Dreamforce reposted this
Congratulations to the PenFed Credit Union team on an incredible Q1! In his earnings press release, President and CEO James Schenck shared: "PenFed's AI-driven partnership with Salesforce is fueling PenFed's success in delivering great rates, hyper-personalization, and a complete unified banking platform across all channels". The numbers back it up: • 500 employee hours saved every day • 75% of routine IT service requests resolved autonomously • 10% reduction in call handle times • 30,000 minutes saved daily through call summarization — $3M in value annually This is what the Agentic Enterprise looks like in action!