SuccessHACKER

AI is rapidly reshaping post-sales teams, from automated workflows and predictive insights to AI-driven customer interactions. When AI is used to augment human work (rather than replace it), it can free teams to focus on what matters most: understanding customers, solving complex problems, and delivering meaningful outcomes. This month’s CS Mastermind, AI Augmentation in Post-Sales: Exploring Where Humans and Technology Meet, will explore how to successfully navigate the intersection of data and human relationships. 📅 May 20, 2026 ⏰ 11am PT/ 2pm ET Join hosts Andrew Marks and Kristi Faltorusso, along with a panel of industry pros, as they discuss: ⭐️ Post-sales activities best suited for AI augmentation ⭐️ Human judgment vs. automation and what takes priority, when ⭐️ How AI can help identify risk and opportunity earlier ⭐️ Preventing AI from undermining customer trust And more! Tune in as a panel of industry leaders addresses how you can strike the right balance between automation and human connection at your organization. Link in the comments below 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

🚨 Get the Customer Success Complete Bundle for 20% off until May 15! 🚨 Customer Success Complete includes the latest evolution of our critical flagship training program, CS Foundations, AND Value-Based Selling, giving you the complete skill set for a modern CS career. ⭐️ What’s CS Foundations? The CS Foundations Training and Certification Program is a complete evolution of the CCSM program that has trained 39,000+ CS professionals worldwide. As a CSM in 2026, your job includes carrying revenue targets, running executive business reviews, building expansion pipelines, and proving customer ROI in financial terms. CS Foundations gives you the system to do it. ⭐️ What’s Value-Based Selling? The Value-Based Selling Training Program teaches you to identify expansion opportunities through success planning, quantify customer outcomes with real metrics, and lead value conversations that feel natural, not pushy. You'll leave with a repeatable framework for growing revenue through the trust you've already built. With both of these programs under your belt, you'll build the strategic foundation to manage customers through every lifecycle stage, then layer on revenue skills to drive expansion. Learn everything you need to own both retention and growth with the Customer Success Complete Bundle! Use promo code 👉 SPRING20 to save 20% 👈 on your purchase at checkout. Offer expires May 15, so don’t wait. Link in the comments below 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

🔥 HOT TAKE: If you have revenue accountability (whether new business or existing account expansion), your client interactions should be grounded in business outcomes that your customer cares about, not product features. 86% of business buyers are more likely to buy when companies understand their goals, but most Sales and CS teams still lead with capabilities rather than outcomes. They're missing the business impact conversations that actually close deals. The cost of this skills gap is massive: → Deals stall because you haven't quantified the cost of inaction → Margins erode because negotiations anchor to price, not value → Sales cycles drag because urgency isn't tied to business impact Value-Based Selling closes this gap. Value-Based Selling isn’t a script or a single play. It's a system that connects discovery, planning, storytelling, influence, and negotiation into a single coherent framework: helping the customer realize and extend business value. Our Spring Sale runs through May 15, making it the perfect time to equip your team to master value-based conversations ahead of the Q3 planning cycle. 🌟 Save 20% now on Value-Based Selling Training 🌟Use code SPRING20 Don't head into your second half with the same skills gap that's costing you deals today. Get details in the comments below ⬇️ #successcoaching #customersuccess #Sales #SalesTraining #SalesStrategy

Driving outcomes and value realization starts with CS professionals clearly defining their role before ever entering a customer conversation. By aligning internal teams in advance and building shared product resources, CS can move beyond feature demonstrations and show up as the strategic, value-focused partner customers need. Check out this clip from the latest CS Mastermind, Beyond Features: Driving Outcomes and Value Realization, where panelist Amy Wheldon dives into the importance of setting boundaries and creating alignment across your organization. During this live online event, the panelists discussed: 🔷 “Value realization” in the context of Customer Success, Support, and Service 🔷 Uncovering what outcomes truly matter to each customer 🔷 Metrics or indicators that best reflect customer value and success 🔷 How frontline teams can reinforce value realization in everyday interactions And more! Watch the replay, read the transcript, and get the key takeaways on the SuccessCOACHING blog. Link in the comments below 👇 Meet the Host: 🌟 Andrew Marks Founder and CRO at SuccessHACKER Meet the Panelists: 🎙Amy W., Global VP of Customer Service at Randstad Enterprise 🎙De'Edra Williams, MBA CCO at Customer Success Revenue Frontier 🎙Guy Galon Chief Customer Success Officer at Obrela #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

The season for growing is here! Take advantage of our spring sale on career training today 💐 The Customer Success role has evolved to require revenue generation. Now, savvy CSMs are reaching for the skills that help them stay relevant and ahead of the curve for the future. Keep pace with the industry by getting 👉 20% off 👈 of our ✨ Value-Based Selling Training Program OR the Customer Success Complete Training Bundle! ✨ What is Value-Based Selling? The Value-Based Selling Training Program teaches you to identify expansion opportunities through success planning, quantify customer outcomes with real metrics, and lead value conversations that feel natural, not pushy. You'll leave with a repeatable framework for growing revenue through the trust you've already built. What is Customer Success Complete? Customer Success Complete bundles Value-Based Selling with the CS Foundations Training Program, giving you the complete skill set for a modern CS career. You'll build the strategic foundation to manage customers through every lifecycle stage, then layer on revenue skills to drive expansion. Learn everything you need to own both retention and growth. This is an opportunity you won’t want to miss! Learn to confidently increase revenue in your role with a great deal on Value-Based Selling or the Customer Success Complete Bundle! Use promo code SPRING20 to save 20% on your purchase at checkout. Offer expires May 15, so don’t wait. Link in the comments below 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Is your business missing critical opportunities in regular support interactions? When support reps focus solely on ticket resolution without strategic problem-solving, you're not just missing expansion opportunities; your customer is one step closer to churning. Transform your Support team from ticket-closers into strategic business partners with our revolutionary 🌟 CCSS Level 1 Support Training and Certification Program.🌟 This isn't just another training program. It's a complete mindset shift that converts everyday support interactions into powerful business growth opportunities. During this program, you and your team will dive into: 👉High-Stress Conversation Frameworks proven to turn your most challenging customer interactions into wins 👉Root Cause Resolution Methods that eliminate recurring issues and showcase your team's expertise 👉Strategic Communication Skills that build trust with customers and open doors to expansion And more! Every support interaction either builds or erodes customer lifetime value. Which side do your daily conversations fall on? Don't wait for another customer to churn. Invest in the training that equips your support representatives with the advanced skills they need to drive retention and discover expansion opportunities. Link in the comments below 👇 #successcoaching #customersuccess #customersupport #customerservice #customerexperience

Customers don't buy products; they buy outcomes. So why are so many CS, Support, and Service teams still leading with features? That's what we’re digging into during Beyond Features: Driving Outcomes and Value Realization, the next live CS Mastermind session. Host Andrew Marks and a panel of industry pros will discuss: 👉 “Value realization” in the context of Customer Success, Support, and Service 👉 Uncovering what outcomes truly matter to each customer 👉 Metrics or indicators that best reflect customer value and success 👉 How frontline teams can reinforce value realization in everyday interactions And more! When teams can effectively connect what customers are using to the outcomes they’re achieving, they become trusted partners instead of merely service providers. Don’t miss the next CS Mastermind, Beyond Features: Driving Outcomes and Value Realization 📅 Wednesday, April 15, 2026 ⏰ 11am PT/ 2pm ET Register for this session through the link in the comments below 👇 See you online this Wednesday! Meet the Panelists: 🎙Amy W., Global VP of Customer Service at Randstad Enterprise 🎙De'Edra Williams, MBA, CCO at Customer Success Revenue Frontier 🎙Guy Galon, Chief Customer Success Officer at Obrela #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

The job you're doing in 2026 isn't the job CS training was designed for. You're carrying revenue targets, running executive business reviews, building expansion pipeline, and proving customer ROI in financial terms. The CS pros who thrive in this environment don't wing it. They have a system. That's why we built CS Foundations, a complete evolution of the CCSM program that has trained 39,000+ CS professionals worldwide. It’s not just a refresh, it’s a ground-up rebuild for what the role has actually become. This on-demand certification delivers the full skill set today's CS role demands: ✅ 18 courses covering the complete customer lifecycle: from discovery through expansion ✅ Progressive exercises that build on each other in the way your accounts actually progress ✅ A capstone project that brings it all together, proving you can connect the full lifecycle If you're ready to operate at the level CS roles now demand, CS Foundations gives you the system to do it. Start now at the link in the comments 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Do you agree with what Andrew said? 🤔 During March’s CS Mastermind, Seamless Handoffs: Eliminating Gaps in the Customer Journey, co-host Andrew Marks posed a provocative question: 👉 What if broken handoffs are not avoidable accidents, but a symptom of a system designed to let customers slip through the cracks? 👈 Check out the clip above to get the full context, or follow the link to the SuccessCOACHING Blog to hear the answers our expert panelists gave! Be sure to comment your opinions and get the link to the replay below ⬇️ Meet the Co-Hosts: 🌟 Andrew Marks, Founder and CRO at SuccessHACKER 🌟 Kristi Faltorusso, Founder and CEO at Kristi Faltorusso Meet the Panelists: 🎙 David Ellin, Chief Customer Officer at Centric Leadership Strategies LLC 🎙 Eleni Vorvis, Fractional VP of Customer Success at CoachEm 🎙 McKayl Bergman, Customer Experience Professional #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Customers aren’t buying products; they’re seeking outcomes. But all too often, Customer Success, Support, and Service teams spend their time explaining features rather than focusing on the meaningful business results that clients will receive from their partnerships. When teams can effectively connect what customers are using to the outcomes they’re achieving, they become trusted partners instead of merely service providers. In the next CS Mastermind, host ✨ Andrew Marks✨ will be joined by a panel of CS pros–Amy Wheldon, De'Edra Williams, MBA and Guy Galon–to share strategies for moving beyond product features to consistently drive, measure, and communicate the business outcomes that matter to customers. During this live, online event, the panelists will discuss: ⭐ “Value realization” in the context of Customer Success, Support, and Service ⭐ Uncovering what outcomes truly matter to each customer ⭐ Metrics or indicators that best reflect customer value and success ⭐ How frontline teams can reinforce value realization in everyday interactions And more! Register today and mark your calendar for next Wednesday, April 15 at 11am PT/ 2pm ET! Link in the comments below. #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment