Davia Temin

Davia Temin

New York, New York, United States
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A highly effective, experienced, ethically based global marketing, risk, reputation, and…

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Activity

Experience

Education

Licenses & Certifications

Publications

  • Crisis of the Week: United Airlines Faces Turbulence Amid Federal Probe

    Wall Street Journal

    “‘By the book,’ is how United Airlines said it conducted its investigation of former CEO Jeff Smisek, and by the book is how its board and new CEO have handled every communication regarding management changes. Communications have been textbook–word-perfect, well-vetted and bloodlessly on message. But there are times when ‘by the book’ is simply not enough to do the job, and this is one of them. Extraordinary measures are needed.

    “United Airlines, especially since its merger with…

    “‘By the book,’ is how United Airlines said it conducted its investigation of former CEO Jeff Smisek, and by the book is how its board and new CEO have handled every communication regarding management changes. Communications have been textbook–word-perfect, well-vetted and bloodlessly on message. But there are times when ‘by the book’ is simply not enough to do the job, and this is one of them. Extraordinary measures are needed.

    “United Airlines, especially since its merger with Continental, has systematically destroyed customer trust and taught the public to disbelieve its rhetoric. Dead last in customer satisfaction rankings, it still said its skies were friendly. Before his ouster, Mr. Smisek was featured on the in-flight safety video telling fliers how much they were valued. Yet, just having gone through the boarding and flying experience, customers knew that wasn’t true. So, it will take extraordinary action on the part of United to rebuild trust, not just words. And the new CEO’s letter to customers simply promised that United would reach the floor of acceptable service, not the ceiling.

    “To rebuild trust, new CEO Oscar Munoz will have to reinvigorate the United brand and demand that every interaction and communication made by United personnel lives up to that brand. It will take a 180-degree reversal. United will have to write a new book, and prove to us all that its words are backed by action.”

    See publication

  • Resilience -- New Research Helps Us Bounce Back Quicker, Better From Life's Trials And Tragedies

    Forbes.com

    How do we become more resilient leaders, executives, entrepreneurs, parents, people? Here’s a checklist, informed by new brain research:

    See publication

  • Airbnb Meets The Bates Motel: Crisis Lessons For The Overly Trusting Traveler

    Forbes.com

    “Trust is hard won but easily lost,” the saying goes. But in the new sharing economy, it actually might be the exact opposite: trust is too easily given, and too hard lost. And the lessons, to individuals as well as companies, are tough ones. So, what lessons should companies, and the consumers who patronize them, learn?

    See publication

  • You Have 15 Minutes To Respond To A Crisis: A Checklist of Dos And Don'ts

    Forbes.com

    When a crisis hits, how you respond in the first 15 minutes can make or break your organization – and your reputation.

    While we all know that crisis management training is critical for leaders and boards today, much of it still tends to be shopworn, focusing on the lessons of yesterday. The new climate of ultra urgency is rarely emphasized sufficiently.

    Yet I have found that in those first 15 minutes of a crisis your response must be exactly the right message, delivered in exactly…

    When a crisis hits, how you respond in the first 15 minutes can make or break your organization – and your reputation.

    While we all know that crisis management training is critical for leaders and boards today, much of it still tends to be shopworn, focusing on the lessons of yesterday. The new climate of ultra urgency is rarely emphasized sufficiently.

    Yet I have found that in those first 15 minutes of a crisis your response must be exactly the right message, delivered in exactly the right words, to the right audiences, in just the right way – or you will have to deal with your mistakes for days, weeks, even months to come.

    Immediate response and indelible accountability – that’s a tall order for any leader.

    See publication

  • Kindness Amidst Conflict; Respect Across Diversity

    Forbes.com

    Have you noticed how the world seems to be getting nastier and nastier? Not just over social media or prime time television, but everyday — as authority becomes less trustworthy, and attacks against leaders, as well as anyone who seems “different,” turn more personal, ugly and destructive.

    If I don’t “like” what you have to say, or you disagree with me in any way, I can take to Yik Yak, or almost any social media platform, and anonymously eviscerate you.

    See publication

  • Reputation Agenda for Directors: A 20-Point Plan for Boards to Address Reputational Risk

    Temin and Company

    Corporate reputation has become one of the biggest, albeit intangible, assets or liabilities a company has. We believe that corporate boards are an important engine of reputation, not just its monitors.

    See publication

  • Women and Power: Seven Ways Powerful Women Survive

    American Banker

    As women's progress to leadership positions has stalled in many industries, this article seeks to identify some of the unstated, more charged reasons why. An aggregation of many pieces of research from major academics and universities, the totality gives us new insight on the impediments to women's progress, and how to break through them.

    See publication

  • "Rebuilding Trust in the Financial Markets"

    TRUST INC.: Strategies for Building Your Company's Most Valuable Asset / Next Decade Press

    This chapter by Davia Temin contains a prescription for how to rebuild trust in the financial markets, even after five years.

    See publication

  • 10 leadership lessons for crisis management

    ABA Banking Journal

    A re-evaluation of conventional wisdom in crisis management, especially for financial institutions. Whereas convention might offer a limited range of responses to crisis, the magnitude and complexity of emerging situations dictates a new approach...

    See publication

  • What Makes Up a Reputation – and What Must Board Directors Know about Reputational Risk

    Boards & Dirctors

    Reputation is a hard concept to circle, especially at the governance level. How can directors, boards and executives define and influence it? Here are 20 suggestions from this long-time advisor to boards on corporate reputation.

    See publication
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Projects

  • The Role Of Boards In Crisis: 10 Steps For Directors Before, During And After Crisis

    Starting as a service for clients, and then an article on Forbes.com, this thought piece, along with two others ("Reputation Agenda for Directors" and "What Boards Must Know About Social Media") are included in the upcoming book "Women on Board: Insider Secrets to Getting on a Board and Succeeding as a Director," by Nancy Calderon and Susan Stautberg, to be published in January of 2015.

    See project

  • U.S. Department of State Global Entrepreneurship Program -- Delegate

    In partnership with Greece, the U.S. Department of State’s Global Entrepreneurship Program (GEP), and the U.S. Embassy in Athens led an Entrepreneurship Delegation to Greece in April 2014. The delegation was led by GEP Director Caron DeMars, of the State Department’s Bureau of Economic and Business Affairs.

    The U.S. Department of State sent 11 prominent U.S. investors and role-model entrepreneurs–along with several U.S. government employees – to meet with senior Greek officials and the…

    In partnership with Greece, the U.S. Department of State’s Global Entrepreneurship Program (GEP), and the U.S. Embassy in Athens led an Entrepreneurship Delegation to Greece in April 2014. The delegation was led by GEP Director Caron DeMars, of the State Department’s Bureau of Economic and Business Affairs.

    The U.S. Department of State sent 11 prominent U.S. investors and role-model entrepreneurs–along with several U.S. government employees – to meet with senior Greek officials and the Greek private sector, including Google, Pfizer, The Boston Consulting Group, Pereaus Bank, and a number of Greek SMEs. The delegation discussed the key entrepreneurial opportunities and challenges for Greece. The delegation also met one-on-one and with groups of local entrepreneurs to promote their participation in key areas of entrepreneurship development.

    The Global Entrepreneurship Program (GEP) is a U.S. State Department-led effort to promote and spur entrepreneurship by catalyzing and coordinating private sector and U.S. Government programs to support entrepreneurs around the world. It benefits Americans by developing new markets for U.S. goods and services abroad, diversifying the U.S. supply chain to a greater number of countries, encourages direct foreign investment into the United States, and creates a more stable world by bolstering global economic prosperity.

    GEP supports establishing integrated entrepreneurial ecosystem by focusing on seven key areas of entrepreneurial development: 1) identifying opportunities, 2) training aspiring entrepreneurs, 3) connecting and sustaining them, 4) assisting with access to funding, 5) enabling policy decisions, 6) facilitating market access, and 7) celebrating entrepreneurial successes.

    Other creators
    See project

  • "MORE Don'ts of Corporate Social Media" on Forbes.com

    - Present

    Our new series of more mistakes organizations make using social media, and their corollaries -- new best practices for every organization. Ongoing in November and December of 2013. So far:
    # 1: Don't Ignore Your Best Co-Branding Opportunity -- Your Employees
    # 2: Don't Confuse 'Thought Leadership' with 'Branded Content' or 'Native Advertising'
    # 3: Don’t Waste Your Time(line): Maximizing Your Own Viral Potential For Thought Leadership
    # 4: Don’t Think You’re Anonymous – Unless…

    Our new series of more mistakes organizations make using social media, and their corollaries -- new best practices for every organization. Ongoing in November and December of 2013. So far:
    # 1: Don't Ignore Your Best Co-Branding Opportunity -- Your Employees
    # 2: Don't Confuse 'Thought Leadership' with 'Branded Content' or 'Native Advertising'
    # 3: Don’t Waste Your Time(line): Maximizing Your Own Viral Potential For Thought Leadership
    # 4: Don’t Think You’re Anonymous – Unless You’re Really Anonymous: #4 Of ‘10 More Don’ts Of Corporate Social Media’
    Coming on Monday:
    # 5: Don’t Waste Your Money – Advertise Intelligently:
    # 6: More Don’ts of Corporate Social Media.

    Other creators
    See project

  • Reputation Agenda for Directors: A 20-Point Plan for Boards to Address Reputational Risk(Link)

    Reputation is a hard concept to circle, especially at the governance level. Some try to quantify it by share price, business process metrics, or a complex algorithm of risk factors. Others equate it directly to brand equity. Still others, to fulfilling a social contract of trust with the public. And on Wall Street trading floors, traders will often yell out, at the beginning of a trade, “What kind of a name does it have?” as a way of encapsulating a company’s gestalt – the conventional wisdom…

    Reputation is a hard concept to circle, especially at the governance level. Some try to quantify it by share price, business process metrics, or a complex algorithm of risk factors. Others equate it directly to brand equity. Still others, to fulfilling a social contract of trust with the public. And on Wall Street trading floors, traders will often yell out, at the beginning of a trade, “What kind of a name does it have?” as a way of encapsulating a company’s gestalt – the conventional wisdom of just how investible it is.
    But no matter how you define it, corporate reputation has become one of the biggest, albeit intangible, assets or liabilities a company has, and thus an important consideration for the board of directors.

    See project

  • 10 Don'ts of Corporate Social Media

    - Present

    A set of recommendations and best practices for those in the corporate world looking to venture into the world of social media.

    Other creators
    See project

  • Judging Judgement — Forbes.com article https://www.forbes.com/sites/daviatemin/2024/01/15/judging-judgment-how-can-leaders-know-whose-advice-to-trust-in-crisis-situations/

    -

    Judging Judgment: How Can Leaders Know Whose Advice To Trust In Crisis Situations? As a leader, you are only as good as the worst advice you take. The art of figuring out how to judge judgement can make all the difference to the performance of a Corporate CEO, College President, or political contender.

  • “Reputation Matters” White Papers. https://www.teminandcompany.com/white-papers/

    -

    Temin and Company’s “Reputation Matters” White Papers seek to offer deeper insight on a wide range of topics we help clients address, from marketing and social media strategy, to how best to prepare for a crisis before it happens, to handling a crisis once it has occurred. The series consists of over 25 thought pieces. Most recent: “Concentrate On Your Reputation, Not Brand: Brands Are For Products (and Cattle), Reputations Are For People” https://www.teminandcompany.com/white-papers/

Honors & Awards

  • 2019 NACD Board Leadership Fellow

    National Association of Corporate Directors

    The gold standard certificate for corporate board members

  • 2018 Enterprising Woman of the Year

    Enterprising Woman Magazine

  • Woman of Power and Influence

    NOW - National Association of Women

    In June of 2017, honored by NOW at a gala dinner in New York City with their 2017 Woman of Power and Influence Award/

  • 2017 Lifetime Achievement Award and 2017 Top Thought Leaders in Trust

    Trust Across America; Trust Around the World

    "The awards celebrate professionals who are transforming the way organizations do business. They inspire organizations to look more closely at their higher purpose...to create greater value for, and trust from all of their stakeholders, and understand trust is a "hard currency" with real returns."
    Www.trustacrossamerica.com

  • Lifetime Achievement Award

    Trust Across America - Trust Around the World

    Named one of the “Top 100 Thought Leaders in Trustworthy Business” for the fifth consecutive year, reputation and crisis strategist and leadership coach Davia Temin has been honored by Trust Across America-Trust Around the World with its 2017 Lifetime Achievement Award.

  • Top 100 Thought Leaders in Trustworthy Business Behavior

    Trust Across America; Trust Across the World

    For the third year in a row, chosen as one of the top thought leaders in trustworthy business behavior.

  • Pinnacle Gold Award for Leadership

    Girl Scout of Greater New York

    Chosen to receive the Pinnacle Award for Leadership, the top leadership honor from Girl Scouts of NY, for serving as a role model and mentor to girls and women leaders in business and the community. Award presented on April 29, 2015 at the 1,000-attendee Girl Scouts Gala at Cipriani's in New York City.

  • U.S. Department of State Global Entrepreneurship Program – Delegate

    US Department of State

    Chosen as a Delegate to Greece in the US Dept. of State Global Entrepreneurship Program

  • Top 100 Thought Leaders in Trustworthy Business Behavior

    Trust Across America

    In January of 2014 -- selected by Trust Across America for the second year running as one of the "Top 100 Thought Leaders in Trustworthy Business Behavior," a "group that can genuinely transform the way organizations do business...Each recipient has made an extensive and positive contribution to building trust in business."

  • Top 100 Thought Leaders in Trustworthy Business Behavior

    Trust Across America

    In January of 2013 -- selected  by Trust Across America as one of the "Top 100 Thought Leaders in Trustworthy Business Behavior," a  "group that can genuinely transform the way organizations do business...Each recipient has made an extensive and positive contribution to building trust in business."

  • Trailblazer Award -- 30 Outstanding Women

    The National Council for Research on Women

    Named one of 30 Outstanding Women in the world by the National Council for Research on Women, for helping girls and women's leadership

  • Woman of Distinction

    Girl Scouts of Greater New York

    Honored as Woman of Distinction at GSNY's 15th Anniversary Women of Distinction Gala

  • Gold Award Keynote Speaker

    Girl Scouts of New York

Languages

  • English

    Native or bilingual proficiency

  • French

    Full professional proficiency

  • Spanish

    Limited working proficiency

  • Italian

    Elementary proficiency

  • Klingon

    Elementary proficiency

Organizations

  • Girl Scouts of Greater New York

    Board Member; Chair, Board Development Committee;Executive Committee, Governance Committee

    - Present

    Girl Scouts of Greater NewYork, as well as Girl Scouts of the USA, where I served as First Vice Chair for 9 years, help to create girls of courage, confidence and character, to help make the world a better place. And don't we all need that now.

  • NACD - National Association of Corporate Directors

    Member

    - Present

    Organization promoting best practices in corporate and nonprofit governance.

  • Swarthmore College

    Board Member

    - Present

    Since its founding in 1864, Swarthmore College has given students the knowledge, insight, skills, and experience to become leaders for the common good. Offering a liberal arts and engineering curriculum, the College is private, yet open to all regardless of financial need. It is also decidedly global in outlook, drawing students from around the world and all 50 states. The diversity of perspectives represented by Swarthmore students, faculty, and staff - including different viewpoints…

    Since its founding in 1864, Swarthmore College has given students the knowledge, insight, skills, and experience to become leaders for the common good. Offering a liberal arts and engineering curriculum, the College is private, yet open to all regardless of financial need. It is also decidedly global in outlook, drawing students from around the world and all 50 states. The diversity of perspectives represented by Swarthmore students, faculty, and staff - including different viewpoints, identities, and histories - contributes to the community's strong sense of open dialogue and engagement with ideas and issues.

  • Harvard Kennedy School Women's Leadership Board

    Board Member

    - Present

    Comprised of women from the most senior levels of government, business, professions, and the non-profit sector across the globe, members of the Women’s Leadership Board serve as key supporters and advisers to Harvard Kennedy School’s Women and Public Policy Program (WAPPP), a global leader in groundbreaking gender research, teaching, training and outreach. WAPPP asks what we can do to create gender equality and improve the lives of women and men around the world. WAPPP focuses on rigorous…

    Comprised of women from the most senior levels of government, business, professions, and the non-profit sector across the globe, members of the Women’s Leadership Board serve as key supporters and advisers to Harvard Kennedy School’s Women and Public Policy Program (WAPPP), a global leader in groundbreaking gender research, teaching, training and outreach. WAPPP asks what we can do to create gender equality and improve the lives of women and men around the world. WAPPP focuses on rigorous, high-impact research, teaching and outreach on how to close gender gaps in economic opportunity, political participation, health and education through public policy, organizational practices and leadership.

  • ProPublica

    Business Advisory Board

    - Present

    Pulitzer-prize winning ProPublica is an independent, non-profit newsroom that produces investigative journalism in the public interest. Our work focuses exclusively on truly important stories, stories with “moral force.” We do this by producing journalism that shines a light on exploitation of the weak by the strong and on the failures of those with power to vindicate the trust placed in them.

  • Women Corporate Directors

    Advisory Board Member and Member

    - Present

    WomenCorporateDirectors (WCD) is the only global membership organization and community of women corporate directors. Our mission is to continue to expand the WCD community through leadership, diversity, education, and best practices in corporate governance. WCD fosters our international network by providing an intimate and trusted community to learn, brainstorm and problem-solve global issues. With over 1,800 members who serve on over 2,600 boards, WCD membership provides a unique opportunity…

    WomenCorporateDirectors (WCD) is the only global membership organization and community of women corporate directors. Our mission is to continue to expand the WCD community through leadership, diversity, education, and best practices in corporate governance. WCD fosters our international network by providing an intimate and trusted community to learn, brainstorm and problem-solve global issues. With over 1,800 members who serve on over 2,600 boards, WCD membership provides a unique opportunity for networking, making new friends, and learning from the intellectual capital of accomplished women from all over the world. Our website is a resource for member news, open board positions, speaking opportunities, archived speeches and a complete member directory.

  • Committee for Economic Development

    Trustee

    - Present

    The Committee for Economic Development (CED) is an independent, non-profit, non-partisan American think tank based in Washington, DC. Its membership consists of senior corporate executives and university leaders. According to its mission statement, the organization is "dedicated to policy research on the major economic and social issues of our time and the implementation of its recommendations by the public and private sectors."

  • Video Volunteers

    Chair of the Board

    - Present

    Empowering Community Voices through training in critical thinking and creativity. Our international community media organization equips women and men in underdeveloped areas with critical thinking, creative, activist and video journalism skills, enabling entire communities to expose underreported stories from their communities and take action to right the wrongs of poverty, injustice and inequality. In India, we have created the largest, most diverse network of salaried Community Producers in…

    Empowering Community Voices through training in critical thinking and creativity. Our international community media organization equips women and men in underdeveloped areas with critical thinking, creative, activist and video journalism skills, enabling entire communities to expose underreported stories from their communities and take action to right the wrongs of poverty, injustice and inequality. In India, we have created the largest, most diverse network of salaried Community Producers in the world. Content produced by these fully-trained individuals has been broadcast in mainstream media and is regularly screened online and for hundreds of thousands of people during local events in disadvantaged communities throughout India.

  • Girl Scouts of the USA

    First Vice Chair of the Board

    - Present

    Girl Scouts of the United States is the 101-year-old leadership organization for over 3.2 million girls and women, with over 59 million living alumnae, dedicated to creating girls of courage, confidence and character. In Girl Scouts, girls discover the fun, friendship, and power of girls together. Through a myriad of enriching experiences, such as extraordinary field trips, sports skill-building clinics, community service projects, cultural exchanges, and environmental stewardships, girls grow…

    Girl Scouts of the United States is the 101-year-old leadership organization for over 3.2 million girls and women, with over 59 million living alumnae, dedicated to creating girls of courage, confidence and character. In Girl Scouts, girls discover the fun, friendship, and power of girls together. Through a myriad of enriching experiences, such as extraordinary field trips, sports skill-building clinics, community service projects, cultural exchanges, and environmental stewardships, girls grow courageous and strong. Girl Scouting helps girls develop their full individual potential; relate to others with increasing understanding, skill, and respect; develop values to guide their actions and provide the foundation for sound decision-making; and contribute to the improvement of society through their abilities, leadership skills, and cooperation with others

  • Girl Scouts of the USA

    Chair of National Board Fund Development

    - Present

    Responsible for the origination of the $1 Billion Campaign for Girl Scouts' 100th Year Anniversary

  • Knight-Bagehot Fellowship for Business Journalism at Columbia Journalism School

    Board Member

    - Present

    In scope and depth, the most comprehensive business journalism fellowship. The Knight-Bagehot Fellowship in Economics and Business Journalism offers qualified journalists the opportunity to enhance their understanding and knowledge of business, economics and finance in a year-long, full-time program administered by the journalism school. Fellows take courses at Columbia's graduate schools of journalism, business, law and international affairs; participate in off-the-record seminars and dinner…

    In scope and depth, the most comprehensive business journalism fellowship. The Knight-Bagehot Fellowship in Economics and Business Journalism offers qualified journalists the opportunity to enhance their understanding and knowledge of business, economics and finance in a year-long, full-time program administered by the journalism school. Fellows take courses at Columbia's graduate schools of journalism, business, law and international affairs; participate in off-the-record seminars and dinner meetings with corporate executives, economists and academics; and attend briefings and field trips to New York-based media companies and financial institutions.

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