Troubleshoot Sales Navigator App for CRM loading errors

Last updated: 2 years ago

Salesforce has updated Content Security Policies (CSP) Directives which could prevent externally hosted images, fonts, and external websites from loading. We have included this in our app package versions 3.62 and above to follow these updated directives. If you have not updated the Salesforce app package to version 3.62 or above, you may notice that the Sales Nav app does not load within Salesforce. You may see a grey box, and the application does not load.

To rectify this error, we recommend that you update to the latest version of the app package. If you do not want to update to the latest version, and want to rectify this problem, you will need to add the LinkedIn URL to the trusted URLs list in the Salesforce app package. Adding the LinkedIn URL to the trusted URLs list is a simple task, and takes only a few minutes to complete.

To update the trusted URLs list in the app package:

  1. Sign in to Salesforce, and navigate to Setup > Home.

  2. Search for Trusted URLs in the Salesforce Setup Quick Find menu.

  3. Click New Trusted URL.

  4. Enter the API Name. For example, LinkedIn_url.

  5. Enter the URL https://www.garudax.id.

  6. Check the following options in the Content Security Policy (CSP) Directives section:

    • font-src (fonts)
    • frame-src (iframe content)
    • img-src (images)
    SFDC CSP Directives
  7. Click Save.

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