Dan Gottlieb

One of the biggest myths in GTM: “If it works for Sales comp, it’ll work for Customer Success.” Not anymore. Thought leaders across RevOps are now asking a better question: What behaviors strengthen customer loyalty, adoption, and lifetime value—and how should we design compensation around them? In this article, we explore the emerging best practice, which uses ✔️ NRR as the north star ✔️ GRR as the stability metric ✔️ LTV as the strategic outcome ✔️ Simplicity as the trust-builder At Fullcast, we believe the future of CS compensation is not about paying more. It’s about paying smarter, in a way that reinforces a durable, recurring revenue model. Here’s why: https://lnkd.in/gSSrDCXG Fullcast #customersuccess #revops #plantopay #revenueintelligence #salesintelligence

One of the biggest myths in GTM: “If it works for Sales comp, it’ll work for Customer Success.” Not anymore. Thought leaders across RevOps are now asking a better question: What behaviors strengthen customer loyalty, adoption, and lifetime value—and how should we design compensation around them? In this article, we explore the emerging best practice, which uses ✔️ NRR as the north star ✔️ GRR as the stability metric ✔️ LTV as the strategic outcome ✔️ Simplicity as the trust-builder At Fullcast, we believe the future of CS compensation is not about paying more. It’s about paying smarter, in a way that reinforces a durable, recurring revenue model. Here’s why: https://lnkd.in/gSSrDCXG Fullcast Ebsta (now part of Fullcast) #plantopay #revops #gotomarket #revenueintelligence

Preparation wins deals. Now there’s a smarter way to practice sales conversations anytime, anywhere. 💬⚡ The Sandler AI Roleplay Coach® tool delivers adaptive, real-world scenarios and instant feedback to help sellers improve fast. It’s an effective way to build confidence, consistency, and coaching at scale. Anytime, anywhere. 🎥 See it in action! #SalesRoleplay #SalesCoaching #SalesSuccess

Want to close more renewals without chasing them? Start showing value. Not just doing work. Most CSMs miss this. They focus on activity, not outcomes. The 3-step CS Revenue Framework helps CSMs move from reactive firefighting to proactive revenue creation: 1️⃣ Align with customer goals 2️⃣ Share impact data consistently 3️⃣ Recommend next steps with confidence This is the system that turns CSMs into revenue drivers, not just support resources. Anika is teaching the full framework in her FREE Masterclass: 📅 September 10 at 1pm ET 👉 Reserve your seat here: https://lnkd.in/g62GshbU If you’re ready to be seen as a strategic partner your company can’t afford to lose, this is for you.