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I help teams make breakthroughs in customer loyalty by addressing why customers leave—and…
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Ford was losing $1.5B a year. Deming walked in and said… “Quality isn’t a department. It’s a decision.” In 1981, Donald E. Petersen President of…
Ford was losing $1.5B a year. Deming walked in and said… “Quality isn’t a department. It’s a decision.” In 1981, Donald E. Petersen President of…
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Brent Adamson is a legend in the sales world. His books The Challenger Sale, The Challenger Customer, and The Framemaking Sale, have changed how…
Brent Adamson is a legend in the sales world. His books The Challenger Sale, The Challenger Customer, and The Framemaking Sale, have changed how…
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You must manage CSMs by their KPIs, right? Nope. It’s just more BS in CS. ⁉️ What???!! Results obviously depend on people. If they do better on…
You must manage CSMs by their KPIs, right? Nope. It’s just more BS in CS. ⁉️ What???!! Results obviously depend on people. If they do better on…
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I've been posting on LinkedIn over the years to help my audience with tips, insights and inspiration. But I can no longer help them here. Because…
I've been posting on LinkedIn over the years to help my audience with tips, insights and inspiration. But I can no longer help them here. Because…
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