Check out some frequently asked questions about video conferencing integrations in Recruiter.
Activation is specific to your video conferencing provider. Please see the guide below for the video conferencing provider you wish to use:
Currently, we only support Google Meet (if your company email/calendar provider is Google Workspace), Microsoft Teams, and Zoom. If the video conferencing provider you most frequently use is not listed here, contact us to submit feedback to our support team.
This feature is valuable to any recruiter who schedules 1:1 meetings with candidates. When using the 1:1 Scheduling feature from InMail, your users will have the choice between a phone call or a video conference provider. This will give them the additional option of meeting candidates face-to-face and, if most communications in your organization are typically done through video conferencing, allow them to use the tool they are most comfortable with from their InMail Inbox.
Microsoft Teams or Zoom: Once you have authorized the integration, as long as your contract has an email and calendar provider integrated, any user that has authorized their calendar settings should have Teams or Zoom available to them in their 1:1 scheduling flows.
Google Meet: If your contract has Google Workspace selected as their email and calendar provider, and each user has authorized their calendar, Google Meet should be automatically available to all users. No additional authorization steps for Google Meet are necessary.
Yes, the email they use to authorize their calendars should match the email that they have a license with from the video conferencing provider. We don’t recommend using a personal email for their calendar authorization or video conferencing provider.
If you use Outlook as your email and calendar provider, you will not be able to authorize Google Meet, but can have both Teams and Zoom enabled for your contract. If you have Google as your email and calendar provider, you can enable all of the video conferencing providers.
Here are some errors you or your users may encounter and some tips to troubleshoot them:
| Error message | Cause | Troubleshooting tip |
|---|---|---|
| Something went wrong with generating the video conference for <candidate>’s meeting. Please contact your Recruiter Admin for support. | Your organization’s video conferencing account is not eligible to generate video conferencing links or LinkedIn is unable to authenticate with the video conferencing provider. | Try uninstalling and then reinstalling the integration. If that doesn’t work, contact the admin of your video conferencing tool to see if the video conferencing account being used during authorization is still an eligible account with the right permissions or if it has any issues. |
| We could not generate a video conference link for <candidates>’s meeting because you are not an authorized user on your organization’s Zoom Account. Please contact your Recruiter Admin for support. | The user’s email that was used for authorizing 1:1 Scheduler is not the same as the one on their video conferencing provider. | Ensure that the email addresses Recruiter users are using for 1:1 Scheduler are the same ones being used for your video conferencing provider. |
| We could not generate a video conference link for <candidate>’s meeting because of temporary issues. | Please contact support so that the appropriate teams can investigate this issue if it doesn’t clear up after a short period of time. |
In all cases, the candidate should see a message stating, “Something went wrong with the video conference. You can contact the recruiter for support.” If a candidate shares this message, you may have received a notification with further details into what went wrong. If you do not see this notification or need any further assistance, please contact support to investigate the issue further.