Derek Downs

Is your pricing team too busy to handle a pricing process review or a pricing system upgrade project right now? Economic and tariff uncertainty pushing out key decisions? Some information here from Canidium's Chris Keenan about why and how to avoid kicking the can down the road when it comes to pricing processes and systems.

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The broadband industry has some incredible stories behind it. Our newest Empowered by Sonar documentary tells the story of InfoWest‎, a company that has been helping connect communities in Southern Utah for more than three decades. From university labs and dial-up modems to fiber networks powering businesses and schools today — it’s a great look at how far the industry has come. Please give it a watch if you have a few minutes.

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The role of distributors is undergoing a fundamental shift, becoming less about logistics and more about orchestration, integration and insight, according to Frank Vitagliano. “The ecosystem has gotten so complex over the past five or six years,” Vitagliano, CEO of the Global Technology Distribution Council (GTDC), told CJ Fairfield. “Somebody’s got to orchestrate all of that. Somebody’s got to manage the relationships, link all the partners together. Distributors do that.”

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Could not be more excited to invite as a member of the Agentforce for Service Partner Advisory Board all partners to listen to this new Salesforce product announcement! It's not often you see from up close the rise of a new (and super exciting) product suite, that is build Agentic first, and will no doubt, shake up how contact centres will run in the future!

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The old debate of onshore vs. offshore is outdated. Competitive advantage now comes from a hybrid model that delivers speed, scale, and alignment, all at once. 👇 Here’s how we do it at Ccube. #HybridDelivery #EnterpriseTech #GlobalEngineering #DigitalExecution #CXOstrategy #TechDelivery #GenAIatScale #BFSItransformation #AppsDataAI #Ccube #TechLeadership #OffshoreInnovation #DigitalOps #SoftwareDeliveryExcellence #24x7Engineering

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Expereo is proud to partner with Louisiana Pacific (LP) Building Solutions to deliver high-speed, resilient connectivity to 16 of their remote mills across North America, through Expereo’s Managed LEO satellite solution and Starlink technology. Our enterprise-grade approach means rapid deployment – just six weeks from order to go-live – plus seamless backup connectivity and real-time data reporting. If the main connection fails, our automatic failover will keep operations running smoothly, ensuring business continuity and confidence. This partnership is about more than just technology - it’s about empowering LP Building Solutions to grow, innovate and lead in digital manufacturing. Expereo is committed to helping manufacturers stay connected and competitive, wherever they operate.  Ready to see what the Expereo effect can do for your business? The future of manufacturing is always-on, anywhere in the world. Read more about the case study here: https://lnkd.in/exCg3iRY #LouisianaPacific #Connectivity #Manufacturing #CaseStudy

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💡 PreSales Tip: Spend the first 5 minutes of your discovery call building trust, not extracting data. Here’s a simple structure that works wonders 👇  🔸 Connect — Light personal intro, genuine curiosity  🔸 Context — Share a quick 30-sec framing of why the call matters  🔸 Calibrate — Ask one thoughtful opener like: “What’s the #1 outcome that would make this conversation valuable for you today?” This single question often surfaces pain points that 30 mins of scripted Q&A won’t. Discovery isn’t interrogation — it’s co-creation. What’s your favorite opener to make prospects drop their guard? 👇 #PreSales #DiscoveryCalls #SalesEngineering #TechSales #GTM

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This customer story that Aaron Webb - Sr. Solutions Director at GSI, Inc. shared really captures something we see often with enteprises using Swift. Priorities change midstream (in this case from approval routing to a customer portal) and instead of resetting everything, the customer simply reprioritizes them and keeps moving forward. That ability to adapt without losing momentum is the real opportunity that the power of no-code unlocks. Aaron’s point about putting tools in the hands of SMEs is also critical. When customers can quickly design and launch, ideas don't stay theories anymore. They become realities and the teams can iterate them further. Great example of what "innovation agility" looks like in practice.

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