Ed Powers

Ed Powers

Fort Collins, Colorado, United States
9K followers 500+ connections

About

I help teams make breakthroughs in customer loyalty by addressing why customers leave—and…

Services

Articles by Ed

  • Why Your Churn Numbers are Wrong

    Chances are you’re drawing the wrong conclusions from your churn metrics. Why? Conventional calculations don’t…

    5 Comments
  • Does Sales Get a Bum Rap?

    It’s easy to point the finger at salespeople, but when it comes to improperly set expectations, customers themselves…

  • Can Jedi Mind Tricks Work on Customers?

    It’s possible to nudge your customer to behave in the ways both of you want. Psychologists have long known the power of…

  • What is Value?

    It’s a term we use frequently in new or expansion sales: product value, business value, Time-to-Value. But what is it…

  • The Loyal Brain

    Scientists have discovered a distinct neural signature in the minds of loyal customers. Scans show particular a brain…

    2 Comments
  • Should I Stay or Should I Go?

    Besides lamenting life’s romantic complexities, The Clash sums up a customer’s decision whether to renew their software…

  • Customer Benchmarking Motivates Action

    Electric utility companies promoting power conservation programs discovered that simply informing consumers of their…

    1 Comment
  • The Best Time of Day to Close a Deal

    It's contract renewal time and you're in a dogfight. Things haven't gone well this year with your biggest customer and…

    1 Comment
  • How Customers REALLY Decide

    Conventional wisdom in Customer Success is that customers renew or expand their subscriptions based on the value they…

    1 Comment
  • My Churn Story

    As a consultant helping SaaS companies battle customer defections, I recently experienced firsthand the view from the…

    4 Comments

Activity

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Experience

  • Service Excellence Partners Graphic

    Service Excellence Partners

    Fort Collins, Colorado Area

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    Denver, Colorado, United States

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    Greater Denver Area

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    Greater Denver Area

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    Greater Denver Area

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    Greater Atlanta Area

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    Fort Collins, Colorado Area

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Education

Licenses & Certifications

Volunteer Experience

  • Organizer

    Colorado Customer Success

    - Present 12 years 5 months

  • The Founder Institute Graphic

    Mentor

    The Founder Institute

    - Present 11 years 7 months

  • Board Member

    RMPEx

    - 4 years

    Science and Technology

    Board Member and Examiner

Languages

  • French

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