Who can use this feature?
Automated follow-ups are only available in LinkedIn Recruiter, not in Recruiter Lite. If you don't have a Recruiter subscription, you can contact our Sales team to get a demo and learn more about Recruiter.
Explore answers to common questions about using automated follow-up messages in LinkedIn Recruiter.
You can draft a follow-up message manually or by using AI. AI-assisted follow-up messages for 1:1 messages are available to LinkedIn Recruiter, RPS, and RPS+ customers. Bulk AI-assisted follow-up messages are only available to LinkedIn Recruiter and RPS+ customers. Visit Send a personalized InMail message with AI assistance in Recruiter to learn more about AI follow-up messages.
The table below outlines a few reasons why your follow-up message wasn't delivered and how to resolve the error(s).
| Error message | Resolution |
|---|---|
| The message cannot be delivered to the candidate because the candidate's profile cannot be found. The credit has been refunded to you. | Review the candidate's information and confirm that the profile is not a deleted profile, then you can try to send the InMail message again. |
| The message cannot be delivered to the candidate. The credit has been refunded to you. | You have reached your daily limit of the maximum number of InMail messages you can send. You can increase your daily maximum or wait until it resets during the next period. |
| The message cannot be delivered because your first message was failed. The credit has been refunded to you. | Check and rectify the reason why your initial message failed. If the first message fails, the second message won't be delivered. |
| The message cannot be delivered to the candidate because the messaging automation function has been disabled. Contact your contract admin for more information. The credit has been refunded to you. | Your admin has disabled this functionality for your contract. Please contact your admin to enable follow-up messages on your contract. |
| The message cannot be delivered to the candidate due to a technical issue. The credit has been refunded to you. | Contact LinkedIn support for our team to assist with this issue. |
Important to know
If you reach your daily message limit, the InMail follow-up message will not be sent and will need to be rescheduled again. These messages will be available in the Awaiting Reply folder with a cancelled status.
You can schedule a follow-up message to be sent after a minimum of 3 days (approximately 72 hours) and a maximum of 28 days after you send a message. By default, follow-up messages are sent 7 days after the initial message if the candidate didn’t reply to your initial message.
If a Recruiter contract runs out of InMail credits for the month, these messages will still be sent because InMail credits are charged at the time of scheduling for both the initial message and the follow-up message.
When sending InMail messages with follow-ups, each message, whether initial or follow-up, is treated individually, and credits are charged upfront at the time of scheduling.
If the candidate responds to the initial message, the follow-up message is automatically canceled, and both credits are refunded. This happens because credits are refunded whenever a candidate responds to a message and the follow-up message was not sent.
If the candidate does not respond to the initial message and the follow-up is sent, a recruiter will receive a refund for one credit only if the candidate replies to either message. However, no refunds are provided for follow-up messages that are sent and do not result in a response.
Any credits that are refunded will be returned to the dashboard rather than the individual user account.
Note: Follow-up messages aren't available in Recruiter Lite.
If you're flagged in a way that prevents you from sending InMails, your scheduled follow-up InMail messages won't be sent.
As an admin on your contract in LinkedIn Recruiter, you can enable or disable automated follow-up messages for all users on your contract. Visit Enable automated follow-up messages in Recruiter to learn more.
To delete a follow-up message:
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Navigate to your Recruiter Inbox.
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Click the Scheduled folder on the left.
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Find the message card for the follow-up message you want to delete.
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Move your cursor over the message card and click the Delete
icon to delete the follow-up message.
Important to know
If a candidate responds to the initial message, the follow-up message will automatically be deleted.
When you draft a bulk message, you can also draft a bulk follow-up message. Any changes you make to the follow-up message will apply to all recipients in the bulk message.