementation Best Practices That Deliver September 3 | 🕛 12:00 EDT / 18:00 CEST https://lnkd.in/dqTP3wwN The future of CX is already here. Make sure you’re doing it smarter. #ConversationalAI #CustomerExperience #CXStrategy #CAI #TeneoAI #DMGConsulting #ContactCenter #DigitalTransformation Spencer Noble Kristen McFadden Gandhi Patrik Rosenberg Anne Jenkins Howard Leary II Benjamin Kolz, PhD Tim Bartz Yoleidy Carvajal Ramazan Gurbuz Andrea Flores Miralles Iman Gozal M. Molly Poole John Perrin Chris McManus Graziella Gioia Michael Kenney Lee A. Kayne Jon Cedercreutz Henry Danser Jeff Mazur Per Ottosson Fredrik Törgren

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Good GCCs deliver savings. Great GCCs deliver growth Most GCCs are still chasing cost savings. The best GCCs are chasing market share. Great GCCs: 1. Accelerate revenue with innovation pods and faster product launches. 2. Drive Operational Excellence with scalable automation, lean processes, agility at scale. 3. Lead digital & AI transformation with COEs and data-driven insights. 4. Win the war for talent with future-ready skills and leadership pipelines. 5. Manage risk with resilience, compliance, and zero disruption. And here’s one key attribute of the great ones: Their leaders are focused on business, products, and customers — with less than 10% of their time on site operations. The outcome? A GCC that outpaces competitors—becoming a growth engine, innovation lab, and talent magnet. Where does your GCC stand—still saving costs, or shaping the future? Zinnov Namita Adavi Dipanwita Ghosh Karthik Padmanabhan ieswariya k Mohammed Faraz Khan

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Solution selling is a sales methodology that Mike Bosworth founded in the late 1980s from his experience at Xerox Corporation. From my experience, solution selling involves a lot of questioning and may disinterest your purchasers. Rather than selling specific products, salespeople leverage solution-selling leads with the benefits a custom solution can provide for the prospect.

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An important conversation you won’t want to miss! General Motor’s former supply chain exec + Resilinc's AI experts = real talk on disruption, resilience, and how AI is rewriting the playbook.

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As sales technology accelerates, so does the pressure to keep up. In this #HowToSucceed podcast, sales AI expert Jeremy Thomson shares how to apply technology in day-to-day selling without losing the human touch. You’ll learn: 🎯 How to balance technology with relationship-driven selling 🎯 What today’s CRM systems and digital tools make possible 🎯 How to integrate Sandler methods with modern sales tech 🎧 Listen now: https://lnkd.in/dXZGYGsx #SalesTechnology #AIinSales

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B2B sales are at a crossroads as buyers increasingly seek immediate, trust-building interactions over conventional sales funnels. Traditional methods are falling short; 70% of buyers conduct research before engaging with sales. Discover how AI can reshape buyer experiences, enhance trust, and move beyond outdated sales tactics. Companies must rethink their approach to meet the new expectations of intelligent, adaptive conversations. Read to stay ahead!

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Most leaders can point to dashboards, portals, and digital tools they launched. Very few can clearly show how those investments changed recurring revenue, service speed, or customer lifetime value. Digitization is an activity. Business outcomes are accountability. Real aftermarket transformation requires transparent KPI dashboards that track what matters: revenue growth trends, installed base performance, customer satisfaction trajectories, partner engagement health, and service contract renewal rates. These dashboards make invisible progress visible. They show which initiatives are driving ROI and which are just generating activity and create accountability across the organization. If service response times stay the same, renewals do not improve, and aftermarket revenue remains unpredictable, the problem is not technology. It is the absence of outcome ownership. The shift leaders need to make: Stop asking "what did we digitize?"  Start asking "what measurable outcomes changed because of it?" That is where real transformation begins. #AftermarketMetrics #DataDrivenLeadership #KPIAccountability #DigitalOutcomes #ServiceTransformation

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Every downturn tells a consistent story about leadership. What endures is unchanged, how we win keeps evolving. A quick look back at leadership lessons through the Great Depression, to the ’70s inflation crisis and the 2008–2009 financial crisis, to the 2020–2022 pandemic, one pattern jumps out: when the ground moves, the best leaders return to fundamentals...and update the methods. What hasn’t changed (the fundamentals): • Financial discipline: profitable growth, unit economics, scenario clarity. • Value creation & differentiation: solving the right problems for the right customers. • Customer experience basics: speed, reliability, outcomes. • Operating consistency: simple processes, common language, clear ownership, improve loops. • Clarity of vision & goals: focus beats activity. What has changed (the "how"): • Learning & curiosity: shorter cycles, test, learn, iterate beats set-and-forget. • Adaptability: tighter decision cadences, flexing resources as signals change. • People leadership: context-setting, psychological safety, coaching, ongoing re-skilling. • Community & ecosystem: partners, customer councils and peer networks to sense, learn, and scale faster. • Technology as force-multiplier across functions, go-to-market motions with speed and time to revenue, productivity as outcomes, and innovation as competitive advantage. In turbulent times, strategy still chooses where to play. Fundamentals keep us grounded. The how - our learning muscle, leadership temperament, and tech leverage determines our speed. Curious: For B2B leaders, what fundamental are you doubling down on right now, and what “how” are you changing? #Leadership #B2B #GoToMarket #SalesLeadership #DigitalTransformation #kornferry Dwayne, Brian, Farhan, Jacky, Yasuyo, Katy, Warren https://lnkd.in/gcMCtraG

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A bigger team won't bring you sales success, better performance will. Catch three seasoned revenue leaders in a forward-looking discussion on what it takes to thrive in a performance-centric market. Here’s what you’ll take away: 🎯 How leaders can drive performance through skills, coaching, and clear expectations 🤖 How AI and modern tools are shaping daily sales workflows 🚀 Habits and focus areas that set top performers apart 📺 Watch on-demand and equip your team to succeed in the next era of sales: https://lnkd.in/gDugDh3g #SalesPerformance #SalesWebinar #SandlerMethod

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