About
As CTO and Vice President of Marketing & Technology Strategy at Pegasystems, I see my…
Articles by Don
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From RPA to Agentic Automation: The Evolution of Enterprise Workflows
From RPA to Agentic Automation: The Evolution of Enterprise Workflows
The latest Forrester Wave™ for Task-Centric Automation Software marks a pivotal shift in how we think about automation.…
11 Comments -
Breaking the code: The power of GenAI and model-driven software
Breaking the code: The power of GenAI and model-driven software
Recently, I wrote about the risks created by low code platforms that are using generative AI as code or script…
4 Comments -
AI lets anyone generate code. That isn’t a good thing.
AI lets anyone generate code. That isn’t a good thing.
Like everyone in tech, I’ve been closely following the advancements in generative AI. While AI is not new – some of us…
27 Comments -
What does automation look like in a world that’s increasingly unpredictable?
What does automation look like in a world that’s increasingly unpredictable?
The early days of process automation followed a predictable pattern: a, then b, then c, and if then, d, e, and f. But…
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How Digital Transformation Has Made Us More Resilient
How Digital Transformation Has Made Us More Resilient
We all deserve a pat on the back. A thumbs up.
6 Comments -
How improv enhances communication
How improv enhances communication
Before I was a CTO – before I was ever employed in technology – I was an improviser. If you don’t already know – and…
13 Comments -
Making end-to-end accountability count
Making end-to-end accountability count
Accountability has never been more important. Your customers need to know they can count on you.
7 Comments -
Friction-free
Friction-free
Things are really hard right now for both organizations who are trying to service their customers and for customers who…
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Easy does it
Easy does it
When I started writing this post a few weeks ago, we were living in a drastically different world than we are today…
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Becoming client-centric
Becoming client-centric
In today’s world, being client-centric is more important than it’s ever been – because your customers really need you…
3 Comments
Activity
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First time in the Academic Director seat. I've participated in this program before. Contributed from the side. But co-directing it with the esteemed…
First time in the Academic Director seat. I've participated in this program before. Contributed from the side. But co-directing it with the esteemed…
Liked by Don Schuerman
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So true I had to repost- PegaWorld 2026- is a must GO
So true I had to repost- PegaWorld 2026- is a must GO
Liked by Don Schuerman
Licenses & Certifications
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Certified System Architect
Pegasystems
Volunteer Experience
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Advisor
Museum of Science
- Present 5 years
Education
The Museum Advisors of the Museum of Science are a group of community leaders and friends with a special interest in science, technology, and education who support the mission of the Museum.
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Publications
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Dynamic Case Management for Dummies
Wiley & Sons
This reference work on Dynamic Case Management was authored in conjunction with my Pega colleagues. Read it now and you'll see how powerful and effective Dynamic Case Management is for business.
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Intelligent BPM Systems: Impact and Opportunity
FutStrat.com
"The Process of Everything" - Chapter in the iBPMS Handbook detailing how Business Process Management and Case Management intersect with the Internet of Everything.
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Languages
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Spanish
Elementary proficiency
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German
Elementary proficiency
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Rachel Boskovitch
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Stanley Chan
🗓 Weekly Recap on Anthropic 1️⃣ Sets Claude as default model across ServiceNow AI workflows, rolling out to 29,000 employees. 2️⃣ Partners with UK government to deploy Claude on GOV.UK, strengthening public sector trust. 3️⃣ Expands Claude Excel add-in to Pro subscribers, boosting analyst productivity and retention. 🚀🚀🚀 #Anthropic #Weekly #Recap
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Franck Poisson
Pega Founder and CEO Alan Trefler joins Bloomberg Intelligence for an in-depth interview on its Tech Disruptors podcast where they discuss Pega's history and market dynamics, how Pega leverages AI as a true differentiator, and where Alan sees the industry going in the future. https://lnkd.in/eRhuAj_F
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