About
Transformation CEO / Board Member for the Banking Industry. The companies I've overseen…
Articles by John W.
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Four Ways Branch Self-Service Improves CX and Reduces Costs
Four Ways Branch Self-Service Improves CX and Reduces Costs
It should come as no surprise that self-service is catching on, especially given how costly it is to operate…
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3 Retail Strategies for the Post-Coronavirus Branch
3 Retail Strategies for the Post-Coronavirus Branch
Technology is key to providing a near touch-free experience in the branch and digitally, but many Financial…
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Had a great discussion twice this week on being fiscally responsible and the message around culture. Fiscal responsibility matters most when times…
Had a great discussion twice this week on being fiscally responsible and the message around culture. Fiscal responsibility matters most when times…
Liked by John W. Smith
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What a night! ✨ Thanks to everyone who joined us last night! Special thanks to our partners Rivel Banking Research and Tyfone, Inc. for bringing the…
What a night! ✨ Thanks to everyone who joined us last night! Special thanks to our partners Rivel Banking Research and Tyfone, Inc. for bringing the…
Liked by John W. Smith
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Every banker and their mother know that Chase seems to be the most respected and highest-performing national bank. But did you know that their…
Every banker and their mother know that Chase seems to be the most respected and highest-performing national bank. But did you know that their…
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In February of 2024, my wife and I moved home to North Carolina. Twenty-five years ago, we embarked on a journey that took us away from here. When…
In February of 2024, my wife and I moved home to North Carolina. Twenty-five years ago, we embarked on a journey that took us away from here. When…
Liked by John W. Smith
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Grateful to EJ Kritz for the invitation to speak at DBSI's 2026 Visionary Voices. You have a gift for bringing leaders together in a way that sparks…
Grateful to EJ Kritz for the invitation to speak at DBSI's 2026 Visionary Voices. You have a gift for bringing leaders together in a way that sparks…
Liked by John W. Smith
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Today marks my 25th anniversary at U.S. Energy. I work for a family‑owned business, and over the years it has truly felt like being part of a…
Today marks my 25th anniversary at U.S. Energy. I work for a family‑owned business, and over the years it has truly felt like being part of a…
Liked by John W. Smith
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We had THE BEST day meeting our UWM Family in Michigan! Thank you Mat Ishbia and UWM for welcoming us to your home! It was so special having our…
We had THE BEST day meeting our UWM Family in Michigan! Thank you Mat Ishbia and UWM for welcoming us to your home! It was so special having our…
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I can’t say enough about these two amazing humans. Melissa Brown and Robert Dozier sat in front of the biggest banks in the land and shared how they…
I can’t say enough about these two amazing humans. Melissa Brown and Robert Dozier sat in front of the biggest banks in the land and shared how they…
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Thirteen years ago, I walked into DBSI not fully knowing where the path would lead. Today, I’m closing that chapter with gratitude, pride, and a…
Thirteen years ago, I walked into DBSI not fully knowing where the path would lead. Today, I’m closing that chapter with gratitude, pride, and a…
Liked by John W. Smith
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Always love hearing EJ Kritz speak. Such a great and real dude. #FinancialBrandForum #DBSI The Financial Brand DBSI
Always love hearing EJ Kritz speak. Such a great and real dude. #FinancialBrandForum #DBSI The Financial Brand DBSI
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It’s with the utmost humility that I thank The Financial Brand Forum for once again trusting me to add value to the best conference in banking. To…
It’s with the utmost humility that I thank The Financial Brand Forum for once again trusting me to add value to the best conference in banking. To…
Liked by John W. Smith
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The Financial Brand Forum opening day did not disappoint. The opening keynote “Pardon the Finterruption” was full of insights, one that resonates…
The Financial Brand Forum opening day did not disappoint. The opening keynote “Pardon the Finterruption” was full of insights, one that resonates…
Liked by John W. Smith
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Excited to share how Kinective Sign has evolved over the past few years since IMM. Its end-to-end workflow integrations are transforming how banks…
Excited to share how Kinective Sign has evolved over the past few years since IMM. Its end-to-end workflow integrations are transforming how banks…
Liked by John W. Smith
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Phoenix does it best!! The whole city showed out for the Women’s Final Four 🏀 Special shout out to the Player 15 Group and everyone involved for…
Phoenix does it best!! The whole city showed out for the Women’s Final Four 🏀 Special shout out to the Player 15 Group and everyone involved for…
Liked by John W. Smith
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How much time do you have to spend in Vegas before they start calling it a residency? I'll be back Sunday (4/12) for the second time in two weeks…
How much time do you have to spend in Vegas before they start calling it a residency? I'll be back Sunday (4/12) for the second time in two weeks…
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We are sooooooo EXCITED to announce THE newest addition to our Team- Mr. Jeff King! If you have been in the biz, you know Jeff... Many years in the…
We are sooooooo EXCITED to announce THE newest addition to our Team- Mr. Jeff King! If you have been in the biz, you know Jeff... Many years in the…
Liked by John W. Smith
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I’m proud to have joined the Board of Advisors for the Carolina CU Initiative and would encourage my friends, especially those in FinTech, to support…
I’m proud to have joined the Board of Advisors for the Carolina CU Initiative and would encourage my friends, especially those in FinTech, to support…
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FF News | Fintech Finance
Eltropy Launches Unified, Self-Serve Payment System for Credit Unions and Community Banks “Community financial institutions are drowning in vendor relationships and transaction fees,” said Ashish Garg, Co-Founder and CEO of Eltropy. “Our customers were asking for a solution that could handle payments across collections, lending, and account servicing without adding another vendor to their existing stack. As part of the Unified Conversations Platform, Eltropy Payments delivers a fully integrated approach that reduces costs and improves the digital payment experience for consumers.” https://lnkd.in/eBicMw5x Steve Jensen Michael Pupil Laura Chambers Arun Rao Nandita Verma Abhishek Tiwari #fintech #finance #banking #paytech #payments #fintechnews #paymentsnews
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Tyfone, Inc.
Wolf & Company expands its financial institution advisory platform with the acquisition of The Kafafian Group, uniting strategy, operations, assurance and tax expertise under one brand to help banks and credit unions navigate rapid industry change. #FinancialServices #Banking #CreditUnions #Mergers #Advisory #FinTech https://bit.ly/4qJFeog
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The Washington Trust Company
Washington Trust has added Clover technology to its business banking solutions, giving merchants more tools to run their business and greater options for accepting credit cards and other digital payments from customers more securely. Businesses can sign up to use Clover’s all-in-one business operating system, which provides products specifically designed to make financial transactions in restaurants, services, and retail settings more convenient for both merchants and customers. Clover gives businesses more choices for how and where they can accept payments, from mobile card readers like Clover Go for on-the-go payments, to countertop systems like Clover Station Duo with dual screens for comprehensive business management. Each varies in portability and functionality, with options for features such as real-time sales report generation, inventory tracking, table management, order routing, and customer feedback. Clover technology is designed to enable PCI-compliant processing through the use of advanced encryption and fraud prevention tools. With Clover, end consumers will be able to use almost any payment method they prefer including credit and debit cards (chip, swipe, tap), contactless mobile wallets (Apple Pay, Samsung Pay, Google Pay) and a host of online payment options. Most Clover payments deposited into a Washington Trust business checking account will be available to those merchants as early as the next business day. “At Washington Trust, we’re committed to being a true partner to our business customers and supporting their operations by offering innovative technology and valuable tools for money management,” said Washington Trust Chairman and CEO Edward O. “Ned” Handy III. “We want to make it easy for our business customers to process payments and are pleased to offer Clover as part of our comprehensive suite of business banking solutions.” To learn more visit ▶️ https://ow.ly/vCUE50Xv7P5. _______________ What we value is you.® #WashTrust #BusinessBanking #RhodeIsland #iLuvRI #ShopLocalRI
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