Your car calls you before you know something's wrong. Telematics flags 38% tire wear. An AI agent picks up the phone, explains what it found, and books the service slot — before the customer ever felt a problem. That's not a contact center. That's a relationship engine. Michael Martinez is running it live on **May 14 at NewLab Detroit** — full voice call, in-browser, real-time AI on Amazon Bedrock. Come see what proactive actually means. → https://lnkd.in/gu8EBZ7A #AgenticAI #CustomerExperience #Automotive #AWS *This post drafted with AI assistance, after chatting with Michael on what demo scenarios he has prepared.*
About us
Storm Reply is an AWS Premier Consulting Partner specializing in customer experience transformation and cloud-native solutions for North American enterprises. With deep expertise across Financial Services, Healthcare, Manufacturing, Retail, and the Public Sector, we architect end-to-end solutions that turn customer interactions into competitive advantage—built on AWS. OUR EXPERTISE Customer Experience Excellence Transform contact centers, marketing automation, and customer data into intelligent systems using Amazon Connect, Bedrock, End User Massaging, and SageMaker. We build CX infrastructures that anticipate, adapt, and evolve. Cloud Strategy & Migration From assessment to full migration, we design cloud architectures that deliver speed, flexibility, and cost-effectiveness. Data & AI Services Turn data into actionable intelligence with semantic layers, self-optimizing ML models, and agentic AI systems that continuously improve. Cloud-Native Development Build applications designed for cloud from day one—scalable, resilient, and optimized for AWS. AIOps & MLOps Achieve 99.99% uptime with self-healing systems, autonomous incident response, and predictive capacity planning. FinOps & Cost Optimization Gain real-time visibility, intelligent cost management, and 40-60% cloud savings while maintaining performance. THE STORM REPLY DIFFERENCE We don't just implement technology—we architect transformation. Our five-pillar approach integrates Contact Center, Marketing Automation, Data & AI, AIOps/MLOps, and FinOps into unified ecosystems where every customer touchpoint generates intelligence. From Fortune 500 enterprises to mid-market innovators, we help North American organizations leverage AWS to achieve breakthrough outcomes: faster time-to-market, measurable ROI, and customer experiences that drive loyalty and growth. Storm Reply is part of the Reply Group network. Change is coming. Are you ready?
- Website
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https://www.reply.com/en/aws
External link for Storm Reply, Inc.
- Industry
- Professional Services
- Company size
- 10,001+ employees
- Headquarters
- Chicago, Illinois
- Specialties
- AWS, Databricks, Data Governance, IoT, Datadog, AWS Cloud Adoption Framework, Amazon Connect, Amazon Pinpoint, FinOps, MLOps, Contact Center, Customer Experience, AWS Braket, Quick Suite, End User Messaging, SageMaker, and Bedrock
Updates
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Storm Reply, Inc. reposted this
#ReplyXchange is back! Time to recall last year's highlights. Stay tuned!
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What does event‑driven marketing actually look like on AWS? In this carousel we map out a pattern. 👉 Swipe to see this carousel where we map out a pattern. #AWS #EventDriven #AmazonConnect #AWSEndUserMessaging #Personalize #MarTech #CXEngineering #StormReply #SPARK
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Your data lake should talk back. Ask "Compare OEE across all plants." The AI queries the gold layer — not a spreadsheet someone exported last Tuesday. Ask "What caused the reject spike on Line 3?" It traces from packager rejects back to mixer vibration through a live knowledge graph. Real sensor telemetry. Real medallion architecture. Real Redshift. Built for manufacturers tired of demos that don't survive the factory floor. Kamel I. Rushaidat, Ph.D. is showing it live on **May 14 at NewLab Detroit**. → https://lnkd.in/gvU4u2vw #ManufacturingAI #IIoT #DataLake #AWS *This post drafted with AI assistance, after chatting with Kamel on what demo scenarios he has prepared.*
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Same operations. Two altitudes. In the boardroom: aggregated insight, command and control, the picture you need before Monday's meeting. On the floor: real-time visibility at the machine, the cell, the line — built for the people whose hands are on the equipment. Our partners at Concept Reply US are bringing both to **May 14 at NewLab Detroit** — EdgeMind for the executive view, — Ignition for the floor All alongside Storm Reply's AI-native CX and factory intelligence demos. One event. The full stack of manufacturing intelligence, end to end. → https://lnkd.in/gvU4u2vw #SmartManufacturing #IIoT #AgenticAI #AI #ExecutiveLeadership #CustomerExperience #CX #Manufacturing #Automotive #AWS → https://lnkd.in/gvU4u2vw *Drafted with AI assistance*
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Campaigns end. Systems compound. In this carousel we explore how our SPARK Marketing Automation pillar – built on AWS End User Messaging and other AWS services – turns marketing into a self‑optimizing engine: - AI‑driven segmentation and journey design - Real‑time adjustments based on engagement - Integrated ecosystem using SES, SNS, EventBridge and Personalize The result is higher engagement and ROI, with far less manual orchestration. 👉 Swipe through to see how AI‑powered CX can change the economics of your marketing. #MarketingAutomation #AmazonPinpoint #AWSEndUserMessaging #CustomerExperience #Personalization #AWS #StormReply #SPARK
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Built for the people whose hands are on the line. Ignition isn't another dashboard for someone two floors up. It's plant-floor intelligence designed for the operator, the supervisor, the maintenance lead — the people who can't wait for a weekly report to act. Our friends at Concept Reply US are demoing it live on **May 14 at NewLab Detroit** — the on-site operational view of a connected factory, running in real time. If your shop floor is the heart of your business, this is the demo built for it. → https://lnkd.in/gvU4u2vw #SmartManufacturing #IIoT #PlantFloor #AWS *Drafted with AI assistance, after chatting with our colleagues at Concept Reply on what demo use cases they were planning to showcase*
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Proud moment for the Reply network! Comwrap Reply was just recognized in Las Vegas for the Adobe CXO Emerging Partner Western Europe Award at Adobe Summit 2026. Their demo at the Summit shows exactly why: agentic AI transforming a single photo into multiple campaign outputs across channels in minutes. Powered by Adobe's Agentic engine and orchestrated through Workfront. This is the kind of innovation that's changing how marketing teams operate—removing the content bottleneck without removing the human creativity. #Adobe #AgenticAI #ReplyNetwork #MarketingAutomation #CX
From a single asset to multiple campaign outputs, in a matter of minutes. At Adobe Summit 2026, Nick Takashima from Comwrap Reply walks through a demo showing how Agentic AI can start to reshape the content supply chain. Starting from a simple photo, a sequence of AI agents progressively enriches the asset - enhancing it, turning it into a dynamic avatar, and adapting it into formats designed for different channels. Powered by the Adobe Agentic engine and orchestrated through Workfront, this walkthrough is a concrete example of how these capabilities can come together. Developed by Richard Millington, Szymon Sznajder and Nathan Hutchison, the result is a more flexible and scalable way to produce personalized, omnichannel content, while reducing the time and complexity typically involved. Curious to see it in action? 👇
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Storm Reply, Inc. reposted this
Yesterday, Reply was at Amazon Web Services (AWS) Summit London 2026! 🚀 It was a great day at ExCeL London, connecting with innovators and showcasing how Reply is driving impact with Cloud, Data, and Agentic AI. 📍 Here’s what we shared on the day: On our Reply Booth, showcased our AI Jury experience, where attendees explored and evaluated cutting-edge AI use cases, saw intelligent solutions in action, and engaged with our experts on real business impact. In the Industry Zone, we showcased our Asset Tracking Solution, demonstrating how AWS-powered technologies enable real-time visibility, smarter logistics, and optimised supply chain operations. Thanks to everyone who stopped by — let’s keep building what’s next, together. Storm Reply | Data Reply UK | Cortex Reply UK #AWSSummit #AWS #Cloud #AI #Reply #Innovation #AgenticAI
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Most CX platforms were never designed as distributed systems – but that’s exactly how they behave today. This carousel walks through how modern CX on AWS becomes an event‑driven architecture, where: - Customer events trigger real‑time decisions and journeys - Agentic AI evaluates behaviour, sentiment and context - Models constantly update routing, offers and next best actions 👉 Swipe to see what “CX as infrastructure” looks like for architects and engineering leaders. #AWS #CloudArchitecture #CXEngineering #EventDriven #AgenticAI #StormReply #SPARK